I've called out CBP for rudeness, hostility and general bad manners and bad attitude more than once, so the decent thing to do is to pat them on the back for a job well done. Yesterday. Ms. Carolinaflyr and I came back in through ATL. The entire experience could not have been faster or better. The Airserv "guides" were pleasant, smiling and welcoming to everyone, smiling and giving "Hellos" and "Welcome to the United States," and the two uniformed CBP people (passport control and dropping off the declaration) were the same. I hope this is indicative of a positive long term change. Well done, CBP.

I have always had that experience in airports. While land borders not so much. But its nice to hear.

Unfortunately, I've had very negative experiences with CBP returning through SJU, as a young single male in the 70's, (oh boy was that a search), through DFW more recently, returning from Southeast Asia, (basically had to cut off the third-degree interrogation), and incidents of general surliness and poor service. But this time was good.

Same here. It's honestly a welcoming experience at best, and a non-issue at worst.

I think what happens with most people is they feel they are better than everyone else and are not subject to the same standards. Can the questions be annoying, Yes. Should we really have to deal with these questions, IMO yes. Heck there are times I have had an officer snarl at me for wanting to ask them a question but after I asked them the question they realized it was a good question and would save both of us time in the future. One such question I was dating a woman from Poland she was here on a J1. we wanted to go to Canada and wanted to know what she would have to do with her I94 when she departed for Canada and returned via YYZ.

I find that if you just answer their questions and move on its a decent experience. I have had a lot worse experiences in other countries.

IMO, not really. I do not see any valid reasons why CBP should conduct an interrogation with very intrusive questions whilst Schengen border officials (let's say West European) ask minimum non-intrusive questions, if at all. It seems to me that the entire Schengen area is guarded appropriately even though their border officials do not ask many annoying (at best) questions.

I wasn't talking about the supposed interrogation that some on here they get everytime. I am sure it happens but it would estimate that the majority its the typical questions how long were you gone what are you bring back type questions. I would also estimate some of those interrogations are from DYKWIA people who can't even answer a simple question. The most time, at airport crossing, pre-Global Entry dealing with CBP was 2 maybe 3 min max. I didn't find it to be an interrogation.

On the other hand the first time I entered Canada by land and the first time I entered Canada by air I was interrogated by the CBSA. The air one in YYZ was around 3 hours long of being detained in immigration and then in Canadian customs.