Bait and Switch on codeshare EQM?

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Mar 9, 2011 | 5:32 am

#16

alexperi

Join Date: Jan 2010

Programs: UA 1K

Posts: 364

I managed to avoid a similar situation, also with a CO/LH itinerary, by using the following tactic:

1. Booked the itinerary with CO, with my OnePass number.
2. Created a brand new United Mileageplus account (never had one before).
3. Flew the outbound with CO, CO metal.
4. On the return trip, which had a stopover in London then LH via Frankfurt to Tel Aviv, after I had checked in, and used the *G lounge with my CO *G boarding pass,

I went to a service desk and asked for my United number to be put on the reservation instead of my CO. They reprinted me a Boarding Pass with the United number.

Here's the magic: United has a better deal than CO for LH flights. On United you get 100% EQMs for all or nearly all of the fare classes.

So... I ended up with most of the miles and EQMs in my CO account, and with about 2000 odd miles and EQMs from the LH flights in my new United Mileageplus account. Happily, when we hit 2012, those accounts will be merged. So by doing this crazy work-around I end up with 100% EQMs not 50%.

It's an absurd situation, and I totally sympathize with the OP's frustration, but during calendar year 2011, that is the way to play the system!

Mar 9, 2011 | 11:16 am

#17

MChevreul

Original Poster

Join Date: Mar 2011

Posts: 12

Quote:

Originally Posted by sbm12

So you are denying that the text associated with the * I have now quoted twice appears on your receipt?

We've already been there. The text states that IF THERE IS A VARIATION IN THE CLASS OF SERVICE ON THE OTHER CARRIER then, and only then, there may be a variation in the EQM. Not applicable to my case. I flew in the class booked. Are you denying that the receipt says it's a Lufthansa flight, class L, and that I am to receive 100% EQM?

The only alternate reading of that disclaimer is, "the EQM figure posted here for any non-CO operated flight is absolutely worthless. You should ignore it, as the actual EQM is computed by a formula you can find elsewhere."

The problem with that reading is not so much that it is far-fetched but that it forces one to ask what the purpose is of posting an absolutely worthless number. If CO can't guarantee that its number is correct (barring a class change) then it could easily replace it with a link to its LH table, saying "To compute the EQM you will receive, click here"

But that's not what it did. It said, for this particular flight, on this particular airline, on this particular date, in this particular class of service, you will receive 100% EQM. If you would like to buy under those terms, click here.

And when I *did* click, and when CO took my money, that established the contract which CO is now in breach of.

Mar 9, 2011 | 11:26 am

#18

cbechdel

Join Date: Apr 2009

Location: CLEveland, OH USA

Programs: CO PresPlat, UA GS, Marriott Platinum, HHonors Diamond, Fairmont Premier, BA Silver, AVIS PresCircle

Posts: 580

Quote:

Originally Posted by MChevreul

W
Not relevant. CO offered to sell me a ticket under certain conditions. When I gave my credit card information and CO accepted my money, we established a contract--under the conditions they offered to me in writing, which supersede anything anywhere else on their site.

Guarantee you SOMEWHERE you accepted the Terms of Carriage that will have a disclaimer someplace, and if not there, certainly when you enrolled in OnePass, you accepted someplace some language that cover's CO in cases of mileage earnings and flying partner airlines.

Yeah it sucks, but there no legally actionable claim here.

Mar 10, 2011 | 1:32 am

#19

sna430

Join Date: Dec 2005

Location: SNA

Programs: UA 1K, 1MM

Posts: 369

So after reading this post I checked my FRA-IST-MUC flights in April. I bought them on CO's website and it shows on the "View Current Reservation" page that I only get 50% EQM for the two flights. I noticed on CO's Lufthansa partners page that "S" fare class within Europe receives 100% EQM. I viewed Lufthansa's website and it states that I would receive 750 miles (not sure if it is EQM). I am not sure which information is correct: 50% EQM, 100% EQM or 750 miles. I may have to do the United Mileage Plus trick as stated above. It is about 1050 EQM that I will be missing if it at 50% EQM.

