I emailed the OnePass Service Center this morning regarding incorrect EQM postings on my recent trip to HNL and received a response in just over an hour stating that "A correction to your account has been forwarded for processing. Please allow 3-4 days for the account to be updated".

I think that is a darn good response time for an email inquiry to any organization. Sure I wish I didn't need to chase down those 5,000 or so miles but I am glad it was relatively painless to correct the issue.

That's great... I've had good response time for emails from the .com support, but I've never recieved a reply from Customer Service in less than a day or two.

i always get them in about a day. for praises or complaints.

i sent a rather stupid complaint the other day about my 1A seat being changed four times since booking (due to timetable updates, equip changes, etc) and in less than 24 hours, they had booted whoever was in 1A and gave me 1A on all four segments like i had originally chosen. They also documented my record to say not to change my seat for any reason. that was a little much, but i was very impressed none the less.

I have rarely had a bad experience with CO customer service. I really think when you b!tch, you need to make it sound like... i love you, but i hate you right this second. i always seem to get a good rememdy that way. pulling the "ill never fly you again" when youre a 5 year plat, doesnt work in my opinion.

I agree - there is no sense giving idle threats or expressing anger towards someone trying to help you. That being said, I do not appreciated canned answers that do not come close to resolving my inquiries, questions or complaints. However, I agree that CO has been darn good in this regard.