OLCI Problem
Oct 24, 2010 | 9:20 pm
#1
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OLCI Problem
I went to check-in for my flight, and I encountered a weird message:
The site also signs me out of my onepass account each time I try. I called, and of course they said that the wait time is a half hour or longer. Also strange is that it still lists my reservation, yet when I checked it yesterday, the map had me sitting in 44F, the seat I had chosen. Now it has me sitting in BusinessFirst with a Z ticket. Yet nowhere does it show I've paid any more money to sit in BF. I'm nervous this means that I don't have an e-ticket number because it's waiting to confirm my new BF ticket, at which point I'll be charged over $1,000 for the buy-up fare. Any insights?
Unable to Complete Check-in
We are unable to complete the check-in process as a valid eTicket coupon cannot be found. Please contact a Continental Representative at 1-800-300-1547 for assistance.
We are unable to complete the check-in process as a valid eTicket coupon cannot be found. Please contact a Continental Representative at 1-800-300-1547 for assistance.
Oct 24, 2010 | 9:24 pm
#2
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I went to check-in for my flight, and I encountered a weird message:
The site also signs me out of my onepass account each time I try. I called, and of course they said that the wait time is a half hour or longer. Also strange is that it still lists my reservation, yet when I checked it yesterday, the map had me sitting in 44F, the seat I had chosen. Now it has me sitting in BusinessFirst with a Z ticket. Yet nowhere does it show I've paid any more money to sit in BF. I'm nervous this means that I don't have an e-ticket number because it's waiting to confirm my new BF ticket, at which point I'll be charged over $1,000 for the buy-up fare. Any insights?
The site also signs me out of my onepass account each time I try. I called, and of course they said that the wait time is a half hour or longer. Also strange is that it still lists my reservation, yet when I checked it yesterday, the map had me sitting in 44F, the seat I had chosen. Now it has me sitting in BusinessFirst with a Z ticket. Yet nowhere does it show I've paid any more money to sit in BF. I'm nervous this means that I don't have an e-ticket number because it's waiting to confirm my new BF ticket, at which point I'll be charged over $1,000 for the buy-up fare. Any insights?
Also, the rules of FT prohibit cross-posting.
http://www.flyertalk.com/forum/conti...l#post15006488
Oct 24, 2010 | 9:26 pm
#3
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I went to check-in for my flight, and I encountered a weird message:
The site also signs me out of my onepass account each time I try. I called, and of course they said that the wait time is a half hour or longer. Also strange is that it still lists my reservation, yet when I checked it yesterday, the map had me sitting in 44F, the seat I had chosen. Now it has me sitting in BusinessFirst with a Z ticket. Yet nowhere does it show I've paid any more money to sit in BF. I'm nervous this means that I don't have an e-ticket number because it's waiting to confirm my new BF ticket, at which point I'll be charged over $1,000 for the buy-up fare. Any insights?
The site also signs me out of my onepass account each time I try. I called, and of course they said that the wait time is a half hour or longer. Also strange is that it still lists my reservation, yet when I checked it yesterday, the map had me sitting in 44F, the seat I had chosen. Now it has me sitting in BusinessFirst with a Z ticket. Yet nowhere does it show I've paid any more money to sit in BF. I'm nervous this means that I don't have an e-ticket number because it's waiting to confirm my new BF ticket, at which point I'll be charged over $1,000 for the buy-up fare. Any insights?
Hope all goes well & not something unexpected! Safe travels!^
Oct 24, 2010 | 9:34 pm
#4
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But am I supposed to just wait until I get to the airport and then complain? How do I explain this to them?
Oct 24, 2010 | 9:36 pm
#5
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Did you look under your canceled reservations to see if it was placed in there by mistake?
Oct 24, 2010 | 9:39 pm
#6
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My account doesn't show any canceled reservations. And my account still shows this reservation intact and everything. And when I view my reservation, it even asks me to check-in now. Yet when I do, I get the same message.
Oct 24, 2010 | 9:42 pm
#7
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Was definitely not EUA'd. There are no EUA's on BF flights. I went back to the original receipt, and found the original e-ticket number. It didn't work; I still got the same message.
But am I supposed to just wait until I get to the airport and then complain? How do I explain this to them?
But am I supposed to just wait until I get to the airport and then complain? How do I explain this to them?
You don't want to go to the airport & be in for any surprises!
ETA: saw that you responded while I was typing! So, could it possibly be that they need to (re) scan your passport or something?
Oct 24, 2010 | 10:23 pm
#8
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Called CO, and pressed "3" instead of "2" and wait time was 5 minutes. Agent fixed it, no problem. She thinks the problem may have been that when I was viewing my reservation last night, I may have accidentally purchased the buy-up. I think that CO should stop showing that buy-up on every single page. If I want BF, I'll buy it initially. If they want to leave one side note offering the buy-up, fine. But enough with the overkill. Unfortunately though, I lost my seat of choice :-(
Oct 24, 2010 | 10:25 pm
#9
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You need to call -- I once had an e-ticket that never quite got confirmed, and had to call to get it fully processed! You don't want to go to the airport & be in for any surprises!
ETA: saw that you responded while I was typing! So, could it possibly be that they need to (re) scan your passport or something?
You don't want to go to the airport & be in for any surprises!ETA: saw that you responded while I was typing! So, could it possibly be that they need to (re) scan your passport or something?
Oct 24, 2010 | 10:36 pm
#10
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Oct 24, 2010 | 11:09 pm
#11
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