OnePass Customer Service: Your Wait time is 30-35 Minutes
Nov 21, 2011, 6:14 pm
#1
Original Poster
Join Date: Dec 2009
Location: BOS (South End)
Programs: UA 1K, AA EXP, TrueBlue, IHG Plat Amb, SPG Gold, Marriott Gold, Accor Platinum, National Exec Elite
Posts: 907
OnePass Customer Service: Your Wait time is 30-35 Minutes
I hope this isn't a sign of changes to come but needed to speak with an OP agent and the hold time was 30-35 minutes. Once I got through after 33 minutes on hold they needed to pass me over to Customer Care and found out the office closes at 6pm central time so will need to call again. For United I've never had to wait more than 3-5 minutes tops to reach a live CS agent. What gives with CO??? Is there a different OP contact # aside from what is posted on the site or a Customer Care #?
Thanks!
Thanks!
Nov 21, 2011, 7:23 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Always call the Elite Desk to patch you through to the OPSC.
Nov 22, 2011, 1:07 pm
#3
Join Date: Mar 2002
Location: Now MFE... formerly SEA and DCA
Programs: Now UA free!, AA Ex Plat, AS MVP, Marriott Titanium for life
Posts: 664
Nov 22, 2011, 1:40 pm
#4
Original Poster
Join Date: Dec 2009
Location: BOS (South End)
Programs: UA 1K, AA EXP, TrueBlue, IHG Plat Amb, SPG Gold, Marriott Gold, Accor Platinum, National Exec Elite
Posts: 907
Duh...I'm an idiot - should have thought about that - thanks all!!
Nov 22, 2011, 1:44 pm
#5
FlyerTalk Evangelist
Join Date: Jan 2003
Location: Brooklyn, NY, USA
Programs: DL SM Plat, B6 TrueBlue, UA MP, AAdvantage
Posts: 10,008
For non-elites needing to contact a CO phone agent during weather emergencies, it is sometimes not possible to get through for days on end.
Nov 25, 2011, 1:42 am
#6
Join Date: Mar 2010
Posts: 208
Sometimes the best part of being Elite is being able to get a call answered within 2-3 minutes
Recently had to contact the CO Elite line and I was called back a week later asking me to participate in a customer satisfaction survey regarding that call. It seems they are suddenly very concerned about wait times, courtesy and helpfulness of the CS rep and overall satisfaction with the Elite line.
Anyone else have this experience recently?
Recently had to contact the CO Elite line and I was called back a week later asking me to participate in a customer satisfaction survey regarding that call. It seems they are suddenly very concerned about wait times, courtesy and helpfulness of the CS rep and overall satisfaction with the Elite line.
Anyone else have this experience recently?