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Citi ThankYou added Avianca LifeMiles as transfer partner

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Citi ThankYou added Avianca LifeMiles as transfer partner

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Old Jan 12, 2019, 9:19 am
  #76  
mia
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Join Date: Jun 2003
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Originally Posted by dval44
....RIGHT NOW....
If you were working with someone at Citi at 9:00pm (EST) on a Friday night, I would start fresh on Tuesday during prime business hours. The people with real authority typically do not choose to work nights or weekends.
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Old Jan 16, 2019, 12:17 pm
  #77  
 
Join Date: May 2013
Posts: 637
Update: the miles *without* the bonus just posted in my account. I received an email from Avianca, so they seem to the ones to talk to. Now time to battle for the bonus
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Old Jan 16, 2019, 12:31 pm
  #78  
 
Join Date: May 2013
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Update: Citi claims they have no way of knowing when they ran past bonuses. They said they can only see current bonuses.

The incompetence is *staggering*
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Old Jan 17, 2019, 12:59 pm
  #79  
 
Join Date: Apr 2014
Posts: 540
Originally Posted by dval44
Update: Citi claims they have no way of knowing when they ran past bonuses. They said they can only see current bonuses.

The incompetence is *staggering*
The information re the bonus is still up in the Lifemiles website. I'd capture a screenshot (if you haven't already done so) and submit that as proof. Good luck!
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Old Jan 21, 2019, 10:42 pm
  #80  
 
Join Date: May 2013
Posts: 637
Originally Posted by halamadrid
The information re the bonus is still up in the Lifemiles website. I'd capture a screenshot (if you haven't already done so) and submit that as proof. Good luck!
Thank you! I was able to capture a screenshot.

And now now there is a “ticket looking into the matter” 🙄
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Old Jun 24, 2019, 11:02 am
  #81  
 
Join Date: Jun 2016
Posts: 2,257
anybody having issue transfering TYP to Lifemiles today?

got this error "‘When we tried to complete your Points Transfer, we encountered a system error. Please try again or contact Customer Service for help"
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Old Jun 27, 2019, 2:18 pm
  #82  
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Originally Posted by gnomey
anybody having issue transfering TYP to Lifemiles today?

got this error "‘When we tried to complete your Points Transfer, we encountered a system error. Please try again or contact Customer Service for help"
did you get this resolved? Thinking about emptying my TYP account today to take advantage of the extra 5% bonus (for a total of 30%).
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Old Jun 27, 2019, 5:48 pm
  #83  
 
Join Date: Jun 2016
Posts: 2,257
Originally Posted by notquiteaff


did you get this resolved? Thinking about emptying my TYP account today to take advantage of the extra 5% bonus (for a total of 30%).
yes, i did. one of those citi IT issues :x
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Old Aug 16, 2020, 9:40 pm
  #84  
 
Join Date: Dec 2014
Posts: 12
I transferred 13000 ThankYou points to Lifemiles account. I got the confirmation email from Lifemiles saying "Your points have been converted to LifeMiles".
I also see the +13000 points in "Rewards Activity" tab in Lifemiles account. However, oddly my account still says 0 LIfemiles. Has anyone else experienced this? What is the best way to resolve this? I cannot book the award travel that I want to.
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Old Jan 28, 2021, 7:17 pm
  #85  
 
Join Date: Nov 2010
Location: LAX
Programs: AA: EXP Hilton: Gold, SPG: Gold, Hyatt: Plat
Posts: 196
I'm having the same issue... when did your miles actually post / become usable?
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Old Apr 20, 2021, 2:50 am
  #86  
 
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
Any DP’s on transferring to another person’s Avianca account?
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Old Sep 9, 2021, 11:26 am
  #87  
 
Join Date: Oct 2013
Location: San Francisco
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Originally Posted by yaseenk2002
I transferred 13000 ThankYou points to Lifemiles account. I got the confirmation email from Lifemiles saying "Your points have been converted to LifeMiles".
I also see the +13000 points in "Rewards Activity" tab in Lifemiles account. However, oddly my account still says 0 LIfemiles. Has anyone else experienced this? What is the best way to resolve this? I cannot book the award travel that I want to.
This happened to me this morning. How (and how long) did this take to resolve??
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Old Sep 17, 2021, 3:48 pm
  #88  
 
Join Date: Sep 2016
Posts: 9
Originally Posted by Paul5795
This happened to me this morning. How (and how long) did this take to resolve??
This also just happened to me today. The “rewards activity” shows up instantly, but 0 available LM. I called LM customer service and was told that I should be able to see the miles reflected in the available LM after 00:00 El Salvador time. Were you able to resolve this eventually and how long did it take in the end?

Thanks!
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