PreCheck is a failure - is anybody surprised? [enrollment numbers fell short]
#31
Original Poster
Join Date: Aug 2012
Posts: 3,526
1) Pre-check was all about revenue generation. They've gone too far down that path to gracefully back out.
2) Even infrequent travellers witnessed Pre-check lines out the door or Pre-check unavailable or Pre-lite being substituted for Pre. Paying $85 is a crap shoot at best for many travelers. Even then, some airports add enough 'random' extras to Pre to gum up the works (like PHX Precheck randomly mandating only one electronic in a bag, all others removed and put in individual bowls. I got pulled because I had a Sonicare toothbrush in my bag along with my phone - two electronic items in one bag, not allowed. Except the next time through the same checkpoint, no electronics had to be removed. TSA has never consistently delivered what it advertised.
None of my statements are meant to cast shade in any way, shape or form on our fine 100% terrific folks at TSA and the organization itself. It's just us pesky travelers and our expectations. If we knew what they teach at the 'academy', we wouldn't expect that when we pay $85 for a service, that service will actually be consistently delivered.
2) Even infrequent travellers witnessed Pre-check lines out the door or Pre-check unavailable or Pre-lite being substituted for Pre. Paying $85 is a crap shoot at best for many travelers. Even then, some airports add enough 'random' extras to Pre to gum up the works (like PHX Precheck randomly mandating only one electronic in a bag, all others removed and put in individual bowls. I got pulled because I had a Sonicare toothbrush in my bag along with my phone - two electronic items in one bag, not allowed. Except the next time through the same checkpoint, no electronics had to be removed. TSA has never consistently delivered what it advertised.
None of my statements are meant to cast shade in any way, shape or form on our fine 100% terrific folks at TSA and the organization itself. It's just us pesky travelers and our expectations. If we knew what they teach at the 'academy', we wouldn't expect that when we pay $85 for a service, that service will actually be consistently delivered.
Regarding inconsistency, this is what TSA has to say about: that:
While procedures are the same nationwide, interpretation may result in slight variation from airport to airport & situation to situation. Also some element of uncertainty and randomness in security operations is necessary to disrupt terrorist planning and attempted attacks”
#32
Join Date: Nov 2015
Location: BNE
Programs: NZ*G, QF Bronze, VA Red
Posts: 563
I think it can be said that Pre Check enrollment has not met the expectations of DHS/TSA which has had an impact on TSA employee staffing. TSA planned to reduce staffing since Pre Check takes fewer screeners. From that aspect I would say that Pre Check is a failure.
Some easy adjustments to increase the rolls of Pre Check would be to include retired military. I could see adding retired federal workers also. The government has enough history on these people to know if they represent a risk or not. The cost could also be reduced, the cost of the background check by a private agency is more than covered leaving TSA funds which are nothing other than a tax.
Some easy adjustments to increase the rolls of Pre Check would be to include retired military. I could see adding retired federal workers also. The government has enough history on these people to know if they represent a risk or not. The cost could also be reduced, the cost of the background check by a private agency is more than covered leaving TSA funds which are nothing other than a tax.
#33
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
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I believe the fell short in enrollment is due to the fact that TSA's expectation is way different from travelers.
I got my Pre-Check through AMEX Platinum when TSA started kicking off FFPs and allowing private enrollment. If AMEX did not pay for my Pre-Check, I would not have enrolled Pre-Check, especially I am receiving priority security from UA anyway.
Similarly, a typical traveler arrives at an airport about 2 hours before departure.After check-in with the airline, there should be about 1.5 hours remaining. Unless long lines, the remaining time is sufficient for the said traveler to pass through security without Pre-Check. Also - the said traveler may have nothing to do, unless many of us here, except waiting for boarding. Last but not the least - no one is paying the enrollment fee for the said traveler.
Bottom line - if you can get through security without paying $85 extra, why would you pay it?
I got my Pre-Check through AMEX Platinum when TSA started kicking off FFPs and allowing private enrollment. If AMEX did not pay for my Pre-Check, I would not have enrolled Pre-Check, especially I am receiving priority security from UA anyway.
Similarly, a typical traveler arrives at an airport about 2 hours before departure.After check-in with the airline, there should be about 1.5 hours remaining. Unless long lines, the remaining time is sufficient for the said traveler to pass through security without Pre-Check. Also - the said traveler may have nothing to do, unless many of us here, except waiting for boarding. Last but not the least - no one is paying the enrollment fee for the said traveler.
Bottom line - if you can get through security without paying $85 extra, why would you pay it?
