Bug in the current CO.COm website >Seat Reservation system
Aug 31, 2010 | 7:57 pm
#1
Original Poster
Join Date: Aug 2009
Location: NYC
Programs: UA GS/1K x6yrs, Ex-AAExecPlat, Delta 360, Mariott Plat, Hyatt Diamond, AMEX Centurion, Avis First
Posts: 165
Bug in the current CO.COm website >Seat Reservation system
I didn't notice another thread on this so I'm posting
Recently, I rarely get the seat I "select" when the reservation processes to completion
Making a reservation on the CO.com website
Purchase an M fare "Platinum upgrade"
Seat Selector
Upgrade
select an "available seat" in F
pay
get confirmation but recently its always been another seat in F (not the one I've selected"
I then have to go in to "View/Change Seat" and reselect my originally requested seat
CO - what's up with this?
Recently, I rarely get the seat I "select" when the reservation processes to completion
Making a reservation on the CO.com website
Purchase an M fare "Platinum upgrade"
Seat Selector
Upgrade
select an "available seat" in F
pay
get confirmation but recently its always been another seat in F (not the one I've selected"
I then have to go in to "View/Change Seat" and reselect my originally requested seat
CO - what's up with this?
Aug 31, 2010 | 8:00 pm
#2
Suspended
Join Date: Sep 2009
Posts: 807
I didn't notice another thread on this so I'm posting
Recently, I rarely get the seat I "select" when the reservation processes to completion
Making a reservation on the CO.com website
Purchase an M fare "Platinum upgrade"
Seat Selector
Upgrade
select an "available seat" in F
pay
get confirmation but recently its always been another seat in F (not the one I've selected"
I then have to go in to "View/Change Seat" and reselect my originally requested seat
CO - what's up with this?
Recently, I rarely get the seat I "select" when the reservation processes to completion
Making a reservation on the CO.com website
Purchase an M fare "Platinum upgrade"
Seat Selector
Upgrade
select an "available seat" in F
pay
get confirmation but recently its always been another seat in F (not the one I've selected"
I then have to go in to "View/Change Seat" and reselect my originally requested seat
CO - what's up with this?
Sep 1, 2010 | 9:29 am
#3
Join Date: Apr 2010
Programs: CO Plat
Posts: 51
We have had this happen as well on both B/M fares and econ fares. We (Mr. Travel_addict and I) select our seats then it assigns us completely different seats. Must be some kind of weird glitch. Thank goodness for the workaround but it is a little annoying.
Sep 1, 2010 | 9:42 am
#4
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
If I had to guess the issue is that they are assigning you a seat that is in F even though your ticket is still in Y until it is issued and upgraded. So when it is issued it actually just uses the normal algorithm for assigning the seat rather than what you chose. Does seem like something that should be pretty easy to address.
Sep 1, 2010 | 6:13 pm
#5
Original Poster
Join Date: Aug 2009
Location: NYC
Programs: UA GS/1K x6yrs, Ex-AAExecPlat, Delta 360, Mariott Plat, Hyatt Diamond, AMEX Centurion, Avis First
Posts: 165
If I had to guess the issue is that they are assigning you a seat that is in F even though your ticket is still in Y until it is issued and upgraded. So when it is issued it actually just uses the normal algorithm for assigning the seat rather than what you chose. Does seem like something that should be pretty easy to address.