Last edit by: WIRunner
TSAPressSec, Ross, is the TSA's official rep on FlyerTalk. He has agreed to answer questions, though some answers will take time. You can also contact on him on Twitter: @TSAMedia_RossF.
Note these important posts by Ross:
and
Below are questions so far answered (or not) in this thread:
For a full list of all posts by TSAPressSec, view their profile here: TSAPressSec and select the Find All Posts By TSAPressSec
Note these important posts by Ross:
Unfortunately, I can't devote all my time to this site, as I still have other job requirements, etc. So please be patient with me...especially on my third day here. However, I will go back to our experts to answer these questions that have been posed above. I know the moderator is working on a better system to sort questions in the appropriate threads.
Many, many questions, and I am working to get answers. I have thick skin, and want to assist in answering them. I apologize for the delay, but I was out of the office on personal leave.
With that being said, please be patient. Some of the questions have to be researched, and I want to vet them with the appropriate personnel internally before I post them here.
With that being said, please be patient. Some of the questions have to be researched, and I want to vet them with the appropriate personnel internally before I post them here.
- Question: Answer:I was the lucky random beep at the WTMD in PreCheck tonight at Portland. Instead of the quick hand swab, I was sent to the MMW. Since nobody uses it, the MMW has to be fired up, calibrated then I was told not to remove my belt, wallet or shoes. Of course those two required me to be patted down. Checkpoint supe and all three TSOs said it's a new, nationwide policy that started a few days ago. So, why the change? It added an extra two minutes tonight, but I was the only one in PreCheck. If this happens at 6-7a, it's going to make it a total mess....Yes. We are going to expand the use of Advanced Imaging Technology (AIT) in TSA Pre✓ at select checkpoints. However, the vast majority of passengers in TSA Pre✓ will still be screened via a walk-through metal detector. This will primarily be rolled out at larger airports with more than one TSA Pre✓ lane.
TSA Pre✓ eligible passengers, who prefer to be screened via an AIT, will now have the opportunity to do so at these select checkpoints. Many passengers with joint replacements, prosthetics or other medical devices that would regularly alarm when passing through a walk-through metal detector often prefer this technology because it is quicker and less invasive than a pat-down. Unlike standard lanes, passengers will not be required to divest their shoes, light outerwear and/or belt in the AIT.
Previously, if a passenger alarmed when passing through the walk-through metal detector after multiple passes, that passenger would be required to receive a pat-down. Passengers at these select TSA Pre✓ checkpoints, where available, will now have the option of being screened via AIT, possibly precluding the need for a pat-down. - Question: Answer:Is there a clear/public way for dealing with complaints against TSOs?Yes. Definitely. I know you may not believe it, but all complaints do get forwarded to the TSA leadership at that airport to investigate. Two different ways to contact us to report this -- and we want travelers to provide feedback so it can be addressed ASAP. The more details, the better.
For example, someone last night posted something on twitter regarding an interaction with one of our employees. We immediately flagged that for our leadership at the airport so it can be addressed.
Option 1: You can submit comments electronically using this form.
Option 2: Call 1-866-289-9673 or email [email protected] - Question: Answer:Is it a requirement for a pax to state their name when asked by the TDC as according to the regs, the only things needed to enter the secure are are an I/D containing a picture of the pax standing in front of the TDC and a boarding pass for a flight on that date with the name on the boarding passs matching the name on the I/D presented by the pax-and if it is in fact required, why is this procedure not followed at every airport that I travel thru (and this is at airports where the lines at the checkpoints are both horrendously long and empty?I travel often, and this is the first time I have heard this. It is just matching the name to the BP, and verifying origin/date, etc. Sometimes a BDO might talk with the pax. But let me take this back to some of our experts to find out. As I said above, I don't have all of the answers, but promise to see what I can find out.
- Question: Where can I find a listing of TSA Twitter feeds?
Answer: All of the TSA Twitter accounts are listed here.
For a full list of all posts by TSAPressSec, view their profile here: TSAPressSec and select the Find All Posts By TSAPressSec
Greetings from TSA
#182
Join Date: Jun 2010
Location: USA
Programs: SA Air, Air Canada, KLM, BA,Lufthansa, United, AA, Hawaiian, Air New Zealnd, Qantas, Virgin Atlantic
Posts: 777
TSA PS came on Cruise Critic awhile back with the same pitch, that he would answer, or find answers to questions, concerns.
