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Old Jan 29, 2005 | 4:48 pm
  #1  
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website award discrepancy?

I have started using up OnePass miles and on two occasions have selected First/Business as my choice and once the itinerary has been generated, rather than first to IAH or EWR, the domestic segment is shown as being in coach.
Is this a bug in the website, or just a little bit of disingenuousness on Continental's part-it would seem to me that if you selected first as your choice, you would assume that the entire trip would be in that fare category.
luckypierre is offline  
Old Jan 29, 2005 | 4:59 pm
  #2  
 
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I think this is a combination of responding to negative feedback and poor implementation. Users of co.com were frustrated when the were shut out of selections when one leg of a trip was not available in front. In my case, I am still frustrated when I try to claim a BF reward to Europe online or otherwise - I know a reward ticket to EWR is most likely not available, so just get me there and make sure the important leg involves a left turn when boarding.

I also feel your pain. I was excited to see availability going to Los Cabos next month and had one heck of a bizz kill when they only showed CLE-EWR as F. Oh well - luckily they made it pretty obvious when the flights were displayed.

This also brings up another point - in the past it was almost painful trying to piece together a reward trip when calling the Elite Desk. Perhaps this improved since the re-implementation of dedicated elite staff, but why should I be the one asking them to break up the trip in to 4 legs and work each one of them individually or, god forbid, check partners? I know it is easier to do a quick search and say "no, I'm sorry Mr. MBM3" but how about a little creativity?

But in the big picture we have seen drastic improvement in this area over the past couple years and I am hoping it continues with more constructive feedback from people like us.
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Old Jan 29, 2005 | 6:16 pm
  #3  
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good point that i had not considered-give the user the option of seeing the important leg-the overseas segment is available, rather than none at all.
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Old Jan 29, 2005 | 6:38 pm
  #4  
 
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The opposite problem is just as annoying and makes the reward search fruitless as well when the non-important legs make a whole trip look like it is available in F. For instance DCA-IAH-AUS might show lots of Standard First rewards because there is often an F reward available on the short IAH-AUS hop when at the same time there is rarely (in my experience never) a non-stop, standard F reward for DCA-IAH.
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Old Jan 29, 2005 | 9:21 pm
  #5  
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Originally Posted by Miggles
The opposite problem is just as annoying and makes the reward search fruitless as well when the non-important legs make a whole trip look like it is available in F. For instance DCA-IAH-AUS might show lots of Standard First rewards because there is often an F reward available on the short IAH-AUS hop when at the same time there is rarely (in my experience never) a non-stop, standard F reward for DCA-IAH.
Further, what if you add the example of DCA-IAH being available only in Y, but IAH-AUS being available only in F (but not Y). It's still better to buy that one at DCA-IAH-AUS at the F price than EasyPass the thing in Y.

Of course it's up to the customer as to whether it's worth it.
channa is offline  


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