[email protected]
Aug 19, 2011, 6:57 am
#1
Original Poster
Join Date: Nov 2009
Location: MCO
Programs: UA Gold, AirBerlin Gold, Hilton Gold, Club Carlson Gold, Marriott Gold
Posts: 163
Has anyone been getting responses to their emails from [email protected] lately?
I have submitted a few emails (request for missing partner airline mileage credit) over last two weeks and have not heard anything from them.
My experience in the past was that I received and automated acknowledgment of my email and usually had a response within 2-3 days. This time there is a complete silence.
I have submitted a few emails (request for missing partner airline mileage credit) over last two weeks and have not heard anything from them.
My experience in the past was that I received and automated acknowledgment of my email and usually had a response within 2-3 days. This time there is a complete silence.
Aug 19, 2011, 7:21 am
#2
Join Date: Mar 2010
Location: IAH
Programs: IHG Gold Ambassador
Posts: 321
Has anyone been getting responses to their emails from [email protected] lately?
I had to wait over a week for that!
Aug 19, 2011, 7:24 am
#3
Join Date: Jan 2006
Posts: 94
Sent my usual post 90 day follow-up email on Monday, no response. Close to 10 purchases and the experience is always the following:
1. Receive and get charged for the item
2. Wait 8 weeks with no miles posting
3. Submit first mileage credit request email
4. Reply received 2-4 days later, stating to wait another 90 days
5. No miles posted after 90 days, send follow-up email
6. Reply received 2-4 days later, stating they are still verifying
7. Miles finally post 2-4 weeks later
So I guess I'll have to reset expectations from 6 months to 7 months.
1. Receive and get charged for the item
2. Wait 8 weeks with no miles posting
3. Submit first mileage credit request email
4. Reply received 2-4 days later, stating to wait another 90 days
5. No miles posted after 90 days, send follow-up email
6. Reply received 2-4 days later, stating they are still verifying
7. Miles finally post 2-4 weeks later
So I guess I'll have to reset expectations from 6 months to 7 months.
Aug 19, 2011, 7:59 am
#4
Join Date: Mar 2007
Location: Delayed at EWR
Programs: UA 1K, SPG Gold, Hilton Gold, Priority Pass
Posts: 353
I submitted an inquiry about an issue I was having last week sometime and I finally got a response yesterday saying, "Thank you for contacting Continental Airlines. Your message has been received and will be directed to a member of our OnePass team for review and research."
I had to wait over a week for that!
I had to wait over a week for that!
Same thing happened to me, got a message yesterday.
Aug 19, 2011, 8:00 am
#5
FlyerTalk Evangelist
Join Date: Mar 2008
Location: ACT/GRK/DAL/ABI/MIA/FLL
Programs: OMNIArchist, OMNIArchy!, OMNIIDGAS
Posts: 23,478
Same here over 5 days just to get 'onepassack'
Aug 19, 2011, 9:19 am
#6
Original Poster
Join Date: Nov 2009
Location: MCO
Programs: UA Gold, AirBerlin Gold, Hilton Gold, Club Carlson Gold, Marriott Gold
Posts: 163
Thanks,
I guess my expectations were just too high based on previous experiences.
Another question:
Is [email protected] the best place to send a complain letter?
I guess my expectations were just too high based on previous experiences.
Another question:
Is [email protected] the best place to send a complain letter?
Aug 19, 2011, 9:36 am
#7
Join Date: Feb 2011
Posts: 296
Yes I've come to expect ack in 7-10 days, and then if you're lucky an actual response in 3-4 weeks....poor