co award ticket in 24-hour can be full refunded?
Jun 16, 2011, 12:26 am
#1
Original Poster
Join Date: Jan 2010
Posts: 756
co award ticket in 24-hour can be full refunded?
thanks
Jun 16, 2011, 12:28 am
#2
Join Date: Oct 2003
Location: PDX/AUS
Programs: AA-UA-AS IHG-SPG-Carlson
Posts: 4,562
yes !!
Jun 16, 2011, 12:33 am
#3
Original Poster
Join Date: Jan 2010
Posts: 756
i just can not find the 24 hour one-pass hot-line?
is there one as united?
is there one as united?
Jun 16, 2011, 7:55 am
#4
Join Date: Jun 2009
Posts: 99
What's funny is I just tried canceling a onepass reward ticket within 24 hours and they are trying to charge me a redeposit fee. I'm on the phone now.....waiting and waiting and waiting.
Jun 16, 2011, 9:39 am
#5
Join Date: Dec 2004
Posts: 1,613
I booked an award ticket Tuesday night. I wanted to cancel it 22 hours later because I decided the ticket wasn't a great value (55K miles + $97 taxes for a Y award US-Europe where I could buy a slightly more convenient ticket with a nonstop rather than a one-stop in one direction for $880). Couldn't do it online: they wanted to charge the redeposit fee.
So I called.
After more than 2 hours on hold, the 24 hour grace period expired. I decided not to make a fuss and keep the ticket: getting rid of the darn miles - and not having to be on hold with CO again next time I try to use them - has gotta be worth something.
(I'm no longer CO elite, but a 2 hour wait on hold - without actually getting to talk to an agent - on a no-weather day isn't acceptable. There are times that just make you say 'this isn't that much fun any more,' the reason I'm no longer elite - flying is just too much hassle.)
So I called.
After more than 2 hours on hold, the 24 hour grace period expired. I decided not to make a fuss and keep the ticket: getting rid of the darn miles - and not having to be on hold with CO again next time I try to use them - has gotta be worth something.
(I'm no longer CO elite, but a 2 hour wait on hold - without actually getting to talk to an agent - on a no-weather day isn't acceptable. There are times that just make you say 'this isn't that much fun any more,' the reason I'm no longer elite - flying is just too much hassle.)
Jun 16, 2011, 10:18 am
#6
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
I booked an award ticket Tuesday night. I wanted to cancel it 22 hours later because I decided the ticket wasn't a great value (55K miles + $97 taxes for a Y award US-Europe where I could buy a slightly more convenient ticket with a nonstop rather than a one-stop in one direction for $880). Couldn't do it online: they wanted to charge the redeposit fee.
So I called.
After more than 2 hours on hold, the 24 hour grace period expired. I decided not to make a fuss and keep the ticket: getting rid of the darn miles - and not having to be on hold with CO again next time I try to use them - has gotta be worth something.
(I'm no longer CO elite, but a 2 hour wait on hold - without actually getting to talk to an agent - on a no-weather day isn't acceptable. There are times that just make you say 'this isn't that much fun any more,' the reason I'm no longer elite - flying is just too much hassle.)
So I called.
After more than 2 hours on hold, the 24 hour grace period expired. I decided not to make a fuss and keep the ticket: getting rid of the darn miles - and not having to be on hold with CO again next time I try to use them - has gotta be worth something.
(I'm no longer CO elite, but a 2 hour wait on hold - without actually getting to talk to an agent - on a no-weather day isn't acceptable. There are times that just make you say 'this isn't that much fun any more,' the reason I'm no longer elite - flying is just too much hassle.)
As Smisek says, "Grrrreat customer service."
I would file a complaint with the DOT just to ding them. If they're going to waste your time like this, might as well make them explain.
Jun 16, 2011, 10:40 am
#7
Join Date: Jun 2009
Posts: 99
I booked an award ticket Tuesday night. I wanted to cancel it 22 hours later because I decided the ticket wasn't a great value (55K miles + $97 taxes for a Y award US-Europe where I could buy a slightly more convenient ticket with a nonstop rather than a one-stop in one direction for $880). Couldn't do it online: they wanted to charge the redeposit fee.
So I called.
After more than 2 hours on hold, the 24 hour grace period expired. I decided not to make a fuss and keep the ticket: getting rid of the darn miles - and not having to be on hold with CO again next time I try to use them - has gotta be worth something.
(I'm no longer CO elite, but a 2 hour wait on hold - without actually getting to talk to an agent - on a no-weather day isn't acceptable. There are times that just make you say 'this isn't that much fun any more,' the reason I'm no longer elite - flying is just too much hassle.)
So I called.
After more than 2 hours on hold, the 24 hour grace period expired. I decided not to make a fuss and keep the ticket: getting rid of the darn miles - and not having to be on hold with CO again next time I try to use them - has gotta be worth something.
(I'm no longer CO elite, but a 2 hour wait on hold - without actually getting to talk to an agent - on a no-weather day isn't acceptable. There are times that just make you say 'this isn't that much fun any more,' the reason I'm no longer elite - flying is just too much hassle.)