Mar 10, 2011 | 4:42 am

#20

tagflyer

Join Date: Sep 2010

Location: Norway

Programs: UA 1K

Posts: 54

If LH considers IST to be in Europe, you should get 100% EQM for an LH S-class ticket, otherwise 50%. I took 3 x $200 weekend trips in Europe in November, all in LH U-class, and got 100% OnePass EQM every time. co.com always shows 50% EQM earnings for LH W, S and U-class on the booking page, even if the flights are within Europe, but you will get 100% EQM.

Mar 10, 2011 | 5:49 am

#21

star_world

Suspended

Join Date: Jan 2001

Location: ORD / DUB / LHR

Programs: UA 1K MM; BA Silver; Marriott Plat

Posts: 8,240

Quote:

Originally Posted by tagflyer

I can't see an S fare on LH on this route but I looked at a W fare and it definitely says Europe there:

[KVS Availability Tool 6.1.0.R1/Diamond - Sabre: FRA-IST/LH/WNC7OW/140 USD]

Code:

[RULE APPLICATION AND OTHER CONDITIONS]
NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT
VALIDATED FOR AUTOPRICING.
LUFTHANSA BASE FARES
APPLICATION
 AREA
  THESE FARES APPLY WITHIN EUROPE.
 CLASS OF SERVICE
  THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
 TYPES OF TRANSPORTATION
  FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
   ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/SINGLE OPEN-JAW/
   DOUBLE OPEN-JAW JOURNEYS.
 CAPACITY LIMITATIONS
  THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS
   CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY
   THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE
   AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS,
   WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN
   FLIGHT, WILL BE DETERMINED BY THE CARRIER$S BEST
   JUDGEMENT.
 OTHER CONDITIONS
  PASSENGER EXPENSES NOT PERMITTED.

[ELIGIBILITY]
NO ELIGIBILITY REQUIREMENTS APPLY.

[DAY/TIME]
NO DAY/TIME TRAVEL RESTRICTIONS APPLY.

[SEASONALITY]
NO SEASONAL TRAVEL RESTRICTIONS APPLY.

[FLIGHT APPLICATION]
THE FARE COMPONENT MUST NOT BE ON
    ONE OR MORE OF THE FOLLOWING
        ANY LH FLIGHT OPERATED BY TK
        ANY LH FLIGHT OPERATED BY A3
        ANY LH FLIGHT OPERATED BY LG.
AND
THE FARE COMPONENT MUST BE ON
    ONE OR MORE OF THE FOLLOWING
        ANY LH FLIGHT.

[ADVANCE RESERVATIONS/TICKETING]
CONFIRMED RESERVATIONS FOR ALL SECTORS ARE REQUIRED AT
LEAST 10 DAYS BEFORE DEPARTURE.
TICKETING MUST BE COMPLETED WITHIN 72 HOURS AFTER
RESERVATIONS ARE MADE OR AT LEAST 10 DAYS BEFORE
DEPARTURE WHICHEVER IS EARLIER.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       WAITLIST NOT PERMITTED AT TIME OF TICKETING.
       ------
       DUE TO AUTOMATED TICKETING DEADLINE CONTROL
       DIFFERENCE COULD EXIST BETWEEN THE FARE RULE
       LAST TICKETING DATE AND THE SYSTEM GENERATED
       TICKETING DEADLINE MESSAGE.
       THE MORE RESTRICTIVE TICKETING DEADLINE APPLIES.

[MINIMUM STAY]
NO MINIMUM STAY REQUIREMENTS APPLY.

[MAXIMUM STAY]
NO MAXIMUM STAY REQUIREMENTS APPLY.

[STOPOVERS]
STOPOVERS NOT PERMITTED ON THE FARE COMPONENT.