I don't think he anticipated how many questions and responses he was going to get, especially on Flyer Talk. It is certainly a time consuming thing to take on, especially as a volunteer endeavor, but will be much appreciated if it works.
I, and apparently others, from reading this thread, would like to know why the TSA employees make opting out so difficult, plus in many cases taking 30 minutes or more just to get to the other side.
I have a heart devise. My Electrophysiologist and the device maker tell me to not go through any of the screening machines because TSA will not give the heart device makers enough information for them to advise the people with the device that it is safe.
Multiple times I have had TSA employees argue that it is safe, and try to just blow me off. I have a letter from the device maker stating what I said above. I travel a lot and have had a heart device (this is my 2nd one) for over 14 years.
If the TSA PS ever comes back, and if he ever sees this, I would be interested to know how best to handle this when TSA employees seem to think they know more then my device maker and therefore choose to not call a female to pat me down so I can get on my way.
As someone posted above, another issue is the personal item and carry on.
I have also been told to just send it through, which obviously is not something I can do until there is a female agent there to catch it and pat me down.
And Ross, just so you know.... I am always polite, I never argue, I just repeat "my device maker says I can't go through". I say "please" and "thank you". I just want to get to the other side. Help please!!!!
There are also TSA employees who don't argue, and who do call a female, and it goes reasonably well. Unfortunately there is no consistency to the process.
I now get to the airport 3 hours in advance for a domestic flight. This is due to almost missing a flight when I arrived 2 hours in advance, and got held up due to the opt out.
My home airport is IAH but I fly all over. All I want is to get to the other side in time for a bagel and Diet Coke.
I don't think he anticipated how many questions and responses he was going to get, especially on Flyer Talk. It is certainly a time consuming thing to take on, especially as a volunteer endeavor, but will be much appreciated if it works.
I, and apparently others, from reading this thread, would like to know why the TSA employees make opting out so difficult, plus in many cases taking 30 minutes or more just to get to the other side.
I have a heart devise. My Electrophysiologist and the device maker tell me to not go through any of the screening machines because TSA will not give the heart device makers enough information for them to advise the people with the device that it is safe.
Multiple times I have had TSA employees argue that it is safe, and try to just blow me off. I have a letter from the device maker stating what I said above. I travel a lot and have had a heart device (this is my 2nd one) for over 14 years.
If the TSA PS ever comes back, and if he ever sees this, I would be interested to know how best to handle this when TSA employees seem to think they know more then my device maker and therefore choose to not call a female to pat me down so I can get on my way.
As someone posted above, another issue is the personal item and carry on.
I have also been told to just send it through, which obviously is not something I can do until there is a female agent there to catch it and pat me down.
And Ross, just so you know.... I am always polite, I never argue, I just repeat "my device maker says I can't go through". I say "please" and "thank you". I just want to get to the other side. Help please!!!!
There are also TSA employees who don't argue, and who do call a female, and it goes reasonably well. Unfortunately there is no consistency to the process.
I now get to the airport 3 hours in advance for a domestic flight. This is due to almost missing a flight when I arrived 2 hours in advance, and got held up due to the opt out.
My home airport is IAH but I fly all over. All I want is to get to the other side in time for a bagel and Diet Coke.
#186
Join Date: Jul 2004
Programs: CO, UA, AA, WN, DL Gold
Posts: 2,981
How to get KTN
Do you have to have pre-check to get a KTN? I thought I opted in to this for AA years ago and I do usually get pre check. But I almost always fly first class so I thought that was why I was getting pre. How can I know if I have a KTN?
Sorry if this has been asked and answered.
Sorry if this has been asked and answered.
#187
Join Date: May 2013
Programs: NEXUS/GE
Posts: 521
Do you have to have pre-check to get a KTN? I thought I opted in to this for AA years ago and I do usually get pre check. But I almost always fly first class so I thought that was why I was getting pre. How can I know if I have a KTN?
Sorry if this has been asked and answered.
Sorry if this has been asked and answered.
If you want to get Precheck on all eligible airlines, you need to get a KTN, which can be done by either joining Global Entry ($100), NEXUS ($50) or the TSA's Precheck program ($85). All three will give you eligibility for 5 years.
#188


