Hello all! I'm Wyatt. I saw some links about the AZ YYZ/LCA fiasco on Metafilter and thought I'd come on over. Looks like a great thing you've got here.

I work at the help desk for Orbitz/Cheaptickets and fly whenever the gods of time and money allow, which isn't much at all.

I looked for but didn't notice any introduction threads (except in GLBT), so I'm sorry if this should go somewhere else.

Greetings to you, Wyatt Riot!

I'm sure you will find lots of good information here - and friends... CommunityBuzz is about gatherings and stuff, flyertalk terminus for this is a "Do".

Take care,
ralfkrippner, co-moderator

Welcome, Wyatt!

Hang around here long enough and you'll be travelin' more.

(I will refrain from bombarding you with, "Where are my tickets?!" and a handful of other questions. )

"Where are my tickets?" I wouldn't know (for that you'd need to talk to UPS), but I'd be more than happy to answer any other questions. Granted, I can't reveal any "trade secrets" (not that I know any!) or speak for the company but I can probably explain why Orbitz/Cheaptickets do what they do.

Just to give you all a little background, I can at least explain what I do:

My main job is at the Orbitz help desk, where I try to fix ticketing issues (because of airline interline agreements, duplicate names, fare errors, and so on), troubleshoot last-minute ticketing/denied boarding issues, solve nasty schedule changes, process exchanges (which is fun!), print tickets (only occasionally), and answer questions for customer service agents, among a thousand other things. I do some of these for Cheap Tickets as well, but usually only when they're really busy. (We're in different centers.) For a while I did after-purchase customer service for the hotel and package departments on the side, but I didn't like that so much.

Hey Wyatt, Welcome to FT!

This is a really friendly place most of the time, although when there is a good deal in the water... hahahaha

Anyway, I was wondering if you could give some insight into the paper ticketing process. On this recent LCA deal, I placed an order through Orbitz pretty early, but it was not ticketed, as such I am of SOL. Its not really a big deal, since I had gotten Cyprus mixed up with Crete in my head. But, I was just wondering is this a fairly automatic process or does it require human input?

Wyatt,

Thanks for the introduction... WELCOME to the Flyertalk family.

William

Wyatt,

What a GREAT Flyertalk handle! I think you're going to fit right in to the Community. ::Extending hand:: A hearty welcome to FT! Consider posting to the Who We All Are thread if you like. :-:

essxjay
FT Community moderator

Welcome Wyatt!

You won't get the same kind of warm welcome you'd get if you worked at united.com.