What happens if someone who has already been autoupgraded cancels or changes their reservation? Does the computer give the seat to the next person on the list at midnight? Or can a hard working elite call during the day and beat the computer to the punch?

Or if they have change in equipment and more seats are available? 737 to a 757?
OR,OR,OR... basically Boomer are you asking for (ha ha) written guidelines??

I purchased a ticket on-line today, inside the 72-hour upgrade window for Platinums. I called to ask for the upgrade, and the very nice agent advised me that it would have to be done via EAU. I asked if that would be at the next midnight processing run, but she said no. She said that once the windows are hit, the software continuously checks for available upgrades and eligible passengers. The program isn't a single run each night at midnight as some thought it might be. She did advise calling back in a few hours to check the status.

When I phoned again a few hours later, a not so nice agent wasn't very forthcoming. At first she told me I hadn't reached the upgrade window yet and that I must either wait for the e-mail or confirm the upgrade at the airport. But when I pointed out that I had reached the window and wanted to ensure that the EUA had indeed found me, she confirmed that I was already upgraded. Don't know why she held out on that info, but whatever. The important thing is that after the midnight window opens, the system keeps checking for available seats on a continuous basis.

It is encouraging to know that the computer keeps looking once the window is reached. I wonder if that was an original program idea or one that was tweaked or added after some discussion.

Cigarman, well writting was invented a few thousand years ago, I really dont think I'm asking for that much

Hey, consider that ther are still tons of Elites who still don't know this is happening!

I still have had no notice from Continental.

David:

Refresh my memory, at the 1999 Freddies, what did Sir Freddie Laker say was the one major think airlines needed to do a better job of?

Wasn't it something like "timely communication with their customers"?

I guess Greg was too busy collecting all the Freddies to take notes

I have decided, that it is not necessary to fret over this, anymore. Upgrades came through automatically before my flights this past Monday, and there were Emails notifying me of such when I got home!

Insisting on CO sending you a 60 day notice is a futile exercise in self-aggravation at this time. I would like to think that I can work with CO without making life uncomfortable for the people at CO. A smile and a laugh goes a long way in my experience with CO and that is why I choose to fly with CO!

I think you will find a smile and a laugh won't work too well at charming a computer program.

As for the 60 day notice, two points: first, I don't think asking CO to stick to THEIR OWN PROMISES is being unreasonable, and second, I think many of us chose to go with CO because, among other reasons, they seemed better at communicating with us, their customers, than most other large corporations (in any business) were. They trained us to expect more from them, on the whole they delivered, and now they're not.

I still haven't heard anything at all about this anywhere but these boards. That stinks. And that's (mostly) why I'm upset/annoyed/disgusted.

And BTW, I just looked at the on-line members' guide, and it hasn't been updated yet either.

Have you noticed how happy the CO employees are with company and their jobs? That is why it is in the top 25 companies to work for. It shows in their treatment of the passengers, and I appreciate it. Your comment sounds more like a computer without sensitivity, then the computer selecting upgrades.
Communication is one of the pillars, which makes CO such a great company to work for! You can get a better appreciation of this by reading FROM WORST TO FIRST by Gordon Bethune.

I'm glad that this hasn't hurt you personally yet, but forgive me if I have to say that that's very, very sad.

Nothing personal, but if I thought that my fellow elite flyers were being screwed, and I personally was not that hurt by it, it wouldn't stop me from complaining.

History shows us a lot of good people have suffered unjustly in life because the people who were not suffering did nothing.

As a personal rule, I live my life fighting the injustice that not just effects me, but all of the injustice that I see weather it effects me or not. I have found that I am often in a position to be listened to even more than those hurt by the injustice, and that leaders of organizations often hear things differently when requested by their best customers and/or credible outsiders, not just by those effected by a situation.


If all of the CO platinums recognized how bad this change in policy was and complained (weather they happen to be doing better by it at the time or not) it would carry more weight.

One can not demand morality. People have it or they don't.

No intention to offend. Just my strongly felt opinion.


[This message has been edited by NJDavid (edited 11-02-2000).]

"One can not demand morality. People have it or they don't. "

WOW!

It's just "B U S I N E S S" as usual!

You've obviously never programmed a computer...



[This message has been edited by dgolds (edited 11-02-2000).]

Oh, but I have. That's how I know kindness doesn't work.