Community
Wiki Posts
Search

TSA breaking things

Thread Tools
 
Search this Thread
 
Old Oct 29, 2013 | 7:56 am
  #1  
Original Poster
 
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
TSA breaking things

When TSA brakes something in your checked baggage, what do you do when you discover it?

What if it is something that can't be replaced?
Himeno is offline  
Old Oct 29, 2013 | 8:03 am
  #2  
10 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC, Avis PC
Posts: 6,095
First rule, of course, is to avoid checking valuables (particularly those which are irreplaceable), if at all possible. What was the item?

TSA actually has a claim form, although no experience with it.
http://www.tsa.gov/traveler-information/claim-forms

Depending on the item, you could file a claim with your airline.
Another option would be to file a claim with your homeowners insurance, if it's covered.

Basically, tough to prove that TSA was the reason your item was damaged. Did you have a little TSA paper in your bag? Even then, it's possible it was repacked intact, but broke due to less-than-gentle baggage handling, or just because it was repacked improperly, or packed improperly in the first place.
gobluetwo is offline  
Old Oct 29, 2013 | 8:21 am
  #3  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
1. What was the item and what is the damage? In other words, is this something which could have just happened from the suitcase being tossed around in transit?

2. How do you know that any damage was caused by TSA as opposed to the/a carrier, as opposed to some ground handler?
l
Often1 is offline  
Old Oct 29, 2013 | 8:21 am
  #4  
 
Join Date: May 2013
Posts: 50
Ask American Eagle after the TSA broke one of their planes.
http://www.aero-news.net/index.cfm?d...2-944325cea23d
desmando is offline  
Old Oct 29, 2013 | 8:22 am
  #5  
Original Poster
 
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
TSA has never left a note in my bag, despite it being obvious they have been inside.
The item in question is a plastic toy/prop which is kept in bubblewrap. It isn't replaceable as it hasn't been made for 12 years. Some friends are suggesting that its repairable.
Himeno is offline  
Old Oct 29, 2013 | 9:05 am
  #6  
All eyes on you!
15 Years on Site
 
Join Date: Jul 2006
Location: Portland, OR
Programs: DL MM Gold
Posts: 1,687
TSA has plausible deniability and will point their finger at airline handers. The airline will point right back at TSA, and both are trying to escape 100% responsibility, when you know darn sure that between the two of them, they ADD UP TO being 100% responsible, but the proportion is under dispute.

Of course, the ultimate root cause is that TSA insists on us using lame locks that everybody has a master key set for. But because the airlines may lose luggage, nothing valuable or irreplaceable should be checked anyway.

If this was a prop weapon, for instance, and you couldn't carry it in the cabin, then you had two alternatives.

1) Ship it (UPS, Fedex, USPS)

2) Include it in a hard-sided case, along with a flare gun or a true unloaded weapon, and declare it as an unloaded firearm, and follow the easy process to check it in. That way, you can use REAL locks (actually, you MUST use real locks to which only you have the key or combination) and the airlines seem to treat it with real care. TSA doesn't go poking about inside, and you get to pick up the case at the baggage office typically because they aren't going to put such a case out on the conveyor. I and many other folks use this process regularly.
TheRoadie is offline  
Old Oct 29, 2013 | 10:13 am
  #7  
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Originally Posted by TheRoadie
TSA has plausible deniability and will point their finger at airline handers. The airline will point right back at TSA, and both are trying to escape 100% responsibility, when you know darn sure that between the two of them, they ADD UP TO being 100% responsible, but the proportion is under dispute.

Of course, the ultimate root cause is that TSA insists on us using lame locks that everybody has a master key set for. But because the airlines may lose luggage, nothing valuable or irreplaceable should be checked anyway.

If this was a prop weapon, for instance, and you couldn't carry it in the cabin, then you had two alternatives.

1) Ship it (UPS, Fedex, USPS)

2) Include it in a hard-sided case, along with a flare gun or a true unloaded weapon, and declare it as an unloaded firearm, and follow the easy process to check it in. That way, you can use REAL locks (actually, you MUST use real locks to which only you have the key or combination) and the airlines seem to treat it with real care. TSA doesn't go poking about inside, and you get to pick up the case at the baggage office typically because they aren't going to put such a case out on the conveyor. I and many other folks use this process regularly.
Just don't use this procedure to or from LGA or JFK.
cestmoi123 is offline  
Old Oct 29, 2013 | 12:50 pm
  #8  
 
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Originally Posted by Himeno
TSA has never left a note in my bag, despite it being obvious they have been inside.
The item in question is a plastic toy/prop which is kept in bubblewrap. It isn't replaceable as it hasn't been made for 12 years. Some friends are suggesting that its repairable.
It won't help this time, but I have carried a rider on my business insurance (may be available for home owners insurance) that cover items with which I travel. It is really inexpensive at just over $100 a year. I have had one claim, $7000+, when all of my tools were stolen from my rental car.

