What's with the data connectivity dropouts?
#16
FlyerTalk Evangelist




Join Date: Feb 2003
Posts: 11,248
Yikes. That's something that never happened to me. At least voice calls continued uninterrupted.
I wonder what % of Unicom's customers are postpaid customers, and how many of them are in contracts? Because I smell a class action lawsuit coming if a lot of those customers aren't free to leave. Remember when Cingular Wireless oversold service in California and was hit with a $18.5 million penalty? http://www.howardforums.com/showthre...r-Call-Quality
But my understanding of the Chinese mobile phone market is that most customers are prepaid, no contract.
They seriously need to raise data prices for everyone to the same levels that I paid through mychinaunicom.com, until they can complete network upgrades that allow people to use more data without experiencing crappy quality of service. People are probably running torrents off of their phones (so would I if I were paying only 20/GB).
I wonder what % of Unicom's customers are postpaid customers, and how many of them are in contracts? Because I smell a class action lawsuit coming if a lot of those customers aren't free to leave. Remember when Cingular Wireless oversold service in California and was hit with a $18.5 million penalty? http://www.howardforums.com/showthre...r-Call-Quality
But my understanding of the Chinese mobile phone market is that most customers are prepaid, no contract.
They seriously need to raise data prices for everyone to the same levels that I paid through mychinaunicom.com, until they can complete network upgrades that allow people to use more data without experiencing crappy quality of service. People are probably running torrents off of their phones (so would I if I were paying only 20/GB).

#18
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Join Date: Jul 2011
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If Unicom is actually overselling to the point where you can't even make calls, it seems pretty easy to argue that they aren't fulfilling their end of the contract (of course, if their customers are prepaid or are free to leave without paying any sort of penalty then I can't see any lawsuit having any leg to stand on).
Absolute worst case scenario for Unicom: someone calls an emergency number because someone's life is in danger, and the call drops while they are talking to the dispatcher, and someone possibly dies due to the delay. Really bad publicity to say the least.
I was in Japan during the big earthquake in 2011, in the center of Tokyo. The quake was felt strongly there (although there was little damage to most buildings, there were some fires throughout the city). NTT DoCoMo not only kept the voice network up, but the data service continued uninterrupted and was usable (albeit slow) throughout the afternoon and into the evening. Now this was before smartphones really took off. Would their data service continue working if a similar earthquake occurred today? I'm not sure, but I know that if Unicom is having trouble when there isn't even an emergency, I'd hate to see what would happen if an earthquake hit Beijing.
Absolute worst case scenario for Unicom: someone calls an emergency number because someone's life is in danger, and the call drops while they are talking to the dispatcher, and someone possibly dies due to the delay. Really bad publicity to say the least.
I was in Japan during the big earthquake in 2011, in the center of Tokyo. The quake was felt strongly there (although there was little damage to most buildings, there were some fires throughout the city). NTT DoCoMo not only kept the voice network up, but the data service continued uninterrupted and was usable (albeit slow) throughout the afternoon and into the evening. Now this was before smartphones really took off. Would their data service continue working if a similar earthquake occurred today? I'm not sure, but I know that if Unicom is having trouble when there isn't even an emergency, I'd hate to see what would happen if an earthquake hit Beijing.
#19
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Join Date: Dec 2000
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If Unicom is actually overselling to the point where you can't even make calls, it seems pretty easy to argue that they aren't fulfilling their end of the contract (of course, if their customers are prepaid or are free to leave without paying any sort of penalty then I can't see any lawsuit having any leg to stand on).
#20
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Or is there money being passed around under the table by large companies like Unicom to pay off judges to ensure that all rulings go in their favor? Although I can't imagine that some judges would be very sympathetic to Unicom, especially if they use the service and had 3 dropped calls in 10 minutes on the way to the courthouse that morning.
Last edited by STS-134; Jun 28, 2016 at 9:59 am
#21
Join Date: Oct 2015
Posts: 59
I haven't had this problem with AT&T international roaming in China (which essentially bypasses the firewall since it tunnels back to AT&T's APN) but then again I haven't been to China in 2 years.
My guess is that their Huawei WCDMA network is oversold. Now it certainly isn't a equipment problem since the same Huawei equipment is used in Canada and Europe without any problems (they innovated with IP RAN). I guess they really need to increase cell site density. I believe Unicom's network in the major cities in China is already the latest 21Mbps which also increases spectral efficiency.
My guess is that their Huawei WCDMA network is oversold. Now it certainly isn't a equipment problem since the same Huawei equipment is used in Canada and Europe without any problems (they innovated with IP RAN). I guess they really need to increase cell site density. I believe Unicom's network in the major cities in China is already the latest 21Mbps which also increases spectral efficiency.
#22
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Join Date: Feb 2003
Posts: 11,248
So I can start a company in China, make promises to my customers, take money from them, not follow through on the services I promised them, and suffer no legal repercussions? I'm not a huge fan of shady business ethics but that is rather tempting.
Or is there money being passed around under the table by large companies like Unicom to pay off judges to ensure that all rulings go in their favor? Although I can't imagine that some judges would be very sympathetic to Unicom, especially if they use the service and had 3 dropped calls in 10 minutes on the way to the courthouse that morning.
Or is there money being passed around under the table by large companies like Unicom to pay off judges to ensure that all rulings go in their favor? Although I can't imagine that some judges would be very sympathetic to Unicom, especially if they use the service and had 3 dropped calls in 10 minutes on the way to the courthouse that morning.
#23
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Join Date: Jul 2011
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I haven't had this problem with AT&T international roaming in China (which essentially bypasses the firewall since it tunnels back to AT&T's APN) but then again I haven't been to China in 2 years.
My guess is that their Huawei WCDMA network is oversold. Now it certainly isn't a equipment problem since the same Huawei equipment is used in Canada and Europe without any problems (they innovated with IP RAN). I guess they really need to increase cell site density. I believe Unicom's network in the major cities in China is already the latest 21Mbps which also increases spectral efficiency.
My guess is that their Huawei WCDMA network is oversold. Now it certainly isn't a equipment problem since the same Huawei equipment is used in Canada and Europe without any problems (they innovated with IP RAN). I guess they really need to increase cell site density. I believe Unicom's network in the major cities in China is already the latest 21Mbps which also increases spectral efficiency.
I don't even have a case. I got a prepaid SIM and Unicom didn't hold me to any contract and not let me out without paying a penalty. Obviously I'd suggest that a local person, who bought an iPhone on a contract and couldn't leave without paying a penalty would sue Unicom over the penalty payment, if Unicom refused to waive it. This was essentially the crux of the issue with the Cingular lawsuit: it wasn't the crappy service that Cingular was penalized for, it was charging customers for breaking their contracts to escape their crappy service. Very limited in scope, actually. And Cingular was merely ordered to refund the early termination fees to customers, but not the service fees. If customers chose to stick around and not cancel, they received no refunds whatsoever.

