Inability to Ticket Held Award Flight
Feb 9, 2012, 8:10 am
#1
Original Poster
Join Date: Apr 2002
Location: NYC
Posts: 9,124
Inability to Ticket Held Award Flight
My experience here might be useful to some.
I yesterday placed 5 C award tickets EZE-EWR (UA operated) on hold while transferring miles from Chase Rewards to my CO account.
After the miles transferred I proceeded to purchase the tickets (pay the miles + tax) and shortly after received the confirmation email thanking me for choosing CO (etc.). So thought all was well.
Later that day I checked the reservation to select seats and it still showed as unticketed (miles were not deducted either). I clicked purchase and paid for the award again - receiving a second confirmation email shortly after. But again, no miles deducted. I called CO at 7PM and was on hold till 10PM but gave up when the reservation was deleted from the system at 10PM (the 24 hr hold window).
Luckily the award seats showed up the next morning and I booked them (without resorting to a hold) immediately w/o problem.
In short - there seems to be a glitch in the system (with UA flights?) - so best to ticket immediately. Don't count on reaching CO to resolve the problem.
I yesterday placed 5 C award tickets EZE-EWR (UA operated) on hold while transferring miles from Chase Rewards to my CO account.
After the miles transferred I proceeded to purchase the tickets (pay the miles + tax) and shortly after received the confirmation email thanking me for choosing CO (etc.). So thought all was well.
Later that day I checked the reservation to select seats and it still showed as unticketed (miles were not deducted either). I clicked purchase and paid for the award again - receiving a second confirmation email shortly after. But again, no miles deducted. I called CO at 7PM and was on hold till 10PM but gave up when the reservation was deleted from the system at 10PM (the 24 hr hold window).
Luckily the award seats showed up the next morning and I booked them (without resorting to a hold) immediately w/o problem.
In short - there seems to be a glitch in the system (with UA flights?) - so best to ticket immediately. Don't count on reaching CO to resolve the problem.
Feb 9, 2012, 9:52 am
#2
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
Please search for existing threads on your topic(s) before starting a new one.
CO never issues tickets immediately. There are several threads documenting their failure to issue tickets before reservations expire.
The CO phone lines have also been overwhelmed for quite some time now (months) as a result of all the issues they've caused.
CO never issues tickets immediately. There are several threads documenting their failure to issue tickets before reservations expire.
The CO phone lines have also been overwhelmed for quite some time now (months) as a result of all the issues they've caused.
Feb 9, 2012, 10:16 am
#3
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
deleted
Feb 9, 2012, 12:21 pm
#4
Original Poster
Join Date: Apr 2002
Location: NYC
Posts: 9,124
Please search for existing threads on your topic(s) before starting a new one.
CO never issues tickets immediately. There are several threads documenting their failure to issue tickets before reservations expire.
The CO phone lines have also been overwhelmed for quite some time now (months) as a result of all the issues they've caused.
CO never issues tickets immediately. There are several threads documenting their failure to issue tickets before reservations expire.
The CO phone lines have also been overwhelmed for quite some time now (months) as a result of all the issues they've caused.