Can't Combine Thank You Accounts
Apr 29, 2021, 10:24 pm
#1
Original Poster
Join Date: Jul 2000
Posts: 3,746
Can't Combine Thank You Accounts
I have two Thank You accounts - one for the Double Cash Card, one for the Premier card. I want to combine the accounts, but when I go to the combine accounts dialog in either account the other account does not show up.
First a rep told me it was because there was a space in my last name in one account but not in the other. I changed the names to precisely match, and now a rep told me the accounts can't be combined but couldn't articulate a reason.
Can these accounts be combined? If so, how do I do it?
First a rep told me it was because there was a space in my last name in one account but not in the other. I changed the names to precisely match, and now a rep told me the accounts can't be combined but couldn't articulate a reason.
Can these accounts be combined? If so, how do I do it?
Apr 30, 2021, 4:21 am
#2
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
I have two Thank You accounts - one for the Double Cash Card, one for the Premier card. I want to combine the accounts, but when I go to the combine accounts dialog in either account the other account does not show up.
First a rep told me it was because there was a space in my last name in one account but not in the other. I changed the names to precisely match, and now a rep told me the accounts can't be combined but couldn't articulate a reason.
Can these accounts be combined? If so, how do I do it?
First a rep told me it was because there was a space in my last name in one account but not in the other. I changed the names to precisely match, and now a rep told me the accounts can't be combined but couldn't articulate a reason.
Can these accounts be combined? If so, how do I do it?
Apr 30, 2021, 7:14 am
#3
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
I just did this, Double Cash with Premier. I had to change all of the telephone numbers and email addresses to match, but one account had my middle initial and the other did not. The combination appears to have worked as expected.
Aug 18, 2021, 11:42 am
#4
Join Date: Dec 2005
Location: DFW
Programs: AA (Lifetime Gold, 1MM),UA(Premier Silver), Hilton(Diamond), Marriott (LTT), Hertz (PC)
Posts: 230
I tried to call Thank You Rewards customer service but got hung up by the system 3 times in a row without anyone picking up.