|
Originally Posted by DeaconFlyer
(Post 17607824)
Please stop calling and asking agents to override the automatic system. That's not their job or their responsibility and probably leads to more problems than it solves.
|
Originally Posted by emcsweeney
(Post 17607848)
I was thinking the same exact thing...no wonder there are so many complaints about the wait times.
There haven't been too many recent complaints about wait times for CO reservations. The complaints have mostly been about the OPSC. |
Originally Posted by channa
(Post 17607846)
I disagree. At a minimum, it helps put it on the radar of the agents and that will raise awareness to the underlying problem, which is that the system has issues and we have no visibility into the black box.
|
Originally Posted by channa
(Post 17607978)
No need to obfuscate the issue...
But either way, isn't that a bit like the pot calling the kettle black? :) |
Originally Posted by Joshua
(Post 17607546)
Hi folks, it's T-6 for CO 1025 on 16-Dec, departing 9:10 PM CLE-SAN, the seasonal non-stop between my two main travel destinations.
Inventory as of tonight (6:20 PM Houston time): F/JN/A/ZN/P/PN/R/RN/Y/YN/B/M/E/U/H/HN/Q/V/W/S/T/L/K/G/N/XN/X9, IN/I2 Seat map: Total/occupied/unoccupied F seats: 16/3/13 ELR seats: 18/12/6 (including me) Elite reserved seats: 36/14/22 General seating: 90/90/0 (it's a popular flight with kettles!) No upgrade for this CO Plat yet. I decided to ring the elite desk yesterday shortly after midnight Eastern time and the agent said it should be upgraded any moment now. |
Originally Posted by njcommodore
(Post 17608202)
If you're a plat why call at T-6? Your upgrade window is 5 days.
|
Originally Posted by channa
(Post 17608208)
Since we have no visibility into the system, it may make sense to call ahead of time and make sure the call center sees everything is in order (e.g., ticket in sync, OP number shows status, etc.).
|
Originally Posted by njcommodore
(Post 17608219)
If every elite were to call before their upgrade window to ensure "everything is in order" none of us would ever be able to get through.
If every Elite did that, maybe that would be the pressure needed to build some sort of visibility into the system. If this EUA flakiness goes into next year (no reason to think it won't -- it's been going on for years), calling a week ahead of time for a PNR/ticket check and status verification may become my SOP. |
Originally Posted by channa
(Post 17608246)
If every Elite did that, maybe that would be the pressure needed to build some sort of visibility into the system.
If this EUA flakiness goes into next year (no reason to think it won't -- it's been going on for years), calling a week ahead of time for a PNR/ticket check and status verification may become my SOP. |
Originally Posted by DeaconFlyer
(Post 17608251)
Any you'll earn the black mark that your account deserves.
That's nothing compared to the number of calls they're going to generate from all the legacy UA Elites by not having any sort of Upgrade: Pending notification on the website. |
Originally Posted by channa
(Post 17608289)
:rolleyes: For calling to ask about something I can't see on the website?
That's nothing compared to the number of calls they're going to generate from all the legacy UA Elites by not having any sort of Upgrade: Pending notification on the website. |
Originally Posted by channa
(Post 17608289)
:rolleyes: For calling to ask about something I can't see on the website?
That's nothing compared to the number of calls they're going to generate from all the legacy UA Elites by not having any sort of Upgrade: Pending notification on the website. |
Originally Posted by DeaconFlyer
(Post 17608315)
This board has seemed to be invaded by a bunch of entitled whiners in the last 6 months.
|
Originally Posted by njcommodore
(Post 17608317)
If UA/CO brings you this much heartburn, why do you choose to continue flying with them? You seem like a very angry person.
What's angry about wanting visibility into an upgrade system that's flaky? I think it's a reasonable request as a customer since it's something other carriers are able to provide. As customers, we should all be on the same page in terms of wanting visibility into the process. |
Originally Posted by DeaconFlyer
(Post 17608315)
Well hopefully they can learn the system faster than the UA FA's have learned the new PDB requirements. I doubt it thought. This board has seemed to be invaded by a bunch of entitled whiners in the last 6 months.
EUA might still be "broken" if FTers hasn't spoken up, to cite a very recent and relevant example. Are those who posted in this thread "entitled whiners"? |
| All times are GMT -6. The time now is 8:53 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.