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-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   Are Complementary Meals back (https://www.flyertalk.com/forum/continental-onepass-pre-merger/1264158-complementary-meals-back.html)

UA Insider Sep 30, 2011 4:39 pm
Originally Posted by Awtas (Post 17194824)
I see dinner listed on my Y transcon next week.
But I strongly believe there's a bug in the system, as CO would've announced it as loud as they can to get some positive buzz.
Hi Awtas, correct on both counts. This is indeed a bug. As you may imagine, we're making many changes behind the scenes to our underlying systems as we work to move to a single system and these things sometimes happen. No changes to our meal offerings are on deck and we're working to get this fixed.

Shannon Kelly
Director, Customer Insights
United Airlines

nova08 Sep 30, 2011 4:46 pm
Originally Posted by UA Insider (Post 17200801)
Hi Awtas, correct on both counts. This is indeed a bug. As you may imagine, we're making many changes behind the scenes to our underlying systems as we work to move to a single system and these things sometimes happen. No changes to our meal offerings are on deck and we're working to get this fixed.

Shannon Kelly
Director, Customer Insights
United Airlines
Thanks for the clarification

We can put this one to bed, can't imagine it is a surprise to many of us.

Red_Rob Sep 30, 2011 6:36 pm
Originally Posted by UA Insider (Post 17200801)
Hi Awtas, correct on both counts. This is indeed a bug. As you may imagine, we're making many changes behind the scenes to our underlying systems as we work to move to a single system and these things sometimes happen. No changes to our meal offerings are on deck and we're working to get this fixed.

Shannon Kelly
Director, Customer Insights
United Airlines
Still no mention of the free puppy program details though like, will the free puppies be allowed in BF cabins?

TWAB747nomore Sep 30, 2011 7:01 pm
no surprise. wrap this one up

Air Houston Sep 30, 2011 8:35 pm
Originally Posted by HobokenFlyer (Post 17200508)
Complementary DOES NOT MEAN FREE...Complimentary does! C'mon people!!!
+1

buckeyefanflyer Oct 1, 2011 4:20 pm
I called the Elite Line today to ask about my flight and she says she sees no meals on her computer on my flight. She says she does not see the same information as Continental.Com. it's in bold letters write on my confirmation print-out, Breakfast. I told her this can be misleading to someone who does not fly that often thinking your getting a meal and your not.

rebech34 Oct 1, 2011 6:36 pm
Originally Posted by buckeyefanflyer (Post 17204791)
I called the Elite Line today to ask about my flight and she says she sees no meals on her computer on my flight. She says she does not see the same information as Continental.Com. it's in bold letters write on my confirmation print-out, Breakfast. I told her this can be misleading to someone who does not fly that often thinking your getting a meal and your not.
I'm sure she's now very concerned....:D


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