[TRANSFERS]
UNLIMITED TRANSFERS PERMITTED IN EACH DIRECTION.
FARE BREAK SURFACE SECTORS NOT PERMITTED AND EMBEDDED
SURFACE SECTORS PERMITTED ON THE FARE COMPONENT.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       UNLESS RESTRICTED BY ROUTING ATTACHED TO FARE
       RECORDS.

[COMBINATIONS]
 SINGLE/DOUBLE OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS NOT
 PERMITTED.
 END-ON-END NOT PERMITTED.
 ADD-ONS PERMITTED.

[BLACKOUT DATES]
NO BLACKOUT DATES APPLY.

[SURCHARGES]
THE PROVISIONS BELOW APPLY ONLY AS FOLLOWS -
WHEN TICKETS ARE SOLD IN IRAN.
AND - IF INFANT WITHOUT A SEAT PSGR UNDER 2.
  THERE IS NO FUEL SURCHARGE PER DIRECTION.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       SALE OF THIS FARE IS PERMITTED WORLDWIDE.
       THIS SURCHARGE IS ONLY APPLICABLE WHEN TICKETS ARE
       SOLD IN ISLAMIC REPUBLIC OF IRAN.
THE PROVISIONS BELOW APPLY ONLY AS FOLLOWS -
WHEN TICKETS ARE SOLD IN IRAN.
  FUEL SURCHARGE OF EUR 34.00 PER DIRECTION WILL BE
  ADDED TO THE APPLICABLE FARE.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       SALE OF THIS FARE IS PERMITTED WORLDWIDE.
       THIS SURCHARGE IS ONLY APPLICABLE WHEN TICKETS ARE
       SOLD IN ISLAMIC REPUBLIC OF IRAN.

[ACCOMPANIED TRAVEL]
ACCOMPANIED TRAVEL NOT REQUIRED.

[TRAVEL RESTRICTIONS]
NO TRAVEL DATE RESTRICTIONS APPLY.

[SALES RESTRICTIONS]
FARE RULE
TICKETS MAY NOT BE SOLD IN VENEZUELA.
 
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
EXTENSION OF TICKET VALIDITY IS NOT PERMITTED.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
        SALES RESTRICTIONS/ SEQUENTIAL USE OF FLIGHT
        COUPONS
        OTHER CONDITIONS
        SEQUENTIAL USE OF FLIGHT COUPONS - THIS FARE IS
        ONLY VALID IF THE FLIGHTS ARE TAKEN IN THE BOOKED
        SEQUENCE. OTHERWISE THE FARE WILL BE RECALCULATED
        BASED ON THE ACTUAL FLIGHT ROUTING.
       RESPECTIVE REISSUE MUST BE DONE AS DESCRIBED IN
       GGAIRLHPT5INFO - OUT OF SEQUENCE REISSUE /1A USER/
             GC.LH - GP.68 /1G USER/
             G/AIR/LH0 - CAT TICKETING /1P USER/
             ESERVICE.SABRE.COM - CAT TICKETING /1S USER/
             S.LHB/TICKETING /1V USER/

[PENALTIES]
CANCELLATIONS

  ANY TIME
    TICKET IS NON-REFUNDABLE.
    WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       THE FOLLOWING RULES APPLY PER PRICING UNIT.
       --------
       WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE.
       --------
       FULL REFUND PERMITTED BEFORE DEPARTURE IN CASE OF
       REJECTION OF VISA.
       EMBASSY STATEMENT REQUIRED.
       --------
       REFUND OF UNUSED FEES AND TAXES PERMITTED.
       UNLESS APPLICABLE OW/RT FARE PLUS TAXES FOR ACTUAL
       TRAVEL IS HIGHER THAN WHOLE ORIGINAL TICKET. IN
       THIS CASE NO TAX OR FEE REFUND WILL BE PERMITTED.
       YQ OR YR FUEL AND SECURITY SURCHARGE WILL NOT BE
       REFUNDED.FOR NON REFUNDABLE TICKETS THE YQ/YR
       SURCHARGE WILL NOT BE REFUNDED.

