Hi,
I'm interested in hearing from people who have first-hand experience of the differences in service one gets according to how much business you give an airline (ie. Platinum vs. regular travel) ... I'm looking at the increasing differentiation--where companies are focusing more and more on giving service based on what a customer is actually worth.

--Anybody found themselves downgraded one year and noticed a big change in marketing/service/response time when you call?
--Concrete evidence that the lowest-tier (ie. transient travelers) increasingly don't matter or get much attention?
--Evidence of airlines having more data on you--used for good or ill results?

I'm not interested in general horror stories so much as evidence that there's a growing gap between customers--and growing differentiation by companies in how they handle them.

Email response is fine and my deadline is Friday. Thanks. Diane Brady
[email protected]