CO missing miles form
Oct 14, 2009 | 9:55 am
#16
Join Date: Feb 2004
Location: Central Florida
Programs: MR PL, Hyatt GP Diamond, HH Gold, UA Silver, WN A-LIst, National EE
Posts: 881
My above mentioned flight that disappeared was also from 9/30. It has re-appeared, but my flights from 10/6 - apparently, like others have reported - still have not posted.
Oct 14, 2009 | 10:46 am
#17
Join Date: Dec 2006
Location: IND
Posts: 2,046
That's true. I was stupid. But what if it was a paperless boarding pass, through iPhone or blackberry? which is not my case, though. Just curious.
Oct 14, 2009 | 11:24 am
#18
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
Posts: 2,698
I sent in a Missing Mileage Request with boarding passes for a couple of AMTRAK trips NYC-BOS about 3 weeks ago and they haven't posted yet. Should I give it more time or give them a call?
Oct 14, 2009 | 12:07 pm
#19
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Right now those are only working for CO flights crediting to CO so it shouldn't be a problem to get the credit. In the future, who knows.
Oct 14, 2009 | 12:12 pm
#20
Join Date: Mar 2008
Location: NYC
Programs: CO - Platinum
Posts: 23
missing mile credit
I had a return flight get credited, but not the outgoing (both CO flights). The online mileage credit form was not accepting the ticket number I had.
Called Elite desk, they transferred me to Onepass service desk, and the person who answered said I'd get credit in 24-48 hours.
Called Elite desk, they transferred me to Onepass service desk, and the person who answered said I'd get credit in 24-48 hours.
Oct 14, 2009 | 3:03 pm
#21
Join Date: Mar 2009
Posts: 9
How about this? My most recent account activity is listed with the following entry:
09/28/2009 Elite Status Twice as Fast Mileage: 0
Is that what everyone else is seeing?
09/28/2009 Elite Status Twice as Fast Mileage: 0
Is that what everyone else is seeing?
Oct 14, 2009 | 10:24 pm
#22
Join Date: May 2005
Location: Houston (IAH,HOU) / Kāʻanapali (JHM,OGG)
Programs: UA
Posts: 972
I am missing milage on a sunday flight, however the monday flight the next day posted.
Oct 15, 2009 | 6:40 am
#23
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
That is normal as that entry earns no RDMs, the value shown in that column. If you click in to view the details of your account you'll see that there are EQMs on that line.
Oct 15, 2009 | 8:45 am
#24
Join Date: Dec 2007
Location: Houston
Programs: CO-Gold
Posts: 127
My miles for the return SJC-IAH on 10/12 posted to my account, but the miles from the outbound IAH-SJC on 10/6 still had not, so I called the Elite Line. They transferred me to the OnePass Customer Service dept. Was told that the wait for an agent was 15-20 minutes, but an agent was on the line in 3 minutes (yay!)
She said that they had lots of problems with miles on the 6th, but she could put them in manually. Gave her the information she asked for and she said they would post at midnight. I'll check tomorrow and see.
She said that they had lots of problems with miles on the 6th, but she could put them in manually. Gave her the information she asked for and she said they would post at midnight. I'll check tomorrow and see.
Oct 15, 2009 | 2:25 pm
#25
Join Date: Mar 2009
Location: Lot et Garonne, France
Programs: Hertz Gold, BAEC, FR Top Tier
Posts: 239
My miles for the return SJC-IAH on 10/12 posted to my account, but the miles from the outbound IAH-SJC on 10/6 still had not, so I called the Elite Line. They transferred me to the OnePass Customer Service dept. Was told that the wait for an agent was 15-20 minutes, but an agent was on the line in 3 minutes (yay!)
She said that they had lots of problems with miles on the 6th, but she could put them in manually. Gave her the information she asked for and she said they would post at midnight. I'll check tomorrow and see.
She said that they had lots of problems with miles on the 6th, but she could put them in manually. Gave her the information she asked for and she said they would post at midnight. I'll check tomorrow and see.
I filled in the missing miles form late night 10/10 (impatient, as looking to book reward), and the miles were there following morning.
BTW, e-tkt # has to be entered in full, with leading zeros, even though the tab does not seem to accept all digits, oherwise you may get error message, as I did first time.
Hope all goes well for you.
Last edited by GIGFY; Oct 15, 2009 at 2:26 pm Reason: Typo
Oct 16, 2009 | 9:14 am
#26
Join Date: Dec 2007
Location: Houston
Programs: CO-Gold
Posts: 127
My missing miles posted later that same day (after I called the Elite line). So if anyone is missing miles from last week, I suggest you call. They know there was/is a problem, and it seems to get resolved without drama.
Oct 16, 2009 | 12:33 pm
#27
Join Date: Dec 2002
Location: BMG
Programs: UA Gold 1MM, HH Gold, Hyatt Explorist, IHG Plat, Bonvoy Gold
Posts: 229
Just a follow-up to my earlier post... I e-mailed the OPSC on Monday of this week about the missing flights from 9/30, and they were restored on Wednesday.