May 22, 2013, 8:47 pm
Last edit by: aeneas3
- Retention offers, generally speaking, are offers made by a card issuer when they believe you might close your card account.
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Citi retention offer reports [2009-2013]
Mar 28, 2013, 7:12 pm
#1741
Join Date: Aug 2005
Programs: AA LTP, UA, DL, HH, Marriott/SPG
Posts: 585
I had opened a second TYPremier account last year during the 50K promo, and a few weeks ago, when the annual fee posted, they offered me something like 2,500 TYP after $3K spend. I didn't think it was worth it, especially since it has no annual fee.
Yesterday, I called about my Citi AA card, which I've had for many years, to see if there were any promos. This account almost never has any promos. With the fee coming up soon, I asked if there were any waivers or promos. The agent offered me $95 statement credit after $1K spend in 90 days. I accepted it.
Mar 28, 2013, 8:02 pm
#1742
Join Date: May 2012
Location: SEA/BLI
Posts: 29
A couple of weeks ago I made two separate calls about my Citi AA Visa Platinum and AA AmEx. I was offered an $85 statement credit for each card, plus 750 bonus miles for each statement cycle in which I spend at least $750 for the next 16 months. My SO has the same cards and was offered the same retention bonus. Neither of us had done a lot of spending on these since meeting the minimums.
Apr 10, 2013, 9:07 am
#1744
Join Date: May 2011
Posts: 183
AA Visa
Got offered nothing to cancel. She said I should call when the fee posts instead. She even asked if I got the card just for the miles 
Anyway will try a bit later but I really like the card for the 10% rebate.
Anyway will try a bit later but I really like the card for the 10% rebate.
Apr 10, 2013, 12:59 pm
#1745
Join Date: May 2012
Location: NYC
Programs: AA, UA, SPG
Posts: 105
Called on the AA Amex, two months before fee, offered standard fee credit + 16 months of 1K bonus for 1K spend. Happy to continue my relationship 
Spend in the prior year was roughly 2x what was required for bonus.
Spend in the prior year was roughly 2x what was required for bonus.
Apr 10, 2013, 6:58 pm
#1746
Join Date: Dec 2010
Location: BOS/BTV
Programs: Delta Plat, former AA EXP, AS Gold, SPG Gold, IHG Plat.
Posts: 659
Called to cancel Citi AA Plat today, as I have not been using it. Offered $95 credit after 5 transactions within 90 days, and decided to keep the card.
Incidentally, I was hit by unauthorized usage last month (maybe repercussion of a data breech a little while back) and changed account numbers. This was worrisome, but Citi's fraud prevention seemed to catch the problem pretty quickly based on spending patterns.
I'm wondering now whether there may be some kind of special Citi AA points offer when the AA/US merger goes through 3d quarter, and whether it would be better to have a current account, or not, so as to take advantage of what might come along??
Incidentally, I was hit by unauthorized usage last month (maybe repercussion of a data breech a little while back) and changed account numbers. This was worrisome, but Citi's fraud prevention seemed to catch the problem pretty quickly based on spending patterns.
I'm wondering now whether there may be some kind of special Citi AA points offer when the AA/US merger goes through 3d quarter, and whether it would be better to have a current account, or not, so as to take advantage of what might come along??
Apr 10, 2013, 10:53 pm
#1747
Join Date: Feb 2012
Posts: 50
Card has been dormant for 7 months. (CitiBusiness AAdvantage) Total throughput maybe double min for bonus.
Was offered $75 statement credit (w/in 1-2 billing cycles) + 750 bonus pts with $750 spend per month for next 16(!) months.
Was offered $75 statement credit (w/in 1-2 billing cycles) + 750 bonus pts with $750 spend per month for next 16(!) months.
Apr 15, 2013, 8:03 pm
#1748
Join Date: Jul 2012
Location: KSTP KSPG
Programs: AOPA
Posts: 974
Had the AA Visa personal for 10 months. 5k spending total. Got offered $85 statement credit and 750 miles/ month For 16 months for $750 spending/month
Thank you premier got $125 stmt credit, with $4,500 spending in 3 month
Thank you premier got $125 stmt credit, with $4,500 spending in 3 month
Apr 17, 2013, 2:13 pm
#1749
Join Date: Aug 2009
Location: NJ, USA
Programs: SPG Gold, OnePass Gold, OneWorld
Posts: 168
Citi TYP Premier
Got similar offers, thanks everyone for giving me the heads up.
-10K TYP for $3K in purchases in 6 months
-5K TYP for $1K in purchases
-2TYPs/$ for 3 months
I took the 10K offer.
My reasoning was I'm gonna essentially get 2TYP/$ with flight points in making 3K in purchases and I get about 100 bucks back with 10K points.
Got similar offers, thanks everyone for giving me the heads up.
-10K TYP for $3K in purchases in 6 months
-5K TYP for $1K in purchases
-2TYPs/$ for 3 months
I took the 10K offer.
My reasoning was I'm gonna essentially get 2TYP/$ with flight points in making 3K in purchases and I get about 100 bucks back with 10K points.
Apr 18, 2013, 9:09 am
#1750
Join Date: Jan 2010
Posts: 74
These were the only 2 deals they could offer at this time, so I'm going to call back again in a few weeks to see if they have changed. Last month I was able to get a statement credit of $125 on my other Premier card with no minimum spend, plus 16 months of 500 extra bonus Thank You points for each month that I spend at least $500 (up to 8,000 points total). I'd prefer to have something like that, to completely offset the annual fee, than 10k in TYP. So I'm going to hold out a little longer.
Apr 19, 2013, 1:42 pm
#1751
Join Date: Nov 2010
Programs: AA UA CO DL WN
Posts: 1
Fee waiver offered, no additional incentive
Called retention line for AA MC and AX - was offered $95 statement credit only, and did not accept.
I may renew depending on the welcome back offer.
I may renew depending on the welcome back offer.
Apr 19, 2013, 8:21 pm
#1752
Join Date: Jan 2013
Location: LAX, SNA
Posts: 359
I called the retention number and was offered $125 statement credit after spending $4500 in 3 months. I did about 10k spending over the course of the year. I took the offer. The CR rep was very chatty and went on and on about the benefts of the TY Premier card.
Apr 19, 2013, 9:52 pm
#1753
Join Date: Jul 2012
Location: FL
Programs: AA, US, WN, Marriot, Hilton
Posts: 102
Apr 19, 2013, 10:29 pm
#1754
Join Date: Dec 2010
Location: DEN
Programs: UA Plat
Posts: 754
Just called to cancel my AA citicard. We have been spending about $500 each month in order to earn 500 bonus miles on each statement. I said I wanted to cancel because the annual fee was coming due next month. I accepted their retention offer of $95 statement credit if I made 5 purchases (no minimum amount) during the next month.
I figured that the offer was a no-cost method to keep my miles alive for another year.....
I figured that the offer was a no-cost method to keep my miles alive for another year.....
Apr 21, 2013, 12:28 pm
#1755
Join Date: May 2012
Location: NYC
Programs: AA, UA, SPG
Posts: 105
Out of curiously, has anyone received any retention offer or spending challenge on the no-fee hilton cards? I know the odds are slim to none, but I will likely be calling about cancelling soon and wanted to see.
Please feel free to point me to another thread or better search query if its already been discussed!
Please feel free to point me to another thread or better search query if its already been discussed!