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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   E+ for CO elites is live! (https://www.flyertalk.com/forum/continental-onepass-pre-merger/1132017-e-co-elites-live.html)

wizzy Jan 20, 2011 2:11 pm
Originally Posted by UA-NYC (Post 15698814)
Did you call UA directly (and possibly get the...less experienced agents), or did you call CO and get transferred to the UA elite line? The latter seems a wiser course for both parties these days.
UA directly. I thought about calling CO, but UA PNR/UA flights, etc. CO would just have served as a transfer mechanism, but that likely would have been faster in hind sight.

star_world Jan 20, 2011 3:14 pm
Originally Posted by wizzy (Post 15698166)
Sorry to resurrect this old thread, but this is still an issue. Called in twice today looking for a CSR who could understand that a CO Plat is eligible for E+. Both times the agents insisted that I had to pay for E+, and the second argued with me when I asked for a supervisor (I hung up after waiting on hold awhile for the first agent's supervisor). In the end the second agent did figure out that she was mistaken, but I then had to prompt for the upgrade to be submitted as well.
Were you not able to select E+ seats on united.com? And what was the issue that resulted in you needing to manually request an upgrade?


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