Has anyone figured out a way to do this online and to get a Hyatt number into the reservation?

I added my Hyatt number to my profile, but it didn't carry over to the reservation (which makes me wonder why they have that option in your profile at all).

The confirmation email I received doesn't show anything that works on the Hyatt site as a confirmation.

OK - spent way too much time on this today, between the impossible ThankYou site and the terrible phone support.

I think I just have to cancel, and when I spend down my TY points, I'll likely cancel the card also.

I finally gave up on the BS that all of the departments at Citi were spewing at me, and I simply called Hyatt. Shockingly, they:

-answered quickly, with a modest and working phone tree
-understood the issue
-put my Hyatt number in the reservation

But the problem is, they show that the reservation was made through Expedia, so it won't qualify for elite credit for nights or spend. I fully understand that these are the rules, but yet Citi always claims that their bookings do fully qualify, and that has been my experience in the past also.

If you want hotel credit you should just book by calling or emailing. I wouldn't even bother with the website.

How did you do this? I've been on hold for citi connextions for 20 mins, and they still cant figure out how to do this. they can't even give me my marriott confirmation number, only the expedia one... i don't have high hopes that i'm going to get points for this...

i booked it cuz it was easier/wanted to try it out, but the time it takes to get the rewards# figured out has already blown any time savings away that I had by booking online. So freaking frustrating...

I wish I saw this thread before I did this.... wouldn't have bothered to try it out.

Well, I finally got my online reservation canceled! So that's progress. Only took a few phone calls and maybe 45 minutes.

Not sure if I'll put more time into this one to make the phone reservation.

Just to clarify (per concierge)

Thankyou bookings online are done through connexions (which uses expedia) and you are NOT guaranteed points, benefits, etc

Aspire - the phone agents - have to book with the hotel directly so you do get all the benefits.

IMO it is EXTREMELY dishonest for them not to disclose this upfront to ALL their customers:mad:

Good info. Thanks.

All in all, seems like the online booking, while tempting, is really the sucker bet.

I have to say that the response rate via e-mail is getting to be extremely good. I've made couple of requests via e-mails, though very simple, they were both booked and confirmation received within the hour.

Does anyone have any experience paying for the hotel with a different card at checkout? Did you still get the credit? What about a partial payment?

I know technically not part of the rules

It was a no go for me.

credit didn't post?

Correct. Credit didn't post. Was told because I used Visa instead of MasterCard

If you want the credit, pay with the prestige.

The have been enforcing rules more this year than previous years. In previous years, I've had several 4th night credits posted for reservations I cancelled (directly with hotel). They have been looking at folios this year prior to posting the credit.

Can the benefit be applied to sandals resorts (specifically st lucia grande)?

I don't think there's a way to check the eligible list without the card, correct? I'm considering applying for the card, but if it's no go with the property, then I won't bother.

Much appreciated, thanks!