What???
Feb 5, 2000 | 3:22 pm
#1
Original Poster
Join Date: Jan 1999
Location: northern NJ
Posts: 1,352
What???
Quote from the TravelSucks.com newsletter of 2-5-00:
Has anyone heard of this type of "compensation" before??
======================
TRAVEL NIGHTMARE(?)
======================
I received a interesting story this past week
from one of our readers, Brenda.
And then a few days later the story took an
unexpected twist!
Here's Brenda story:
I do enjoy flying on Continental but when you
request a restricted diet menu 2 months in
advance to a flight, you get a real surprise.
We requested a CARB FREE Diet. I explained that that
was no starches (breads, cereals, etc) other than
green veggies, sugars & fruit. Eggs, cheese, meats,
salads are all perfect.
So we fly to Maui 3 weeks ago. On the first leg of
the 12 hour trip, we are announced as SPECIAL MENU &
before us is put a wrapped assortments of Wheaties,
skim milk, bagel & Promise margarine & a banana which
was a grand total of 128 CARBS! I asked for a HOT
BREAKFAST & was told that is only first class. So
they got the whole thing back with a confused look on
the steward's face.
Then the second leg we get lunch which was a burrito
with beans, rice, salsa - NO MEAT & cookies. Again he
got it back with me saying this ISN'T CARB FREE BUT
FAT FREE.
Amazing that with all the folks that are Type 1 or 2
diabetics, on the Protein Power Plan, Atkins, Carb
Attics Diets, etc that the airlines do not LISTEN!!!!
When I phoned them about it in Hawaii so we do not
starve on the way home, they stated that that was all
they had that was CARB FREE which I told them it
wasn't. They stated they can't please everyone.
And the story ends, another traveler left thinking that
the airlines just don't care anymore, right? WRONG!
After phoning Continental to complain and explain, Brenda
gets another surprise:
Today UPS comes to the door with a big white cooler
from OMAHA STEAKS addressed to me.
We open it & it is 2 boneless NY strips & 2 filet
mignons & a Continental Airlines cooler carrier to
put 'Omaha Steaks' cooler into so we can carry what
we need to eat wherever we go.
A note stated "SORRY ABOUT YOUR MEALS, HERE'S HIGH
PROTEIN" from Continental Airlines.
She couldn't help but be impressed, so was I and I didn't
even get anything. Hey Brenda, how about an invitation to
a steak dinner?
Nice save, Continental.
TRAVEL NIGHTMARE(?)
======================
I received a interesting story this past week
from one of our readers, Brenda.
And then a few days later the story took an
unexpected twist!
Here's Brenda story:
I do enjoy flying on Continental but when you
request a restricted diet menu 2 months in
advance to a flight, you get a real surprise.
We requested a CARB FREE Diet. I explained that that
was no starches (breads, cereals, etc) other than
green veggies, sugars & fruit. Eggs, cheese, meats,
salads are all perfect.
So we fly to Maui 3 weeks ago. On the first leg of
the 12 hour trip, we are announced as SPECIAL MENU &
before us is put a wrapped assortments of Wheaties,
skim milk, bagel & Promise margarine & a banana which
was a grand total of 128 CARBS! I asked for a HOT
BREAKFAST & was told that is only first class. So
they got the whole thing back with a confused look on
the steward's face.
Then the second leg we get lunch which was a burrito
with beans, rice, salsa - NO MEAT & cookies. Again he
got it back with me saying this ISN'T CARB FREE BUT
FAT FREE.
Amazing that with all the folks that are Type 1 or 2
diabetics, on the Protein Power Plan, Atkins, Carb
Attics Diets, etc that the airlines do not LISTEN!!!!
When I phoned them about it in Hawaii so we do not
starve on the way home, they stated that that was all
they had that was CARB FREE which I told them it
wasn't. They stated they can't please everyone.
And the story ends, another traveler left thinking that
the airlines just don't care anymore, right? WRONG!
After phoning Continental to complain and explain, Brenda
gets another surprise:
Today UPS comes to the door with a big white cooler
from OMAHA STEAKS addressed to me.
We open it & it is 2 boneless NY strips & 2 filet
mignons & a Continental Airlines cooler carrier to
put 'Omaha Steaks' cooler into so we can carry what
we need to eat wherever we go.
A note stated "SORRY ABOUT YOUR MEALS, HERE'S HIGH
PROTEIN" from Continental Airlines.
She couldn't help but be impressed, so was I and I didn't
even get anything. Hey Brenda, how about an invitation to
a steak dinner?
Nice save, Continental.
Feb 5, 2000 | 7:32 pm
#2
Join Date: Dec 1999
Location: Northeast MA, USA.
Programs: HHonors Diamond, DL Silver, TSA Harassee
Posts: 3,657
I think it all depends on the attitude of the manager you talk to at Customer Care. They have all kinds of latitude as far as "Compensation" is concerned. If they are in the mood to "Go the extra distance", they will. I once received a very nice Fruit Basket after I had a less than pleasant experience.
Feb 7, 2000 | 1:59 pm
#3
Join Date: Oct 1999
Location: New York, NY, USA
Posts: 1,439
A good friend of mine received the same compensation for a very different (non food-related) problem once. It came with a card that said "We're sorry you had a 'beef' with us." So this comp wasn't developed just for the occasion...but it was pretty slick of the CS rep to select that avenue for this particular situation.
Feb 7, 2000 | 2:53 pm
#4
Join Date: Nov 1999
Location: ABQ
Programs: SPEBSQSA
Posts: 3,797
I received a leather travel pouch just for a miscommunication. However, I would have loved this.
My wife is Type 2, and follows an Atkins style diet... which has worked great. Unfortunately, when we travel she has to bring snacks because, even in first, you can't get a no-carb diet on CO.
------------------
The only difference between ordinary service and extraordinary service is a little EXTRA.
-- Bob
My wife is Type 2, and follows an Atkins style diet... which has worked great. Unfortunately, when we travel she has to bring snacks because, even in first, you can't get a no-carb diet on CO.
------------------
The only difference between ordinary service and extraordinary service is a little EXTRA.
-- Bob
Feb 8, 2000 | 1:00 pm
#5
Original Member
Join Date: May 1998
Location: New York
Posts: 2,115
I had a really trying experience at Newark with customer service last year. I called the 1-800-We-Care2 number to voice a complaint. 2 days later I had a Fedex package from Continental.
In it was a Continental logo t-shirt with a not attached that read.
Sorry your last trip wasn't a "T" Party.
In it was a Continental logo t-shirt with a not attached that read.
Sorry your last trip wasn't a "T" Party.