Are you trying to upgrade or get E+?

I would try one last time and tell them to punch in the system briefing: S*UAL/16SEP (per HeathrowGuy!) or get someone who can.

Just E+, or even just a seat. Tried fourth time and got actual english speaking person who assigned the E+. I guess this is success, although wading thru the phone prompts four times, and speaking to three clueless CSR has not been a high customer satisfaction experience. Be glad when the system gets working.

I called past midnight Thursday to get E+ on two future reservations. CSR told me can only be done at airport. I asked for a supervisor who gave me some attitude and repeated the same.
I called again this morning and got a very pleasant CSR who switched all my seats to E+. They showed up within a minute on UA website. However, I notice that when I look at the seats online, the box on the side shows the $ charge for E+. I certainly didn't pay anything and assume this is just a fluke.

CO elite. Just snagged 17 A&B (bulkhead!) on UA flight to Singapore in November by calling in! Much better than 38A. Absolutely no problem.

Co Plat on UA flight to SIN. Called and gotten all E+ seats thru CSR. Saw the same on the UA website. Assume it is a fluke but requested for e-mail confirmation of new seats assignment.

Welcome to the new United!

I got E+ seats without a problem on a upcoming reward flight (IAD to SIN).

I hope Jeff will realize the value of these seats to elites when F or Business isn't available.

Or when F/C cannot be afforded by Elites who are paying out of pocket for their tickets.

The first UA agent I got was able to move us to E+ on three different reservations - two international and one domestic. Perhaps, the policy awareness is propagating.

just curious, how many pax have ya'll been able to move to E+? does the 1 companion for every 1 elite rule apply?

going off of this, i would be also curious to see if the UDU companion rule would also work for CO elites...

Has anyone (namely Plats) had any luck getting an exit row seat on UNITED when calling in?

As I read this thread, it occurs to me that the best arguments to keep E+ will come from CO elites who will be experiencing this feature for the first time. As a longtime 1K who knows the value of E+, I encourage the CO elites to let Jeff and the others know how much this means to you.

Agreed^. The new powers at UA need to hear from the troops.

*Takes a bow*

Good start with old United (I think)
 

Had to book on old United as CO was more than double to my destination and the times were horrible. I almost fell for picking E+ and paying $39 for it online. I called into United and, after fighting the automated system, got an agent who pleasantly put me into E+ and into the exit row on a flight where there is no E+.

NOW...my minor concern. The online reservation (on ua.com) has the new seats, but when I flip through each individual flight, it has a $39 charge posted for the seats. I do not see any change to the ticket cost on the receipt nor do I see any additional charges to my CC.

Can someone please ease my concerns and tell me for certain that I am not being charged for something that I should be getting for free as a CO plat elite?

Thanks!

Same here. See posts 63 and 65 above. I'm not too worried as they don't have my CC#. Flight was booked through cruise company as part of a package.