"Change flights" online - problems, problems . . .
Oct 22, 2009 | 7:43 pm
#1
Original Poster
Join Date: Jul 2008
Location: San Antonio TX
Programs: CO Plat, US Air Silver, SPG Gold
Posts: 79
"Change flights" online - problems, problems . . .
Just tried to change a domestic flight online, but CO website seems to be messed up again.
Offers me only connections with two stops instead of a much more direct one stop option.
Or I get the message "system could not find any flights" despite the fact that they exist when I put in a new reservation.
When will they finally fix that problem?
Offers me only connections with two stops instead of a much more direct one stop option.
Or I get the message "system could not find any flights" despite the fact that they exist when I put in a new reservation.
When will they finally fix that problem?
Last edited by MBM3; Oct 22, 2009 at 9:25 pm Reason: language
Oct 22, 2009 | 7:47 pm
#2
Join Date: Dec 2006
Posts: 226
It's possible that their systems are a little confused at the moment due to the pending SkyTeam to Star Alliance change (which one has to admit is a rather large IT project).
Have you tried called the online support desk?
Have you tried called the online support desk?
Oct 22, 2009 | 9:48 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
I suppose that's technically possible, but given that this functionality has never quite worked right in years, I can see why the OP is frustrated.
Oct 22, 2009 | 10:05 pm
#4
Suspended
Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
Yes. When I want to change a flight on CO.COM, it invariably lists far fewer options in the relevant fare class than are available when I perform a dummy new booking. I had to submit to an EWR routing on a LIM itin that I changed when a number of IAH options showed for new bookings in the corresponding fare class.
At least it's sometimes possible, though.
I tried to change a ticket today on the Deltified NWA.COM and was not offered any of the available redeye options for the preceding night, high fare class or no.
In the end, I was compelled to buy outright a complete new ticket which was within $4 of the price of a change. My organization can use the residual value of the previous ticket for a future, lower-value booking, but it's ridiculous to see how limited the functionality is.
At least it's sometimes possible, though.
I tried to change a ticket today on the Deltified NWA.COM and was not offered any of the available redeye options for the preceding night, high fare class or no.
In the end, I was compelled to buy outright a complete new ticket which was within $4 of the price of a change. My organization can use the residual value of the previous ticket for a future, lower-value booking, but it's ridiculous to see how limited the functionality is.