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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Citi | ThankYou Rewards (https://www.flyertalk.com/forum/citi-thankyou-rewards-739/)
-   -   Citi retention offers (2018 - 2021) (https://www.flyertalk.com/forum/citi-thankyou-rewards/1892266-citi-retention-offers-2018-2021-a.html)

coolfish1103 Jul 18, 2021 11:35 pm
Called today about Prestige, agent eager to cancel. Told agent I need to use up my TYP first before cancelling.

Reaching Jul 19, 2021 2:20 pm
Called twice on my Citi Premier after AF posted last month. More than $20k spend over the last year. No retentions offers either time. Only PC options were TY Preferred or Rewards+.

EasternTraveler Jul 20, 2021 9:14 am
Time for me to reach out on the AA Business for an offer.

No offer but she "made" one.
She gave me 1000 AA Miles and then she asked her supervisor to add an additional 2000 AA Miles for a total of 3000 AA miles.

mia Jul 20, 2021 9:01 pm
Quote:
Originally Posted by EasternTraveler (Post 33422853)
...total of 3000 AA miles.
Which card?

hi-guy Jul 21, 2021 3:40 am
Quote:
Originally Posted by mia (Post 33424460)
Which card?
Quote:
Originally Posted by EasternTraveler (Post 33422653)
Time for me to reach out on the AA Business for an offer.
Quote:
Originally Posted by EasternTraveler (Post 33422853)
No offer but she "made" one.
She gave me 1000 AA Miles and then she asked her supervisor to add an additional 2000 AA Miles for a total of 3000 AA miles.

EasternTraveler Jul 21, 2021 9:24 am
Quote:
Originally Posted by mia (Post 33424460)
Which card?
I included it, AA Business Card. As far as I know, there is only one these days. Just in case there is more than one still out there, I am talking about the AA Platinum Business MasterCard. I appreciate your wiki MIA.

frank_10b Jul 23, 2021 5:52 pm
same offers
i also canceled,
citi is going down the tubes

Quote:
Originally Posted by dantandaman (Post 33354389)
called on day 30 after paying the annual fee on my citi prestige card. Was ultimately given 2 offers

1) spend $99 and then get a $99 statement credit
2) spend $4k per month for the next 3 months (total of $12k) to get 20,000 TYP

declined both

VWang1111 Jul 28, 2021 5:54 pm
AA Business card. 1st year anniversary. Minimal spend after bonus. Transferred to retention. No offers. Didn’t press very hard either. Cancelled.

DiMAn0684 Jul 29, 2021 11:57 am
AF posted on my Citi Premier, statement from mid-July. Had the card for ~6 yrs, not a lot of spend this year due to pandemic. Was only offered to convert, will try again in a week or so.

abcx Jul 31, 2021 10:52 am
Citi Premier - got retention offer of $95 statement credit if I spend $1k/mo in the next 3 months + 1k bonus TYP on each month's $1k spend. Very little spend this past year.

ithinkurdumb Aug 5, 2021 10:13 pm
Citi Premier
 
7 years, around $2000 spending for the last year. Annual fee on last statement. Called and reached a US agent. Offered $95 for spending $95 in the next 30 days (starts midnight the day after accepting the offer). Accepted.

kneemuh Aug 10, 2021 10:05 am
Citi Prestige: Agent stated I have 37 days to either close the account or product change in order to get the $495 fee refunded. Asked specifically about retention offers and after a brief pause, he confirmed no offers were available.

pluu1285 Aug 12, 2021 10:14 pm
Citi Prestige - quoted about 37 days to either close the account or change product for fee refund.

She was also eager to close the account but I made sure to declare that I did not want to close it.

1) 20,000 TY points after $4K every month for 3 months
2) $100 credit after $3K every month for 3 months
3) lower interest rates

I'll transfer my TY points to another travel program before calling to close it.

355F1 Aug 15, 2021 12:43 am
Quote:
Originally Posted by pluu1285 (Post 33487088)
Citi Prestige - quoted about 37 days to either close the account or change product for fee refund.

She was also eager to close the account but I made sure to declare that I did not want to close it.

1) 20,000 TY points after $4K every month for 3 months
2) $100 credit after $3K every month for 3 months
3) lower interest rates

I'll transfer my TY points to another travel program before calling to close it.
LoL….Citi’s retention offers are just crap. They don’t care about client retention.

MaxVO Aug 15, 2021 12:59 am
Quote:
Originally Posted by 355F1 (Post 33491914)
...Citi’s retention offers are just crap.
Citi wants to wind down Prestige. I'm surprised they offer anything at all.


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