Joys of Colgan Air - CO3206 returns to BOS
Jun 22, 2010, 11:48 am
#16
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To answer some questions...
No other routing they were willing to rebook me for that night, since CO had no more flights to Vegas I could catch. The gate agents were rebooking all the passengers even before the plane made it back to the gate and I was already booked on the morning flight of EWR-LAS. But another carrier? I got a major "no".
As for as EWR transit - I made it, no problem, on Sun even though the BOS-EWR was once again delayed on departure and the scheduled transfer time was <35 minutes. I travel light - carryon only.
$150 is combined cab, hotel, car rental additional expense.
Thanks fro the suggestion - I'll collect the receipts when I get back and fire off a 2nd message if CO doesn't respond.
No other routing they were willing to rebook me for that night, since CO had no more flights to Vegas I could catch. The gate agents were rebooking all the passengers even before the plane made it back to the gate and I was already booked on the morning flight of EWR-LAS. But another carrier? I got a major "no".
As for as EWR transit - I made it, no problem, on Sun even though the BOS-EWR was once again delayed on departure and the scheduled transfer time was <35 minutes. I travel light - carryon only.
$150 is combined cab, hotel, car rental additional expense.
Thanks fro the suggestion - I'll collect the receipts when I get back and fire off a 2nd message if CO doesn't respond.
As for the denial of other carriers, I would also file a DOT complaint. CO needs to stop this nonsense, do the right thing, and comply with *A policies.
Jun 22, 2010, 1:49 pm
#17
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You know, Smisek blamed the FAA for the safety problems at Colgan (at the house hearing), much to the chagrin of the rep from Walnut creek.
All they have to do is change the law: For any contracted services under the airline's banner, the parent airline shall be fully liable for the actions and safety failures of the contracting carrier.
At that point, the airlines can decide that they will spend a lot more money and effort supervising the regionals, OR they might decide they really need to move them back in-house to properly supervise the operation.
All they have to do is change the law: For any contracted services under the airline's banner, the parent airline shall be fully liable for the actions and safety failures of the contracting carrier.
At that point, the airlines can decide that they will spend a lot more money and effort supervising the regionals, OR they might decide they really need to move them back in-house to properly supervise the operation.
Jun 22, 2010, 4:21 pm
#18
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To answer some questions...
No other routing they were willing to rebook me for that night, since CO had no more flights to Vegas I could catch. The gate agents were rebooking all the passengers even before the plane made it back to the gate and I was already booked on the morning flight of EWR-LAS. But another carrier? I got a major "no".
As for as EWR transit - I made it, no problem, on Sun even though the BOS-EWR was once again delayed on departure and the scheduled transfer time was <35 minutes. I travel light - carryon only.
$150 is combined cab, hotel, car rental additional expense.
Thanks fro the suggestion - I'll collect the receipts when I get back and fire off a 2nd message if CO doesn't respond.
No other routing they were willing to rebook me for that night, since CO had no more flights to Vegas I could catch. The gate agents were rebooking all the passengers even before the plane made it back to the gate and I was already booked on the morning flight of EWR-LAS. But another carrier? I got a major "no".
As for as EWR transit - I made it, no problem, on Sun even though the BOS-EWR was once again delayed on departure and the scheduled transfer time was <35 minutes. I travel light - carryon only.
$150 is combined cab, hotel, car rental additional expense.
Thanks fro the suggestion - I'll collect the receipts when I get back and fire off a 2nd message if CO doesn't respond.
Jun 25, 2010, 10:02 am
#19
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Thanks for the advice - I'll give CO 2 weeks before following up.
Jun 25, 2010, 10:10 am
#20
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Plato90s, that must have been one heck of a good fare to get into CO non-elite Y and away from AA and almost certain upgrades. 
Jun 25, 2010, 10:13 am
#21
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CO and other airlines are less generous when the delay or cancellation is at your home airport, since it's assumed you could just go home for the night. It's reasonable to ask them to reimburse the extra taxi expense (if that's how you got to the airport) but I don't understand the hotel and car rental. Did you have nonrefundable reservations in LAS?
Jun 26, 2010, 5:40 pm
#22
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CO and other airlines are less generous when the delay or cancellation is at your home airport, since it's assumed you could just go home for the night. It's reasonable to ask them to reimburse the extra taxi expense (if that's how you got to the airport) but I don't understand the hotel and car rental. Did you have nonrefundable reservations in LAS?
As for the car, I had a Hertz pre-paid rental and they jack up the prices when you try to change the pickup/dropoff time so close to the actual date. The problem is the reservation is voided if you don't pick up, so I had to pay more to use the car for less time.
Jul 21, 2010, 11:00 am
#23
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Just to wrap up - CO came up with a total of $200 in travel vouchers so a satisfactory conclusion to an annoying event...