#34
Join Date: Nov 2010
Location: Baltimore, MD USA
Programs: Southwest Rapid Rewards. Tha... that's about it.
Posts: 4,332
I believe the fell short in enrollment is due to the fact that TSA's expectation is way different from travelers.
I got my Pre-Check through AMEX Platinum when TSA started kicking off FFPs and allowing private enrollment. If AMEX did not pay for my Pre-Check, I would not have enrolled Pre-Check, especially I am receiving priority security from UA anyway.
Similarly, a typical traveler arrives at an airport about 2 hours before departure.After check-in with the airline, there should be about 1.5 hours remaining. Unless long lines, the remaining time is sufficient for the said traveler to pass through security without Pre-Check. Also - the said traveler may have nothing to do, unless many of us here, except waiting for boarding. Last but not the least - no one is paying the enrollment fee for the said traveler.
Bottom line - if you can get through security without paying $85 extra, why would you pay it?
I got my Pre-Check through AMEX Platinum when TSA started kicking off FFPs and allowing private enrollment. If AMEX did not pay for my Pre-Check, I would not have enrolled Pre-Check, especially I am receiving priority security from UA anyway.
Similarly, a typical traveler arrives at an airport about 2 hours before departure.After check-in with the airline, there should be about 1.5 hours remaining. Unless long lines, the remaining time is sufficient for the said traveler to pass through security without Pre-Check. Also - the said traveler may have nothing to do, unless many of us here, except waiting for boarding. Last but not the least - no one is paying the enrollment fee for the said traveler.
Bottom line - if you can get through security without paying $85 extra, why would you pay it?
Most of the time. Anyone who has used PreCheck on a regular basis will tell you that Pre lines are not always available, if they are they're not always open, and if they are you sometimes get randomly selected to go through the WBI, which necessitates additional disrobing. But even with the random lack of PreCheck benefits, many Pre members still swear by it because it speeds and smooths their checkpoint experience 75% of the time or more.
I won't pay it, though. I'm not a frequent flyer like so many on FlyerTalk, so I see no need to squander $85 on something that may save me one hour of my time per year, especially when I may need to spend an hour or more traveling to the Pre enrollment center to submit my initial application, etc.
#35
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#36
Join Date: Nov 2010
Location: Baltimore, MD USA
Programs: Southwest Rapid Rewards. Tha... that's about it.
Posts: 4,332
Perhaps you missed the part where I said:
Most of the time. Anyone who has used PreCheck on a regular basis will tell you that Pre lines are not always available, if they are they're not always open, and if they are you sometimes get randomly selected to go through the WBI, which necessitates additional disrobing. But even with the random lack of PreCheck benefits, many Pre members still swear by it because it speeds and smooths their checkpoint experience 75% of the time or more.
#37
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,616
Yes, you've suggested this in other threads.
But, not only isn't anything changing, it is going in the opposite direction. Congress has signaled its clear intent that Pre-Check should be available only to those who pay or who are specifically exempt, e.g. DOD CAC holders.
All of this means that, like or not, you can either breeze through Pre-Check at 6-7x the speed of the standard line or stew in the standard line.
But, not only isn't anything changing, it is going in the opposite direction. Congress has signaled its clear intent that Pre-Check should be available only to those who pay or who are specifically exempt, e.g. DOD CAC holders.
All of this means that, like or not, you can either breeze through Pre-Check at 6-7x the speed of the standard line or stew in the standard line.
#38
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Join Date: Jun 2005
Posts: 57,616
If the majority of the American flying public had the opportunity to experience flying in and around Europe, they would realize just how awful TSA really is.
#39
Join Date: Feb 2017
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Posts: 2,994
And incidentally with their comparatively "lax" security procedures they have managed to have... zero passenger-driven terrorist attacks on airplanes in the past 10 years despite facing a much, much higher risk profile than the US. It is the proof point for the fact that the TSA does not add any value with its ridiculous screening processes.
#40
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The rest of the world should be teaching us, not the other way around.
Once again, the obligatory disclaimer: my statements indicate nothing but respect and admiration for every single one of our folks in the blue uniform of TSA. They are, individually and collectively, above reproach.
I know because I have been re-educated and threatened.
#41
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
I prefer European security to non-PreCheck US security. I prefer PreCheck to European security (devices stay in bag, belt stays on, etc.).
