FlyerTalk Forums - Discounted Drinks?

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I have offered a beverage in place of an Error. I was flying in from Europe the other day and a Gentleman's TV froze and couldn't be re-booted. He was very nice about it and I offered him the two open seat's we had left and he politely declined. So when he ordered two beer's I offered him them comped as a friendly gesture and he was as Jolly as can be. Another issue I have seen is in Europe unlike American airline's they still mostly use cash. So to many European's the credit only is funny and I had a sweet SWEET couple with a friend shocked (but funny shocked) because they never heard of it before. *sigh* I love flying to Europe....

Quote:

Originally Posted by pptp (Post 14554319)

The FA could have done this but we also have the ability to comp drinks on the machine. As long as we don't get carried away, the company understands the value of this and won't bust our chops.

That's good to hear!

Quote:

Originally Posted by COEWRFA (Post 14554950)

Another issue I have seen is in Europe unlike American airline's they still mostly use cash. So to many European's the credit only is funny and I had a sweet SWEET couple with a friend shocked (but funny shocked) because they never heard of it before. *sigh* I love flying to Europe....

Totally OT of this thread, but I was on UA last weekend and an older "gentleman" was in the stink shield seat. After having his bag checked because it wouldn't fit overhead, he asked "So what's for lunch today?" The FA politely explained the BOB food choices, but he was highly annoyed that there wasn't a free lunch. The FA said that they haven't had free food since about 9/11, but he was welcome to buy a meal with a credit card. The guy went into a tizzy about how he doesn't "own one of those things because they're the downfall of society" among other things. My wife & I couldn't help but laugh... what a way to start a day!

thanks for the info about the reduced price drinks! i never knew! i'll be using that for sure on my upcoming flight to europe:p

Quote:

Originally Posted by channa (Post 14554593)

CO is empowering employees to use discretion? Is this something new? ;)

They can handle it. They are the MOST professional men and women in the industry.

Just a quick follow-up on my previous post: I did not receive any receipts from the flight attendant or DirectTV swiper. The FA did verbally mention the $2 reduction with my card. Also, there were no separate credit lines on my card statement. It would appear this is a completly erroneous mischarge.