There is a down side. It only covers listed items. I have to make an inventory of those items I want to insure, provide values, model numbers, serial numbers and such as may available. I also now keep a folder of photos.

For items that you regularly have when you travel that are difficult to replace or expensive, the insurance is cheap.
InkUnderNails is offline  
Old Oct 29, 2013 | 4:17 pm
  #9  
Original Poster
 
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
Originally Posted by Often1
1. What was the item and what is the damage? In other words, is this something which could have just happened from the suitcase being tossed around in transit?

2. How do you know that any damage was caused by TSA as opposed to the/a carrier, as opposed to some ground handler?
l
The item is kept in bubble wrap in a padded part of the bag. If baggage handling had anything to do with it, other items kept in the same part of the bag would have been damaged in some way as well.
This item has been pulled out of the bag, pulled out of the bubble wrap, then snapped while trying to open the battery cover.
Himeno is offline  
Old Oct 29, 2013 | 4:28 pm
  #10  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Sounds as though wiring in the item looked suspicious. No idea what the item is worth, but best and easiest is to file a claim on your baggage insurance. They will sort with TSA. You can direct file a claim with TSA, but don't hold your breath waiting.
Often1 is offline  
Old Oct 29, 2013 | 4:40 pm
  #11  
Original Poster
 
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
Originally Posted by Often1
Sounds as though wiring in the item looked suspicious. No idea what the item is worth, but best and easiest is to file a claim on your baggage insurance. They will sort with TSA. You can direct file a claim with TSA, but don't hold your breath waiting.
It cost about 6000 Yen 6-7 years ago. They haven't been made for 12 odd years.
Himeno is offline  
Old Oct 29, 2013 | 5:11 pm
  #12  
Suspended
 
Join Date: Dec 2010
Posts: 3,728
Originally Posted by Himeno
This item has been pulled out of the bag, pulled out of the bubble wrap, then snapped while trying to open the battery cover.
This tells us the thought processes behind the TSA:

"Wow. That looks suspicious. I should immediately open it up and look at it."

Unless, of course, the "bomb guys" are also so inept as to break a battery cover... which does not bode well if they ever find a real one.
Caradoc is offline  
Old Oct 29, 2013 | 5:20 pm
  #13  
Original Poster
 
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
Himeno is offline  
Old Oct 31, 2013 | 1:56 am
  #14  
FlyerTalk Evangelist
40 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Jun 2005
Posts: 38,543
Originally Posted by gobluetwo
TSA actually has a claim form, although no experience with it.
http://www.tsa.gov/traveler-information/claim-forms
Is there even any point to this?

We had a TSA agent help themselves to lunch from our suitcase. (Love note, one bag of nuts is gone. An identical bag remained so they obviously didn't look suspicious.)
Loren Pechtel is offline  
Old Nov 1, 2013 | 12:12 am
  #15  
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,436
Originally Posted by InkUnderNails
It won't help this time, but I have carried a rider on my business insurance (may be available for home owners insurance) that cover items with which I travel. It is really inexpensive at just over $100 a year. I have had one claim, $7000+, when all of my tools were stolen from my rental car.

There is a down side. It only covers listed items. I have to make an inventory of those items I want to insure, provide values, model numbers, serial numbers and such as may available. I also now keep a folder of photos.

For items that you regularly have when you travel that are difficult to replace or expensive, the insurance is cheap.
Are you sure this covers value items in luggage checked into a commercial aircraft? The extra insurance the airlines sell exclude valuables. Third party travel insurance has limited liability; haven't seen any that would support a $7K claim.

Originally Posted by cestmoi123
Just don't use this procedure to or from LGA or JFK.
I believe the consensus is that a starter pistol or flare gun is immune from NJ/NY/NYC extreme firearm laws.

Last edited by mre5765; Nov 1, 2013 at 12:31 am
mre5765 is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.