CHANGES

  BEFORE DEPARTURE
    CHARGE EUR 50.00 FOR REISSUE/REVALIDATION.
    WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       CHANGE FEE ALSO APPLIES FOR UPGRADE BUT NOT IN
       ADDITION TO THE REISSUE/REVALIDATION CHARGE.
       -------
       THE FOLLOWING RULES APPLY PER FARE COMPONENT
       /DIRECTION EXCEPT FOR CHANGE FEE AMOUNT.
       --------
       CHARGE APPLICABLE WILL BE THE HIGHEST OF ANY
       CHANGED FARE COMPONENT IN THE ITINERARY.
       --------
       CHILD DISCOUNT DOES NOT APPLY.
       INFANT FREE OF CHARGE.
       --------
       NO-SHOW WILL RESULT IN ELIGIBILITY OF REFUND ONLY
       AND IF APPLICABLE - REFER TO REFUND.
       --------
       WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE.
       --------
       REROUTING PERMITTED PROVIDED ORIGIN AND
       DESTINATIONS OF THE FARE COMPONENT REMAINS THE
       SAME.
       --------
       FARES CAN BE UPGRADED TO A HIGHER APPLICABLE FARE
       RECALCULATED FROM THE POINT OF ORIGIN WHERE ALL
       CONDITIONS OF THE NEW FARES MUST BE COMPLIED WITH.
       CHARGE APPLIES.
       --------
       REBOOKING/REISSUE/UPGRADING/MCO ISSUANCE MUST BE
       MADE WITHIN 24 HOURS AFTER CHANGE OF RESERVATION.
       REBOOKING/REISSUE/UPGRADING/MCO ISSUANCE MUST BE
       FINALIZED BEFORE DEPARTURE OF THE FLIGHT BEING
       CHANGED PROVIDED ALL FARE CONDITIONS ARE COMPLIED
       WITH INCLUDING ADVANCE PURCHASE CONDITION
       IRRESPECTIVE IF CHANGE OCCURS TO OUTBOUND OR
       INBOUND FLIGHT.
       IF NOT DONE WITHIN 24 HOURS AFTER CHANGE OF
       RESERVATION AND BEFORE DEPARTURE OF THE FLIGHT
       BEING CHANGED THE TICKET WILL ONLY BE VALID FOR
       REFUND OR NOT APPLICABLE AT ALL.
       --------
       THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS NON-
       REFUNDABLE

AFTER DEPARTURE
    CHARGE EUR 50.00 FOR REISSUE/REVALIDATION.
    WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       CHANGE FEE ALSO APPLIES FOR UPGRADE BUT NOT IN
       ADDITION TO THE REISSUE/REVALIDATION CHARGE.
       -------
       THE FOLLOWING RULES APPLY PER FARE COMPONENT
       /DIRECTION EXCEPT FOR CHANGE FEE AMOUNT.
       --------
       CHARGE APPLICABLE WILL BE THE HIGHEST OF ANY
       CHANGED FARE COMPONENT IN THE ITINERARY.
       --------
       CHILD DISCOUNT DOES NOT APPLY.
       INFANT FREE OF CHARGE.
       --------
       NO-SHOW WILL RESULT IN ELIGIBILITY OF REFUND ONLY
       AND IF APPLICABLE - REFER TO REFUND.
       --------
       WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE.
       --------
       REROUTING PERMITTED PROVIDED ORIGIN AND
       DESTINATION OF THE FARE COMPONENT REMAINS THE
       SAME.
       --------
       FARES CAN BE UPGRADED TO A HIGHER APPLICABLE FARE.
       COMBINATION OR RETROACTIVE COMBINATION WITH FARES
       ON A HALF ROUND TRIP BASIS PERMITTED PROVIDED ALL
       CONDITIONS OF THESE FARES ARE MET.
       UPGRADE OF THE ENTIRE JOURNEY INCLUDING FLOWN
       SEGMENTS TO A HIGHER ROUND TRIP FARE IS PERMITTED
       PROVIDED ALL CONDITIONS OF THE NEW FARE ARE MET
       EXCEPT ADVP FOR RETROACTIVE USE OF A FARE.
       CHARGE APPLIES.
       --------
       REBOOKING/REISSUE/UPGRADING/MCO ISSUANCE MUST BE
       MADE WITHIN 24 HOURS AFTER CHANGE OF RESERVATION.
       REBOOKING/REISSUE/UPGRADING/MCO ISSUANCE MUST BE
       FINALIZED BEFORE DEPARTURE OF THE FLIGHT BEING
       CHANGED PROVIDED ALL FARE CONDITIONS ARE COMPLIED
       WITH.
       EXCEPT ADVANCE PURCHASE CONDITION CAN BE IGNORED.
       IF NOT DONE WITHIN 24 HOURS AFTER CHANGE OF
       RESERVATION AND BEFORE THE FLIGHT BEING CHANGED
       TICKET WILL ONLY BE VALID FOR REFUND OR NOT
       APPLICABLE AT ALL.
       ----------
       THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS NON-
       REFUNDABLE

