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Originally Posted by mia
(Post 30608723)
Does your card's coverage include this exclusion?
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The Wikipost of this thread contains links to the benefits booklets for most cards.
https://www.flyertalk.com/forum/citi...15-2016-a.html Prestige has been updated since 2016, see here: https://www.cardbenefits.citi.com/~/...R20_FINAL.ashx |
Thanks very much. Looks like I'll be okay with my claim, but we'll see.
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Originally Posted by joe_miami
(Post 30606882)
I thought there was a master thread for Citi extended-warranty questions but I couldn't find it with a search. I bought AirPods on a Citi card (which I still have) back in early 2017. The AirPods are now failing — they won't hold a charge for more than about an hour — and the one-year Apple warranty has expired. Apple is quoting $69/each to replace them, which is only about $20 less than the price for a new pair plus a new charging case.
My understanding is the AirPods should be covered under Citi's extended warranty for about another year. Has anyone filed a similar claim with Citi? I can't find any exemptions that would apply to failing batteries, but it's possible I missed something. I have the repair estimate and a case number from Apple. Thanks. |
Bump... Any recent data points about this? |
What was the outcome on this? I have an 18 month old Samsung Watch with a severely reduced battery capacity, and remembered that the card I used has this. Not sure if a battery falls under normal wear and tear, or a covered item.
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Bump
With Citi taking away Extended Warranty on the Prestige, I'm definitely considering downgrading next year. But we purchased a few items using the Prestige specifically for the Extended Warranty (extra 2 years vs. 1 year). So... I'm definitely curious if anyone knows the answer to this if we downgrade. Thx |
Originally Posted by DFW1972
(Post 31289703)
Bump
With Citi taking away Extended Warranty on the Prestige, I'm definitely considering downgrading next year. But we purchased a few items using the Prestige specifically for the Extended Warranty (extra 2 years vs. 1 year). So... I'm definitely curious if anyone knows the answer to this if we downgrade. Thx |
According to this post in the devaluation thread, it will not:
https://www.flyertalk.com/forum/31236940-post64.html But given how pertinent the question is, it probably deserves its own thread. |
I had a claim for ~$35 for a Kindle Fire which died. I went around & round with them for 2 months before they finally paid it. They kept insisting that I take it to an "authorized repair center." Great, but Amazon does not have such a thing. I'd forward over chat transcripts from Amazon stating as much, but then it'd start all over again and they'd demand a repair bill from a repair shop. Finally I got ahold of someone who wasn't a script zombie, realized that it was only $35 for a new tablet...and approved it.
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Originally Posted by KRSW
(Post 31376659)
I had a claim for ~$35 for a Kindle Fire which died. I went around & round with them for 2 months before they finally paid it. They kept insisting that I take it to an "authorized repair center." Great, but Amazon does not have such a thing. I'd forward over chat transcripts from Amazon stating as much, but then it'd start all over again and they'd demand a repair bill from a repair shop. Finally I got ahold of someone who wasn't a script zombie, realized that it was only $35 for a new tablet...and approved it.
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We've sent back Kindle Fires a few times to Amazon and been sent refurbished ones as replacement.
That might be faster/easier than dealing with Purchase Protection for this kind of event. |
Originally Posted by KRSW
(Post 31376659)
I had a claim for ~$35 for a Kindle Fire which died.
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The Kindle was a good 6 months out of warranty. Still well within the Citi warranty.
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Originally Posted by KRSW
(Post 31392482)
The Kindle was a good 6 months out of warranty. Still well within the Citi warranty.
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