Seats on UA Codeshare--never seems to work
#1
Original Poster
Join Date: Sep 2001
Location: Arizona, USA
Posts: 2,403
Seats on UA Codeshare--never seems to work
In a few weeks, I'm flying SFO to CDG. The return flight is on United via Dulles. The ticket is with a Continental codeshare flight number. (I'm not looking forward to this for so many reasons. But there were scheduling issues involved.)
Two questions:
1. I still can't assign seats.
If I go to Continental.com, the seat map is there for the codeshare flights, but I can't assign anything.
If I use my United PNR and go to their web site, they say it's a codeshare flight, and I need to contact the operating airline. (Uhhh, United IS the operating airline.)
2. Upgrade
I'm in revenue business class. I called Continental to ask about using a Star Alliance upgrade. I know that Star upgrade seats are capacity controlled. I did NOT know that they only apply to seats purchased in specific fare classes. Bummer. I thought, "If I have to fly United, I might as well fly in the best they have to offer."
Two questions:
1. I still can't assign seats.
If I go to Continental.com, the seat map is there for the codeshare flights, but I can't assign anything.
If I use my United PNR and go to their web site, they say it's a codeshare flight, and I need to contact the operating airline. (Uhhh, United IS the operating airline.)
2. Upgrade
I'm in revenue business class. I called Continental to ask about using a Star Alliance upgrade. I know that Star upgrade seats are capacity controlled. I did NOT know that they only apply to seats purchased in specific fare classes. Bummer. I thought, "If I have to fly United, I might as well fly in the best they have to offer."
#2
Join Date: Apr 2000
Location: Hudson, OH
Programs: UA-MM; Hilton Lifetime Diamond, Marriott Gold
Posts: 1,350
Calls to United were in no help in getting their PNR; had to get it through CO. Strange.
#3
Join Date: Nov 2008
Location: SAT / MAA / BOM
Programs: CO Plat; UA 1K; EK Gold
Posts: 5,110
In a few weeks, I'm flying SFO to CDG. The return flight is on United via Dulles. The ticket is with a Continental codeshare flight number. (I'm not looking forward to this for so many reasons. But there were scheduling issues involved.)
Two questions:
1. I still can't assign seats.
If I go to Continental.com, the seat map is there for the codeshare flights, but I can't assign anything.
If I use my United PNR and go to their web site, they say it's a codeshare flight, and I need to contact the operating airline. (Uhhh, United IS the operating airline.)
2. Upgrade
I'm in revenue business class. I called Continental to ask about using a Star Alliance upgrade. I know that Star upgrade seats are capacity controlled. I did NOT know that they only apply to seats purchased in specific fare classes. Bummer. I thought, "If I have to fly United, I might as well fly in the best they have to offer."
Two questions:
1. I still can't assign seats.
If I go to Continental.com, the seat map is there for the codeshare flights, but I can't assign anything.
If I use my United PNR and go to their web site, they say it's a codeshare flight, and I need to contact the operating airline. (Uhhh, United IS the operating airline.)
2. Upgrade
I'm in revenue business class. I called Continental to ask about using a Star Alliance upgrade. I know that Star upgrade seats are capacity controlled. I did NOT know that they only apply to seats purchased in specific fare classes. Bummer. I thought, "If I have to fly United, I might as well fly in the best they have to offer."
If the first agent you call does not seem to know how, then call again.
2. Yes, Star Alliance upgrades are for specific (usually highest fare) fare-buckets only. This is clearly written everywhere you read about those upgrades. Sorry you could not qualify for one.
You can still "buy-up" to the high fare bucket (this is true, especially if you purchased the ticket through CO), and then ask for the upgrade to be applied. However, if the upgrade is not available, you would lose the money you spent on buying-up to the higher fare class.
The airline that does the ticketing will have the knowledge of all the PNR's associated with the ticket. If you got the ticket through CO, then, yes, they will know the PNR's for the other airlines on the ticket.
#4
Join Date: Aug 2009
Programs: UA, HH & Marriott
Posts: 357
Yeah, I agree. You'll need the operating carrier's PNR (UA's) so once you have that, you SHOULD be able to select seats on the operating airlines' website.
#5
Original Poster
Join Date: Sep 2001
Location: Arizona, USA
Posts: 2,403
Yeah, it never worked online. But I called United, and it was no problem.
The agent actually spoke perfect English and was very nice about it (I wasn't expecting that!)
The Star upgrade issue turns out to be more convoluted:
I had paid for an eligible fare, but it was a Continental codeshare flight number. They had figured out a way to cancel and reissue the ticket with a United flight number, but then still found that there were no seats available in first.
I tried pretty hard to search through FT and the web sites, but this one was a stumper.
The agent actually spoke perfect English and was very nice about it (I wasn't expecting that!)
The Star upgrade issue turns out to be more convoluted:
I had paid for an eligible fare, but it was a Continental codeshare flight number. They had figured out a way to cancel and reissue the ticket with a United flight number, but then still found that there were no seats available in first.
I tried pretty hard to search through FT and the web sites, but this one was a stumper.
#6
Join Date: Feb 2003
Location: Naples, Fl.
Posts: 582
I followed the above and didn't have any problems on domestic flights. I entered the united PNR that CO gave me at the "my itineraries" pull down without logging in and seats were available.
Now if we could just get E+ it would be great.
Now if we could just get E+ it would be great.
#7
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,442
I figure they will get it figured out by the summer, I hope!
#8
Suspended
Join Date: Jun 2005
Programs: Continental Gold Elite, United Premier Executive
Posts: 6,766
As I understand it, fixes for the UA codeshare seating issues are in the works with the next major update to continental.com (and it will also allow CO Elites to access Economy Plus when reciprocity takes effect).