Points earned showing as zero
Jun 27, 2016 | 9:07 pm
#1
Original Poster
Join Date: Jun 2009
Posts: 106
Points earned showing as zero
Is anyone seeing where their points earned for a stay show as 0? My account balance goes up, but it's hard to track where I'm at for the stay 2, get 8K points promo. I've emailed them about it but all they do is tell me that my points have posted.
Jun 28, 2016 | 6:09 am
#2
Join Date: Nov 2015
Location: FL, USA
Programs: AA Plat, Hyatt Explorist, Hilton Diamond, IHG Plat, Marriot Gold
Posts: 1,675
Choice overall seems hard to figure out where points come becuase you cant really see a very detailed log of your points, Sometimes on the app, you can see more detail for the quarter but that comes and goes as well. Try checkin the app, its usually more detailed if not just keep checking everyday as like I said it varies what it shows u
Jun 28, 2016 | 6:10 am
#3
Join Date: Oct 2009
Location: FLL / BKK
Posts: 703
Yes. This happened to me 2 weeks ago. I had multiple stays in the same week. As each one posted it showed at 0 but without my point balance or night credit changing. After 2 days, the 0 goes away and everything posted as normal.
Jun 28, 2016 | 1:54 pm
#4
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 26,113
Yes, lately it's been normal for the stay to show up first with the folio but with 0 points, and then for the correct number of points to show up (in place of that 0) within a few days after that.