Booking Error-Need Help
Jul 12, 2010 | 7:50 am
#1
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Booking Error-Need Help
Booked FLL-EWR for Wednesday evening, but meant to do it for Tuesday evening. Didn't even realize it until I got my TripAlert and realized my mistake. Called up the Elite Desk and the woman wanted upwards of $400 to change it even with 80+ seats open some FLL-EWR flights on Tuesday. Any suggestions?
Jul 12, 2010 | 8:09 am
#2
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Join Date: Apr 2001
Location: PSM
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If there is a flight on Tuesday inside the 24-hour window from your departure time on Wednesday you can SDC to it. If not, you are probably screwed. Booking a restricted ticket limits your flexibility in exchange for the lower price.
Jul 12, 2010 | 10:46 am
#3
Join Date: Nov 2009
Location: Houston, TX
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Hopefully he is on the 5:30 and can SDC to the 8:09 the night before.
Reference: http://www.flyertalk.com/forum/conti...s-earlier.html
Jul 12, 2010 | 11:27 am
#4
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I am booked on the 5:30 PM. I would prefer not to get into EWR at 11:30 at night but it may be my only option. Perhaps a kind agent will help me out and get me on the 5:30 tomorrow as a SDC. (If it is delayed a minute, then, technically, it is within 24 hours of my scheduled departure)
Jul 12, 2010 | 11:53 am
#5
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I am booked on the 5:30 PM. I would prefer not to get into EWR at 11:30 at night but it may be my only option. Perhaps a kind agent will help me out and get me on the 5:30 tomorrow as a SDC. (If it is delayed a minute, then, technically, it is within 24 hours of my scheduled departure)
Jul 13, 2010 | 9:53 pm
#6
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Managed to get an agent at the elite desk to put me on today's afternoon flight FLL-EWR. (not within 24 hour window) She did it for $25 after I explained the situation and even cleared me into first class! This is why I love CO^
Jul 13, 2010 | 10:56 pm
#7
Join Date: May 2006
Posts: 7,541
Good for the OP but what the agent did was technically illegal and I'm sure she did not clear you into FC, the System probably did that since it was inside the 24 hour window for the flight.
Jul 14, 2010 | 12:59 pm
#8
Join Date: Nov 2009
Location: Houston, TX
Posts: 1,787
As mentioned, she technically broke the rules so don't submit a positive We Care for it as she'll probably get reprimanded.
Jul 14, 2010 | 1:20 pm
#9
Join Date: Jan 2006
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Maybe the agent's superiors will laud him or her based on using her discretion.
I know we feel like CO agents act like they have no flexibility, but I don't think we have the magic window to let us see what the reality is on the other side of the call.
David
Jul 14, 2010 | 2:28 pm
#10
Join Date: Nov 2009
Location: Houston, TX
Posts: 1,787
That seems pretty speculative - has anyone here actually confirmed that an agent who goes 'above and beyond' gets reprimanded?
Maybe the agent's superiors will laud him or her based on using her discretion.
I know we feel like CO agents act like they have no flexibility, but I don't think we have the magic window to let us see what the reality is on the other side of the call.
David
Maybe the agent's superiors will laud him or her based on using her discretion.
I know we feel like CO agents act like they have no flexibility, but I don't think we have the magic window to let us see what the reality is on the other side of the call.
David
Jul 14, 2010 | 3:42 pm
#11
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Let's bring this up the next time you-know-who regurgitates the line that CO agents are not able to do anything that's not strictly by the book. FWIW, I have had similar experiences, and that's why I keep flying CO.
Jul 14, 2010 | 6:52 pm
#12
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It really depends on the agent. In the situation of needing to go a day later/earlier last minute I've had agents change me for free and others say they want hundreds of dollars
Jul 14, 2010 | 9:13 pm
#13
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She did mention something about a weather waiver for Newark, but only applied for the 13th, and not the 14th, the day I was ticketed to travel. Perhaps, she worked her magic that way? And yes, I assume EUA just worked automatically since no one was standing by and many seats were open in F. I even did a random companion upgrade for a stranger at the airport 