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Most Citi "Protection" benefits and Price Rewind discontinued September 22, 2019

Most Citi "Protection" benefits and Price Rewind discontinued September 22, 2019

Old Jun 23, 19, 10:54 pm
  #1  
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Most Citi "Protection" benefits and Price Rewind discontinued September 22, 2019

Anyone hear anything about this? I just went to citipricerewind.com and got the following banner. Basically, it says Citi Price Rewind will be discontinued effective September 22, 2019. If true, a significant loss of value for my Citi Prestige card.

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Old Jun 24, 19, 1:17 am
  #2  
 
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For Citi Prestige:

Effective September 22, 2019, Worldwide Car Rental Insurance, Trip Cancellation & Interruption Protection, Worldwide Travel Accident Insurance, Trip Delay Protection, Baggage Delay Protection, Lost Baggage Protection, Medical Evacuation, Citi® Price Rewind, 90 Day Return Protection, and Missed Event Ticket Protection will be discontinued and will no longer be provided for purchases made on or after that date. Coverage for purchases made before that date will continue to be available, and you may continue to file for benefits in accordance with the current benefit terms. Roadside Assistance Dispatch Service and Travel & Emergency Assistance will be discontinued and will not be available on or after September 22, 2019.
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Old Jun 24, 19, 6:17 am
  #3  
dw
 
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Wow, this is even bigger than just Price Rewind going away. I'm seeing that pop-up on my account for both my Citi cards (Prestige and AA Exec card). So this basically means I won't be using my Prestige card for airfare anymore. So much for their recent change to 5x points on airfare.
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Old Jun 24, 19, 6:46 am
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What the heck is going on with Citi. They might as well exit the premium credit card business entirely.
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Old Jun 24, 19, 7:02 am
  #5  
 
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It's worse for the free cards. The pop-up for my Dividend card said the extended warranty benefit is being discontinued. That takes away a great combination of 5% at Best Buy and two years extra warranty. The Costco card is unchanged but you give up the extra rebate.
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Old Jun 24, 19, 7:09 am
  #6  
mia
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FAQ about these changes is here:

https://www.cardbenefits.citi.com/faq.aspx
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Old Jun 24, 19, 8:09 am
  #7  
 
Join Date: May 2013
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The relevant questions for me:

- Till when can we downgrade Prestige and get AF back?

- Does downgrading still keep benefits like Extended warranty?
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Old Jun 24, 19, 8:29 am
  #8  
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I shall be moving all my spend to chase
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Old Jun 24, 19, 8:46 am
  #9  
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Similar message for Citi Advantage Platinum Select:

Effective September 22, 2019, Worldwide Car Rental Insurance, Trip Cancellation & Interruption Protection, Worldwide Travel Accident Insurance, Trip Delay Protection, Baggage Delay Protection, Lost Baggage Protection, Citi® Price Rewind, and 90 Day Return Protection will be discontinued and will no longer be provided for purchases made on or after that date
No mention of the extended warranty, thankfully.
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Old Jun 24, 19, 8:51 am
  #10  
 
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Not quite as much damage to the Citi Costco Anywhere Visa (likely due to contractual restrictions with Costco) but the price rewind cut still hurts:

Effective September 22, 2019, Trip Cancellation & Interruption Protection and Citi® Price Rewind will be discontinued and will no longer be provided for purchases made on or after that date. Coverage for purchases made before that date will continue to be available, and you may continue to file for benefits in accordance with the current benefit terms.
Much more damage on the Citi Double Cash:

Effective September 22, 2019, Worldwide Car Rental Insurance, Trip Cancellation & Interruption Protection, Worldwide Travel Accident Insurance, Citi® Price Rewind, 90 Day Return Protection, Damage & Theft Purchase Protection, and Extended Warranty will be discontinued and will no longer be provided for purchases made on or after that date. Coverage for purchases made before that date will continue to be available, and you may continue to file for benefits in accordance with the current benefit terms.
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Old Jun 24, 19, 8:56 am
  #11  
 
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Originally Posted by flyershmlyer View Post
The relevant questions for me:

- Till when can we downgrade Prestige and get AF back?

- Does downgrading still keep benefits like Extended warranty?
According to the FAQ, a pro-rated refund of the AF is available through 1/1/20.
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Last edited by sonetsst; Jun 24, 19 at 8:57 am Reason: Grammar
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Old Jun 24, 19, 9:02 am
  #12  
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Originally Posted by howtofreetravel View Post
I shall be moving all my spend to chase
Citi is probably hoping Chase follows them in cutting card benefits. But unless and until the other card issuers follow Citi, I too would suggest considering moving spend to other cards/card-issuers.

I still have a substantial chunk of TYP flight points left to match the card point earnings, so I can’t entirely eliminate use of the Citi credit cards.
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Old Jun 24, 19, 9:11 am
  #13  
 
Join Date: May 2015
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They're essentially cutting every travel benefit...on a travel card????

WOW.

I was already on the line with Prestige with the price increase + 4th night nerf, but now there's zero reason to keep it. Trip protection + bag protection is why I used Prestige above any airline branded card.

I have no idea what card to switch to?

And now I need to spend all my point.
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Old Jun 24, 19, 9:26 am
  #14  
dw
 
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Originally Posted by GUWonder View Post
Citi is probably hoping Chase follows them in cutting card benefits. But unless and until the other card issuers follow Citi, I too would suggest considering moving spend to other cards/card-issuers.
What's interesting is that when the Apple Card was announced (which, as we know, will also be running on Mastercard's network), it seemed unprecedented that there was no mention of it including any insurance or other protection benefits for purchases. Suddenly just a few months later, that's not that different from most of the Citi no AF cards.

Also of note... I received a notice recently that as of October 1, 2019, Travel Accident Insurance is also being removed from my BofA Cash Rewards Mastercard.

I have to wonder whether this is a Mastercard thing or an Issuer thing?
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Old Jun 24, 19, 9:45 am
  #15  
 
Join Date: Jan 2003
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Citi stripping card benefits as of 9/22/19

Logged into the Citi Card Benefits website today and got the following pop-up message on my Prestige account:

The following is a summary of changes that are being made to your card benefits.

Effective September 22, 2019, Worldwide Car Rental Insurance, Trip Cancellation & Interruption Protection, Worldwide Travel Accident Insurance, Trip Delay Protection, Baggage Delay Protection, Lost Baggage Protection, Medical Evacuation, Citi® Price Rewind, 90 Day Return Protection, and Missed Event Ticket Protection will be discontinued and will no longer be provided for purchases made on or after that date. Coverage for purchases made before that date will continue to be available, and you may continue to file for benefits in accordance with the current benefit terms. Roadside Assistance Dispatch Service and Travel & Emergency Assistance will be discontinued and will not be available on or after September 22, 2019.

We are making these changes so that we can continue providing the key benefits that our customers use and value most at no additional cost. This change requires no action on your part. See FAQs under Card Benefits for answers to Frequently Asked Questions regarding these changes.
The same benefits (to the extent they existed) appear to be going away on all my Citi cards.

Wow.
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