Join Date: Nov 2010
Location: Baltimore, MD USA
Programs: Southwest Rapid Rewards. Tha... that's about it.
Posts: 4,430
I was willing to give him the benefit of the doubt. Maybe he had gone on vacation, had a death in the family, some big project grabbed all of his work time, or had some personal issues outside of work, or some combination of the above.
Ross's last post in this thread was July 23, and his last post on FT was July 24. That's over three weeks without a peep from him, and any slack I had been willing to grant him has now evaporated. He's gone, and the Great Experiment has come to a stuttering halt like a starship missing components from it main transwarp computer drive.
That'll teach me to be cautiously optimistic.
Ross's last post in this thread was July 23, and his last post on FT was July 24. That's over three weeks without a peep from him, and any slack I had been willing to grant him has now evaporated. He's gone, and the Great Experiment has come to a stuttering halt like a starship missing components from it main transwarp computer drive.

That'll teach me to be cautiously optimistic.
#189
Join Date: Feb 2007
Location: SEA
Programs: Delta TDK(or care)WIA, Hilton Diamond
Posts: 1,869
I was willing to give him the benefit of the doubt. Maybe he had gone on vacation, had a death in the family, some big project grabbed all of his work time, or had some personal issues outside of work, or some combination of the above.
Ross's last post in this thread was July 23, and his last post on FT was July 24. That's over three weeks without a peep from him, and any slack I had been willing to grant him has now evaporated. He's gone, and the Great Experiment has come to a stuttering halt like a starship missing components from it main transwarp computer drive.
That'll teach me to be cautiously optimistic.
Ross's last post in this thread was July 23, and his last post on FT was July 24. That's over three weeks without a peep from him, and any slack I had been willing to grant him has now evaporated. He's gone, and the Great Experiment has come to a stuttering halt like a starship missing components from it main transwarp computer drive.

That'll teach me to be cautiously optimistic.
He hasn't had time for us, but he did have time, a few weeks ago when somebody accidentally brought a gun on an airplane, to yap about the Twenty Layers, evidently failing to realize that once somebody brings a GUN on an airplane, all the layers have already been penetrated. The only thing that kept somebody from being killed is the fact that the person who brought the gun on board (like the thousands of people who bring in explosive cupcakes, water bottles, and snowglobes) didn't want to hurt anybody with it. In light of the attentiveness and competence of the TSA, "lack of desire to hurt anybody" is the only effective layer of protection, but if Ross had admitted that, he would have to admit that there is no need for the TSA.
#190


Join Date: Nov 2010
Location: Baltimore, MD USA
Programs: Southwest Rapid Rewards. Tha... that's about it.
Posts: 4,430
But her pursuit of Enterprise came to a stuttering, embarrassing halt when her transwarp failed to engage.
I was literally using a metaphor. And it figuratively went over your head.