[HIP/MILEAGE EXCEPTIONS]
THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR
STOPOVERS.

[TICKET ENDORSEMENTS]
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED
- NONREF/FL/CHG RESTRICTED - AND - CHECK FARE NOTE -
IN THE ENDORSEMENT BOX.

[CHILDREN DISCOUNTS]
CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT OF
  THE FARE.
      TICKET DESIGNATOR - CH AND DISCOUNT PERCENT.
  MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
    COMPARTMENT BY ADULT PSGR 12 OR OLDER.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       FOR CHILDREN TURNING 12 YEARS ENROUTE - ADULT FARE
       HAS TO BE USED FOR THE ENTIRE JOURNEY.
OR - INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE 75
       PERCENT OF THE FARE.
           TICKET DESIGNATOR - CH AND DISCOUNT PERCENT.
       MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
         COMPARTMENT BY ADULT PSGR 12 OR OLDER.
OR - INF/INFANT WITHOUT A SEAT PSGR UNDER 2 - CHARGE 10
       PERCENT OF THE FARE.
           TICKET DESIGNATOR - IN AND DISCOUNT PERCENT.
       MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
         COMPARTMENT BY ADULT PSGR 12 OR OLDER.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       FOR INFANTS TURNING 2 YEARS ENROUTE - DUE TO
       SAFETY REGULATIONS - A BOOKED SEAT WILL BE
       REQUIRED FOR THE REMAINING PORTIONS OF THE
       JOURNEY. WHEN A SEPARATE SEAT IS REQUIRED ON A
       PORTION OF THE JOURNEY - CHILD FARE HAS TO BE
       USED FOR THE ENTIRE JOURNEY.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-11. ID REQUIRED -
       CHARGE 75 PERCENT OF THE FARE.
           TICKET DESIGNATOR - CH AND DISCOUNT PERCENT.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       UNACCOMPANIED CHILD UNDER 5 YEARS OF AGE WILL NOT
       BE ACCEPTED FOR CARRIAGE. SERVICE CHARGE FOR
       UNACCOMPANIED CHILD APPLIES.
       FOR FURTHER INFO PLEASE CHECK GGAIRLHPT11INFO.

[TOUR CONDUCTOR DISCOUNTS]
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       TOUR CONDUCTORS DISCOUNTS NOT PERMITTED.

[AGENT DISCOUNTS]
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       AGENT DISCOUNTS NOT PERMITTED.

[ALL OTHER DISCOUNTS]
NO DISCOUNTS FOR OTHERS.

[MISCELLANEOUS PROVISIONS]
NO PROVISIONS APPLY.

[FARE BY RULE]
NOT APPLICABLE.

