CO FT Chat
Oct 29, 2004 | 5:33 pm
#16
Join Date: Nov 2001
Location: Texas Hill Country
Programs: AS MVP Gold 75K, Hyatt Explorist, UA 1MM
Posts: 2,118
Originally Posted by bocastephen
I really liked the request for an official CO lurker, like the SPG board has...through their official voice at FT, SPG is far more open and benefits from having an on-site advocate who handles the tough problems on behalf of posters. It's just good PR. William is very good at what he does, and there is a clean line between his posts on the board, the information he gives out/confirms/denies, and the services he is able to offer. SPG benefits from his presence, and I think CO would too.
Oct 29, 2004 | 5:55 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,093
Originally Posted by bocastephen
I really liked the request for an official CO lurker, like the SPG board has...through their official voice at FT, SPG is far more open and benefits from having an on-site advocate who handles the tough problems on behalf of posters. It's just good PR. William is very good at what he does, and there is a clean line between his posts on the board, the information he gives out/confirms/denies, and the services he is able to offer. SPG benefits from his presence, and I think CO would too.
via the Website: $0
via the Telephone: $5
via a City Ticket Office: $10
via the FT Lurker: $25
Oct 29, 2004 | 6:14 pm
#18
Join Date: Mar 2003
Location: Galveston, TX, USA
Programs: CO, CO PC, NW, HHonors, Hertz Gold, Marriott
Posts: 357
I didn't have a chance to attend, however, the transcript was interesting reading.
I didn't see an overly abundant amout of praise. However, you have to remember, if you want to attract bees use sugar rather than vinegar. Meaning that if we come up with constructive criticism AND solution(s), they will have more weight with CO. It appears that CO has a good idea of the business factors for their customers. They seem to have analysis of the customer down to a good science, which also shows that they are ready for the long haul, rather than several costly gimmicks for the short haul.
When posting, I'd probably try not to let your emotions drive the post, but describe your problem and offer a solution. I'm sure that will attract their lurkers.
Now...have a Happy Halloween!
I didn't see an overly abundant amout of praise. However, you have to remember, if you want to attract bees use sugar rather than vinegar. Meaning that if we come up with constructive criticism AND solution(s), they will have more weight with CO. It appears that CO has a good idea of the business factors for their customers. They seem to have analysis of the customer down to a good science, which also shows that they are ready for the long haul, rather than several costly gimmicks for the short haul.
When posting, I'd probably try not to let your emotions drive the post, but describe your problem and offer a solution. I'm sure that will attract their lurkers.
Now...have a Happy Halloween!
Oct 30, 2004 | 12:15 pm
#19
Join Date: Sep 2004
Location: SYD
Programs: UA 1K; VA Gold; QF Gold; HHonors Gold; Marriott Gold; National ExecElite
Posts: 419
Originally Posted by channa
I can see it now...send your comments in:
via the Website: $0
via the Telephone: $5
via a City Ticket Office: $10
via the FT Lurker: $25
via the Website: $0
via the Telephone: $5
via a City Ticket Office: $10
via the FT Lurker: $25
...or $25 plus 10,000 miles...
Oct 31, 2004 | 12:46 am
#20
Join Date: Jan 2004
Location: LAS
Posts: 220
Originally Posted by Boofer
...or $25 plus 10,000 miles...
