Originally Posted by
wcalvert
Congrats ^
As mentioned, she technically broke the rules so don't submit a positive We Care for it as she'll probably get reprimanded.
That seems pretty speculative - has anyone here actually confirmed that an agent who goes 'above and beyond' gets reprimanded?
Maybe the agent's superiors will laud him or her based on using her discretion.
I know we feel like CO agents act like they have no flexibility, but I don't think we have the magic window to let us see what the reality is on the other side of the call.
David