CO Ticketing Process
Sep 25, 2010, 12:07 pm
#1
Original Poster
Join Date: Jan 2005
Location: Los Angeles, California
Programs: UA 1K / US DMS / DL PM
Posts: 36
CO Ticketing Process
The CO ticketing process is very annoying. Last night I booked a reservation online at continental.com. I thought everything was good to go. Luckily, I checked the reservation, and it said on hold. I called CO to have it ticketed. The reservationist says wait 5 to 10 minutes, and it will be ticketed. If I would not have checked, then the reservation would have expired in 1 day.
Other airlines such as UA / US / DL have instant ticketing. I hope when the reservation systems are combined that this practice of "wait-and-see" does not get adopted. This is extremely irritating. So, is CO checking each and every reservation manually to decide if they want to ticket the reservation or not? Can they say no to the ticketing, for example if you got a very good fare?
Thanks for your help.
Other airlines such as UA / US / DL have instant ticketing. I hope when the reservation systems are combined that this practice of "wait-and-see" does not get adopted. This is extremely irritating. So, is CO checking each and every reservation manually to decide if they want to ticket the reservation or not? Can they say no to the ticketing, for example if you got a very good fare?
Thanks for your help.
Sep 25, 2010, 2:13 pm
#2
Join Date: Nov 2008
Location: SAT / MAA / BOM
Programs: CO Plat; UA 1K; EK Gold
Posts: 5,110
This is a known issue with CO. Hopefully they will work on it in a positive way.
Sep 25, 2010, 5:42 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
Part of the privilege of being allowed to buy a ticket on CO is that you have to babysit it.
Sep 26, 2010, 7:38 am
#4
Join Date: Jun 2007
Location: SRQ-NYC-DCA
Programs: OnePass Infinite CO MM, PC Charter Lifer SkyMiles GM, MileagePlus
Posts: 1,826
