Weird onepass statement question
#1
Original Poster


Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,732
Weird onepass statement question
I've been a OP customer since around April. Regularly, each statement period lasted about a month. However, it seems that my "statement cycle" is still ongoing since 7/4. Does this have to do with flying patterns?
Example:
Statement
#1:4/12-5/01
#2:5/02-6/05
#3:6/06-7/03
#4:7/04-Present??
Any ideas?
Example:
Statement
#1:4/12-5/01
#2:5/02-6/05
#3:6/06-7/03
#4:7/04-Present??
Any ideas?
#2
FlyerTalk Evangelist




Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
Maybe it's like EUA, and your OnePass account is out of sync.
#3
Original Poster


Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,732
That's weird. Should I make a phone call about it? Has anyone ever heard of this happening before?
#4



Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hyatt Explorist; MVC Chairman
Posts: 6,181
#5
Join Date: Apr 2010
Location: IAH
Programs: UA/CO-GS/PPlat,AA-Gold,SPG-Plat,Hilton-Diamond,Marriott-Plat,Hertz-Pres_Circe
Posts: 824
Mine hasn't run a statement since July 1 either and I have been a member for years. I suspect it is related to the lack of CR1 and SWU postings since July as well (I passed 200K miles for the year since then but have not had upgrades post)
#6




Join Date: May 2011
Posts: 5,815
I am also stuck at this point and have no upgrades pending (yet).
I thought it was strange as well but I thought it was because I linked the OP and MP accounts.
I thought it was strange as well but I thought it was because I linked the OP and MP accounts.
#7
Original Poster


Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,732
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)
Yeah- most of my flight activity actually was in Jul, Aug, and Sep.
Yeah- most of my flight activity actually was in Jul, Aug, and Sep.
#8

Join Date: Jun 2005
Location: NYC and SFO
Programs: UA 1MM (former 1K, Delta Platinum))
Posts: 1,244
One could hope they're improving the statements?
I waitlist miles for transcon upgrades (rare otherwise; two schools of thought are this is a waste of miles, and pay the $4k or stop whimpering) which clear at most half the time, and refund some of the rest of the time.
These transactions are reported only by post date which is the height of insanity. I now make one request for a time, wait for it to clear and record its post date, before making another. I used to make requests in batches, when I was thinking about it. I thought I was keeping track, but I spent a good part of an hour on the phone yesterday requesting a mileage refund, where my records were entirely out of sync with theirs. It turns out that any one desk at CO only has a partial idea what happened: We chased around mileage deductions to the confirmation number for a round trip for which I had changed the outbound, which didn't clear (she didn't know). She gave me a credit, but for all I know she was giving up, and a return that I believed to be an EAU was in CO's computer eyes a mileage upgrade.
This is idiotic. CO should tag mileage transactions with the confirmation number in question, compartmentalizing the problem of keeping track.
I waitlist miles for transcon upgrades (rare otherwise; two schools of thought are this is a waste of miles, and pay the $4k or stop whimpering) which clear at most half the time, and refund some of the rest of the time.
These transactions are reported only by post date which is the height of insanity. I now make one request for a time, wait for it to clear and record its post date, before making another. I used to make requests in batches, when I was thinking about it. I thought I was keeping track, but I spent a good part of an hour on the phone yesterday requesting a mileage refund, where my records were entirely out of sync with theirs. It turns out that any one desk at CO only has a partial idea what happened: We chased around mileage deductions to the confirmation number for a round trip for which I had changed the outbound, which didn't clear (she didn't know). She gave me a credit, but for all I know she was giving up, and a return that I believed to be an EAU was in CO's computer eyes a mileage upgrade.
This is idiotic. CO should tag mileage transactions with the confirmation number in question, compartmentalizing the problem of keeping track.

