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Originally Posted by mmthomas44
(Post 19117633)
I received this from customer service when I inquired about my bonus points;
Our summer promotion requires your reservations be made either through our website or through our reservation to qualify for the bonus points. I am showing that your reservation on 07/07/12 was made with the hotel directly. While it doesn't affect me as a Diamond, I don't think this particular stricture should exist. I wonder why it does. Maybe because a lot more flexibility and accommodation are possible when a hotel works directly with a customer, and ChoiceHotels collectively feel they need to hold the line (at publicly offered rates) to cover the expense of the promo? Otherwise, it would seem that booking directly with the hotel ought to be on the legitimate side of the line. [I was overwriting lwildernorva.] |
Originally Posted by Firewind
(Post 19117789)
While it doesn't affect me as a Diamond, I don't think this particular stricture should exist. I wonder why it does. Maybe because a lot more flexibility and accommodation are possible when a hotel works directly with a customer, and ChoiceHotels collectively feel they need to hold the line (at publicly offered rates) to cover the expense of the promo? Otherwise, it would seem that booking directly with the hotel ought to be on the legitimate side of the line.
[I was overwriting lwildernorva.] |
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