TYP Flight Redemption: Havana
#2
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,502
#3
Join Date: Oct 2015
Posts: 207
Try calling Customer Service, and ask them to transfer you to the Thank You travel agent. As long as you have the flights info to feed them, the agents can book flights and give you the TY points quote manually even if the flights don't show up on the TY travel portal.