NOTE: The preceding post has been entirely tongue-in-cheek satire of the overly serious discussions of fictional science and it's relationshoip to actual science that so often take place between Star Trek fans.
\\//_ Live long, and propsper _\\//
#191


Join Date: Oct 2008
Location: Happily living in Frenaros Cyprus having escaped the near-death experience called Sofia Bulgaria
Programs: Etihad Guest Gold, DL FO and 1MM, and a bunch of others at a low level
Posts: 2,060
I had my doubts from the beginning. Now I am certain that this is another TSA hit and run.
#192
Join Date: Aug 2012
Posts: 3,526
His handlers have put a muzzle on him and all he's allowed to say is:
“TSA holds its employees to the highest ethical standards and expects all TSA employees to conduct themselves with integrity and professionalism”.
I understand, and I am going to work to make sure that this is updated on our website and conveyed internally as well.
#193
FlyerTalk Evangelist


Join Date: Dec 2007
Location: BOS/ORH
Programs: Free Agent
Posts: 18,346
At DCA on 7/24, my wife got beeped at by the WTMD in the precheck lane. She was not offered multiple passes. Instead, she was immediately directed to the WBI, where she had to opt out. Is this standard procedure for trusted travelers? Should they have allowed her multiple passes through the WTMD?
#194
A FlyerTalk Posting Legend




Join Date: Sep 2006
Location: where the chile is hot
Programs: AA,RR,NW,Delta ,UA,CO
Posts: 49,067
As soon as he said he followed this forum but never heard of the "name game" and then, AFAIK, didn't return with any info on said name game, I knew the whole thing was a farce.
His handlers have put a muzzle on him and all he's allowed to say is:
By the way, I note that the TSA's advice on traveling with nitro pills still has not changed in spite of:
http://apps.tsa.dhs.gov/mytsa/cib_re...src=tsawebsite
His handlers have put a muzzle on him and all he's allowed to say is:
By the way, I note that the TSA's advice on traveling with nitro pills still has not changed in spite of:
http://apps.tsa.dhs.gov/mytsa/cib_re...src=tsawebsite
It's possible that Ross, like West, actually tried to look into this and found out that official SSI TSA rules do prohibit nitro in any form, including nitro pills. They were wrong and the crew that took my pills were following stated (but secret from the public) policy.
Don't really know Ross and he wasn't here very long, but I'm disappointed that West isn't willing to publicly admit that he was wrong, that official TSA policy does ban medical nitro - not under rules that apply to medicine, but under the rules that prohibit any 'explosive' substance in any quantity ever.
Last edited by chollie; Aug 20, 2014 at 9:57 am
#195
Original Poster
Company Representative, TSA
Join Date: Jun 2014
Location: Washington, D.C.
Posts: 101
I know this post is a little older now but it never received a response. This is part of TSA's new program. It seems to be trial run at several airports. The wife didnt alarm the WTMD. TSA is moving to random full body scanning. The beep used to mean random hand swab but not for much longer.
But yes, this is correct. The vast majority of passengers who experience TSA Pre✓ have been, and will continue to be, screened via a walk-through metal detector. However, we are expanding the use of Advanced Imaging Technology (AIT) at TSA Pre✓ checkpoints through a phased approach.
With the utilization of AIT at select TSA Pre✓ checkpoints, a random generator on each walk-through metal detector may direct a passenger to be screened via an AIT unit; happened to me Monday, and added less than 30-second to my screening.
Important to note:
TSA Pre✓ eligible passengers, who prefer to be screened via AIT, will now have the opportunity to do so at these select checkpoints. Many passengers with joint replacements, prosthetics or other medical devices that would regularly alarm when passing through a walk-through metal detector often prefer this technology because it is quicker and less invasive than a pat down. Unlike standard lanes, passengers will not be required to divest their shoes, light outerwear and/or belt. Passengers who alarm when passing through the walk-through metal detector due to metal soles or other metallic items can now utilize AIT without requiring the divesture of shoes. Previously, if a passenger alarmed when passing through the walk-through metal detector after multiple passes, that passenger would be required to receive a pat-down. Passengers at these select TSA Pre✓ checkpoints, where available, will now have the option of being screened via AIT, possibly precluding the need for a pat-down.






