Upgrade Award Refund Policy
Nov 16, 2011, 8:55 pm
#1
Original Poster
Join Date: Jan 2010
Location: SF Bay or DTW (depends!)
Programs: DL Gold, CO Gold
Posts: 8
Upgrade Award Refund Policy
All,
I booked a flight on CO today and upgraded a segment for 20,000 miles. I ended up cancelling that flight a few hours later and the price was fully refunded (so within the 24 hours per policy). I'm wondering if the miles used to upgrade the flight are going to be refunded as well.
My reading of the policy is that I am up a creek and will have to fork over money ($100 as I am Gold Elite) to have those miles refunded: http://www.continental.com/web/en-US...s/rewards.aspx
However, I am wondering if the 24 hour rule will be applied to the miles as well? Should I be proactive and contact someone?
Thx for your advice!
I booked a flight on CO today and upgraded a segment for 20,000 miles. I ended up cancelling that flight a few hours later and the price was fully refunded (so within the 24 hours per policy). I'm wondering if the miles used to upgrade the flight are going to be refunded as well.
My reading of the policy is that I am up a creek and will have to fork over money ($100 as I am Gold Elite) to have those miles refunded: http://www.continental.com/web/en-US...s/rewards.aspx
However, I am wondering if the 24 hour rule will be applied to the miles as well? Should I be proactive and contact someone?
Thx for your advice!
Nov 17, 2011, 5:45 am
#2
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Yes, you should be proactive on the issue.
But my reading of the rules is similar to yours; I believe you're on the hook for the refund fee.
But my reading of the rules is similar to yours; I believe you're on the hook for the refund fee.