Please e-mail Continental and encourage them to speed up or release a e-ticket web check-in program.

I recently sent them a note supporting their past leads of e-service machines and such, but pointing out that airlines such as NW, BA, and DL all allow customers to check-in for flights on the Internet, but Continental customers (except in Houston where there are e-service machines in various locations. anywhere else? Newark?) still must go to the airport.

Please see http://www.continental.com/dash/buil...?service_01_01 for contact information and a web form that you can use to submit your letter.

Thanks.



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daniel baker -- [email protected]

I was unable to use NW's web check-in on a ticket for NW ticketed CO operated code share flights, even though NW assured me that I could do it.

No problem using the CO e-service machine.

Same experiences here. CO machine sometimes didn't work for me during the earlier stages of EUA, but I haven't had any problems recently.

I've never been able to use the nwa.com check-in since it never works for me, but I've never purchased an actual NW ticket on NW metal; I'm just flying on NW codeshares and such.

If CO was to have the feature, I could use it all the time.

Daniel




[This message has been edited by dbaker (edited 05-11-2001).]

Everyone's written and sent in their letter by now, right?!

Yeah...right.....

Would you do it if I wrote a form letter to submit?

I'm missing the logic here...
You say the advantage is checking in from home... except in IAH you have to goto the airport to check in.
Unless I'm wrong, don't you kinda havefta goto the airport anyway to um, well, find an airplane to fly on? Or can you check in from home and they will fly by and pick you up? I mean come on, your going to go to the airport anyway... the benefits of this service is very small. The e-ticket machines at the airport are not standing room only. And for the great procrastinators... they still can cancel you seat at 20 minutes out. So, you really don't gain anything except saving the airline $$$ on paper. Plus it gives you one more thing to forget at the house or car!

[This message has been edited by cigarman (edited 05-13-2001).]

You may not see much benefit, but it may be a service that only caters to some; I certainly see value in it.

- Available FC seat? Snag it early and forget about it.
- No FC? Add your name to the standby list.
- Running early? Change your flight and grab a F seat while you're ad it.
- Traveling with a companion? Change your seat and make sure that you're nearby.
- Sometimes eService machines aren't working and you have to stand in the FC/Elite line; you can skip all that.
- Peace of mind knowing that you're all set, hours before your flight.

Plus, it'd be neat.

Daniel

OK, you convinced me.

I was going to rebutt the points one by one... like the fact that you would have to pay a change fee for changing flights except at the counter. The fact that changing seats is not going to happen (in FC) as EAU has given every seat away on almost every flight. The fact that there are no seats to snag early (EAU again)... But... I see it now... "It would be neat"... Hey, at least your honest! While your'e at it how about being able to call CO from the onboard telephones for free like AA?

Whatever it takes.

I think that should be enabled by the captain if the destination is a CO hub city and the flight is going to be more than 20 minutes late with the potential of mis-connects.

Daniel

Web check-in would be great, but only if there is an express line dedicated to FC/BC/Elite who already have their web checked boarding passes to check luggage.

I understand that NW allows you to give it curbside, but I remmebr in EWR when there were only a few e-ticket machines for checkin and you could go to the rightmost FC/Elite counter and hand them your boarding pass and they already had the luggage stickers printed out from the e-ticket machine and just asked if it had been you all the time and slapped the stickers on!

Now, there is no point in using the machine. I get there early enough to check-in with a FC/Elite agent and then go to the President Club for a couple hours until the flight. I dialin to work and do my business the same way I would at home (OK, cable modem at home) except that when I work at home I am usually in shorts and a tee or just my boxers for early AM concalls

Sorry for the mental picture

Bottom line... Make it easy to check my luggage in as well if you want to speed things up at counters by letting me check-in in cyberspace.

Thank you for your support... Bartles, James, and Joe (me!)

Better yet, you should be able to print out your own luggage tags and claim tags. Just staple them on!

Boring response from Continental:

Dear Mr. Baker:
Thank you for your Comments and Suggestions. Our passengers input is very
valuable in evaluating our performance and assisting when making positive
changes with in our organization.
I have shared your thoughts with the Management Team for Marketing.
Thank you for choosing Continental Airlines, we appreciate your business.
Sincerely,
G.Edmonson
Manager