Choice Visa points not posting?

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Dec 24, 2011 | 9:15 pm
  #1  
Lyssa
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My first statement on my Choice Visa closed a few weeks ago and they received my payment on 12/15. However, no points (new member, points for purchases) have posted to my account. That seems really strange compared with the other loyalty cards I have, but this is my first Barclay's card. Is that normal?

Thanks!
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Dec 24, 2011 | 9:59 pm
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dd1612
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Quote:
Originally Posted by Lyssa
My first statement on my Choice Visa closed a few weeks ago and they received my payment on 12/15. However, no points (new member, points for purchases) have posted to my account. That seems really strange compared with the other loyalty cards I have, but this is my first Barclay's card. Is that normal?
Thanks!
I have been told by CS at CP that it takes 2 billing cycles after 1st bill for points to post. Which means you should receive the points at the 3rd billing cycle.
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Dec 26, 2011 | 9:48 am
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Lyssa
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Quote:
Originally Posted by dd1612
I have been told by CS at CP that it takes 2 billing cycles after 1st bill for points to post. Which means you should receive the points at the 3rd billing cycle.
Alright, thanks for the info. That is kind of odd that it takes so long, but it's good to know.
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Dec 26, 2011 | 7:22 pm
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onthego15
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I have the Choice Visa since May and my points always post within two days of my statement posting, including my first statement. I have had no problems at all with Barclay's.
You should definitely contact Barclay's and see why your points aren't posting. Perhaps they don't have your correct Choice account number?
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Jan 6, 2012 | 9:25 am
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Lyssa
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Quote:
Originally Posted by onthego15
I have the Choice Visa since May and my points always post within two days of my statement posting, including my first statement. I have had no problems at all with Barclay's.
You should definitely contact Barclay's and see why your points aren't posting. Perhaps they don't have your correct Choice account number?
I contacted Barclays and could not really get a response. I finally contacted Choice and after some digging it seems that Barclays created a new account for me, so the points did post but I never saw them. They had to merge the two accounts and now it's really unclear which is my correct account number. I think they said both account numbers will work since now they are merged. That is kind of weird, but hopefully it will work out going forward.

I don't know what's wrong with Barclays, they had sent me a direct mailer to get me to apply that had my Choice number on it in the first place.
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Jan 6, 2012 | 11:47 am
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At one point, I had two Choice accounts also. But it only took a few days for them to delete the second, newer account, and I have had no problems since.
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