#42
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At PHX recently, all PreCheck pax were told only one electronic device per bag - everything else had to be pulled and run through separately. I had a cellphone in my daypack but I had to remove my small P&S camera and put it in a dog bowl. Because I wasn't planning on removing my camera, it was buried in the depths of my bag. The poor guy behind me had two laptops, phone, tablet, and other stuff. All but one item had to be pulled and run through the xray separately. I got stuck waiting while he unpacked because they stopped the belt and backed it up to make him unpack, leaving my bag stuck in the xray tunnel while it was going on.
Individually, it slowed things down one or two minutes per pax. I waited longer because my bag was stuck in the xray tunnel while they pulled bags and ran the xray backwards so the guy behind me could unpack everything and send it through individually. His delay was probably 5 minutes. The line wasn't long, but an additional minute per pax will mean longer time and more time spent waiting in line. It also meant the exit from the xray started backing up. No one is going to try to grab two bags, two loose laptops, and multiple dog bowls to carry them somewhere else for re-assembly. They're going to do just what I did - stand at the exit of the xray and hold everything up while making sure nothing gets left behind.
I will take security anywhere else in the world I have flown over TSA any day. Shorter lines, more honest screeners, no hands probing my butt crack or chopping my genitalia, no barking, and a far greater degree of consistency than I have ever witnessed anywhere in the US.
#43
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
As I've posted elsewhere, even when PreCheck is available, there's no guarantee what flavor you'll get.
At PHX recently, all PreCheck pax were told only one electronic device per bag - everything else had to be pulled and run through separately. I had a cellphone in my daypack but I had to remove my small P&S camera and put it in a dog bowl. Because I wasn't planning on removing my camera, it was buried in the depths of my bag. The poor guy behind me had two laptops, phone, tablet, and other stuff. All but one item had to be pulled and run through the xray separately. I got stuck waiting while he unpacked because they stopped the belt and backed it up to make him unpack, leaving my bag stuck in the xray tunnel while it was going on.
Individually, it slowed things down one or two minutes per pax. I waited longer because my bag was stuck in the xray tunnel while they pulled bags and ran the xray backwards so the guy behind me could unpack everything and send it through individually. His delay was probably 5 minutes. The line wasn't long, but an additional minute per pax will mean longer time and more time spent waiting in line. It also meant the exit from the xray started backing up. No one is going to try to grab two bags, two loose laptops, and multiple dog bowls to carry them somewhere else for re-assembly. They're going to do just what I did - stand at the exit of the xray and hold everything up while making sure nothing gets left behind.
I will take security anywhere else in the world I have flown over TSA any day. Shorter lines, more honest screeners, no hands probing my butt crack or chopping my genitalia, no barking, and a far greater degree of consistency than I have ever witnessed anywhere in the US.
At PHX recently, all PreCheck pax were told only one electronic device per bag - everything else had to be pulled and run through separately. I had a cellphone in my daypack but I had to remove my small P&S camera and put it in a dog bowl. Because I wasn't planning on removing my camera, it was buried in the depths of my bag. The poor guy behind me had two laptops, phone, tablet, and other stuff. All but one item had to be pulled and run through the xray separately. I got stuck waiting while he unpacked because they stopped the belt and backed it up to make him unpack, leaving my bag stuck in the xray tunnel while it was going on.
Individually, it slowed things down one or two minutes per pax. I waited longer because my bag was stuck in the xray tunnel while they pulled bags and ran the xray backwards so the guy behind me could unpack everything and send it through individually. His delay was probably 5 minutes. The line wasn't long, but an additional minute per pax will mean longer time and more time spent waiting in line. It also meant the exit from the xray started backing up. No one is going to try to grab two bags, two loose laptops, and multiple dog bowls to carry them somewhere else for re-assembly. They're going to do just what I did - stand at the exit of the xray and hold everything up while making sure nothing gets left behind.
I will take security anywhere else in the world I have flown over TSA any day. Shorter lines, more honest screeners, no hands probing my butt crack or chopping my genitalia, no barking, and a far greater degree of consistency than I have ever witnessed anywhere in the US.
Definitely agree that European screeners are more polite.
#44
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
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In my experience, I get "full Precheck" (electronics and liquids stay in bag, shoes stay on, light jackets stay on), at least 98% of the time. I can only think of one time in the last couple of years that I got less than that (no Precheck open, so got a card that let me keep my shoes on, but electronics/liquids had to come out). Have gotten a couple of patdowns when the metal detector "random beep" went off, but were no more invasive than the same thing I've experienced in Europe.
Definitely agree that European screeners are more polite.
Definitely agree that European screeners are more polite.
#45
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Join Date: Jun 2005
Posts: 57,616