On line Reservation Changed "automatically"
May 17, 2004 | 1:35 pm
#1
Original Poster
Join Date: May 2003
Location: EDI
Programs: KL, BA
Posts: 360
On line Reservation Changed "automatically"
i've not had this happen before and am looking for advice on how best to handle it. i made a transatlantic booking, and the reservation screen clearly said H Class with 150% against the miles, so it got booked. but then when it was ticketed, it had changed to I class. the difference is that H class doesn't need extra money to upgrade using miles and I class costs about $400. to say i'm annoyed is an understatement. trouble is i can't prove that the screen clearly said H when i progressed to confirm purchase. 
what gives? and can anyone suggest a solution to this impasse with CO?
what gives? and can anyone suggest a solution to this impasse with CO?
May 17, 2004 | 1:47 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,682
Join the club. We had a discussion on this very topic just last week. The original poster in that thread could only get satisfaction by contacting Larry Kellner, soon-to-be CEO of Continental.
The earlier discussion can be found here. Please continue discussion in that thread.
The earlier discussion can be found here. Please continue discussion in that thread.