Customer Care: Error submiting complain.
Jan 3, 2011 | 9:37 am
#1
Original Poster
Join Date: Sep 2007
Location: IAH
Programs: UA MM, AA almost MM
Posts: 1,276
Customer Care: Error submiting complain.
I am trying to Contact Continental Customer Care and kept getting the error message: ! Please enter a valid message. (No special characters) I did not use use any special characters.
May be this is a way for Continental to further discourage complains. Any suggests on how to get around this error message?
Is it possible to send an email instead of submitting complains online?
May be this is a way for Continental to further discourage complains. Any suggests on how to get around this error message?
Is it possible to send an email instead of submitting complains online?
Jan 3, 2011 | 11:44 am
#2
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Plat
Posts: 13,344
If you composed your complaint in Word or similar it may have replaced quotes with smart quotes or dashes with fancy dashes that aren't allowed by CO.bomb's ancient technology.
Jan 3, 2011 | 11:45 am
#3
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
Maybe you're not being nice to the COmputer. Being nice opens up a lot of doors. 
Jan 3, 2011 | 12:16 pm
#5
Original Poster
Join Date: Sep 2007
Location: IAH
Programs: UA MM, AA almost MM
Posts: 1,276
It is definitely a glitch on CO.com side. I have gotten frustrated enough to be mean to computers, yet. Got the CO.COM support to help. They got the same error message as well. My message is being "internally" delivered. With the ongoing integration of UA and CO systems, we will be getting a lot error messages.