[GROUPS]
NO GROUP PROVISIONS APPLY.

[TOURS]
NO TOUR PROVISIONS APPLY.

[VISIT ANOTHER COUNTRY]
NO VISIT ANOTHER COUNTRY PROVISIONS APPLY.

[DEPOSITS]
NO DEPOSIT PROVISIONS APPLY.

[VOLUNTARY CHANGES]
NO VOLUNTARY CHANGES DATA FOUND.

[VOLUNTARY REFUNDS]
NO VOLUNTARY REFUNDS DATA FOUND.

[NEGOTIATED FARES]
NOT APPLICABLE.

[INTERNATIONAL CONSTRUCTION]
NOT A CONSTRUCTED FARE

Mar 10, 2011 | 6:25 am

#22

sbm12

A FlyerTalk Posting Legend

Join Date: Apr 2001

Location: PSM

Posts: 69,232

Quote:

Originally Posted by MChevreul

That is not what it says. This is:

Quote:

The miles accrued on codeshare flights are based on the operating carrier and their equivalent fare class. This could result in differences between the purchased booking class and the booking class flown, which determines the number of base and Elite Qualifying Miles and Elite Qualifying Points earned.

You were on the LH equivalent of a CO L fare. That the letter is the same matters less than the LH rules for the resulting letter because the miles accrued are based on the operating carrier.

Quote:

Originally Posted by MChevreul

But that's not what it did. It said, for this particular flight, on this particular airline, on this particular date, in this particular class of service, you will receive 100% EQM. If you would like to buy under those terms, click here.

You are free to believe that. You can even go after CO for deceptive marketing practices and there's a decent chance the DoT will eventually agree with you. But that doesn't mean that the rules are actually what you want them to be.

Mar 10, 2011 | 7:43 am

#23

Carolinian

Join Date: Dec 2002

Location: eastern Europe & NC

Posts: 4,528

Quote:

Originally Posted by cbechdel

When they misrepresent those T&C, as they have when they told him he would get 100% EQM, then that hidden fine print does NOT cover CO for its appalling misrepresentation and deception in this case.

Consumer protection laws prohibit ''unfair or deceptive acts or practices in or affecting business''. This is both unfair AND deceptive. Saying one thing out front while your fine print says something different and less advantageous to the customer is deception almost by definition.

Here the fine print does not save CO's bacon but instead fries it!

Last edited by Carolinian; Mar 10, 2011 at 8:08 am

Mar 10, 2011 | 10:21 pm

#24

mikelat

Join Date: May 2009

Location: SEA

Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium

Posts: 4,857

Quote:

Originally Posted by alexperi

Great story and approach, but doesn't seem that helpful to OP after the fact

Aug 8, 2011 | 10:24 pm

#25

ralfp

Join Date: May 2005

Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC

Programs: Former UA 1K, National Exec. Elite

Posts: 5,487

Quote:

Originally Posted by sbm12

So you are denying that the text associated with the * I have now quoted twice appears on your receipt?

Actually, the EQM info does not appear on the receipt at all (at least on the CO generated PDF eTicket receipt or the email). That being said, the text you refer to (re codeshare EQMs) is at the bottom of the reservation page and is not particularly obvious. In addition, the way CO presents the EQM earnings info is basically:

"You'll get xxx miles, and 100% are elite qualifying miles*
....
*... elite qualifying miles are not included in the total miles shown. The miles accrued on codeshare flights are based on the operating carrier and their equivalent fare class".

Ignoring the self-contradiction ("you'll get X" and "we don't tell you what you'll get"), it would be nice to get the information necessary to determine that the 100% EQM earning is false, but, AFAIK, CO does not provide the information necessary to determine equivalent fare class... so to most people the text is equivalent to "you'll get 100% EQMs, but we don't tell you how many EQMs you will get (you'll find out after it's too late)".

If it's too hard to accurately display RDM and EQM earnings for codeshare flights, then CO should simply not list the info.

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