website award discrepancy?
#1
Original Poster

Join Date: Apr 2000
Location: san antonio, texas
Programs: 3.2MM AA, 1.4MM UA,StwdLftPlt
Posts: 1,586
website award discrepancy?
I have started using up OnePass miles and on two occasions have selected First/Business as my choice and once the itinerary has been generated, rather than first to IAH or EWR, the domestic segment is shown as being in coach.
Is this a bug in the website, or just a little bit of disingenuousness on Continental's part-it would seem to me that if you selected first as your choice, you would assume that the entire trip would be in that fare category.
Is this a bug in the website, or just a little bit of disingenuousness on Continental's part-it would seem to me that if you selected first as your choice, you would assume that the entire trip would be in that fare category.
#2
Join Date: Aug 2004
Location: CLE
Posts: 9,816
I think this is a combination of responding to negative feedback and poor implementation. Users of co.com were frustrated when the were shut out of selections when one leg of a trip was not available in front. In my case, I am still frustrated when I try to claim a BF reward to Europe online or otherwise - I know a reward ticket to EWR is most likely not available, so just get me there and make sure the important leg involves a left turn when boarding.
I also feel your pain. I was excited to see availability going to Los Cabos next month and had one heck of a bizz kill when they only showed CLE-EWR as F. Oh well - luckily they made it pretty obvious when the flights were displayed.
This also brings up another point - in the past it was almost painful trying to piece together a reward trip when calling the Elite Desk. Perhaps this improved since the re-implementation of dedicated elite staff, but why should I be the one asking them to break up the trip in to 4 legs and work each one of them individually or, god forbid, check partners? I know it is easier to do a quick search and say "no, I'm sorry Mr. MBM3" but how about a little creativity?
But in the big picture we have seen drastic improvement in this area over the past couple years and I am hoping it continues with more constructive feedback from people like us.
I also feel your pain. I was excited to see availability going to Los Cabos next month and had one heck of a bizz kill when they only showed CLE-EWR as F. Oh well - luckily they made it pretty obvious when the flights were displayed.
This also brings up another point - in the past it was almost painful trying to piece together a reward trip when calling the Elite Desk. Perhaps this improved since the re-implementation of dedicated elite staff, but why should I be the one asking them to break up the trip in to 4 legs and work each one of them individually or, god forbid, check partners? I know it is easier to do a quick search and say "no, I'm sorry Mr. MBM3" but how about a little creativity?
But in the big picture we have seen drastic improvement in this area over the past couple years and I am hoping it continues with more constructive feedback from people like us.
#3
Original Poster

Join Date: Apr 2000
Location: san antonio, texas
Programs: 3.2MM AA, 1.4MM UA,StwdLftPlt
Posts: 1,586
good point that i had not considered-give the user the option of seeing the important leg-the overseas segment is available, rather than none at all.
#4
Join Date: Dec 2002
Location: Texas
Posts: 640
The opposite problem is just as annoying and makes the reward search fruitless as well when the non-important legs make a whole trip look like it is available in F. For instance DCA-IAH-AUS might show lots of Standard First rewards because there is often an F reward available on the short IAH-AUS hop when at the same time there is rarely (in my experience never) a non-stop, standard F reward for DCA-IAH.
#5
FlyerTalk Evangelist




Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
Originally Posted by Miggles
The opposite problem is just as annoying and makes the reward search fruitless as well when the non-important legs make a whole trip look like it is available in F. For instance DCA-IAH-AUS might show lots of Standard First rewards because there is often an F reward available on the short IAH-AUS hop when at the same time there is rarely (in my experience never) a non-stop, standard F reward for DCA-IAH.
Of course it's up to the customer as to whether it's worth it.

