jetsetter,

I'm sure that fare class could have a lot to do with it. I do remember that I was on a K fare that one time I was charged the $75 (but not the fare difference). I do travel on mostly discounted fares though, and rarely on Y or H, and yes on the changes I have made I have not been on a changeable fare. I guess I should just consider myself lucky and be glad. Regarding whether or not they mentioned the fee and/or the waiver, I have had it happen different ways. I have had them tell me up front that they wouldn't have to charge me, I have had them tell me they would have to charge me and I have asked to have it waived (some have had to go to supervisor), and they have at times not said anything at all.

If it were strictly revenue based, I am not sure I would score a lot of points, though, as I travel about 80-90k a year, all domestic, and mostly discounted fares.

Speaking of listening to the recordings while on hold...

is there ANYONE left in the world who cares to hear again about parking at Newark airport?

Thank You for calling contental there will be construction at newark and the monarail will be closed until Northwest gets what they are blackmailing us for or you die while on hold listening to this recording, unless of course you're already dead, in that case we'll just take you're miles to help pay for The Construction At Newark...Press one for...oh never mind.