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-   Checkpoints and Borders Policy Debate (https://www.flyertalk.com/forum/checkpoints-borders-policy-debate-687/)
-   -   TSA customer relations in checkpoint queue (https://www.flyertalk.com/forum/checkpoints-borders-policy-debate/1366705-tsa-customer-relations-checkpoint-queue.html)

goalie Jul 15, 2012 6:50 pm

My SOP when presented with this nonsense by a TSO is to simply ask the TSO if they are a BDO where I proceed to ask them questions like

Does the SPOT program work?

Have you caught someone other than one with a fake I/D or someone who has drugs on them?

Did you know that the Israeli BDO's receive upwards to a year to 18 months of training as compared to your two weeks?

Etc...

And usually after the second question, the TSO has presented the deer in the headlights look in perfect form and is so flummoxed that they either stop and/or move off to another location

PTravel Jul 15, 2012 6:51 pm


Originally Posted by FatherAbraham (Post 18935753)
"They're asking questions that people have a right not to answer," says Mike German, senior policy counsel at the ACLU. "It's nobody's business — and certainly not the government's business — where you're traveling and why."

I am pleased that the ACLU has validated my legal opinion as to the legality of the BDO process.


So far, only 48 travelers out of about 132,000 who have been questioned here at Logan have refused to answer the questions, and instead their carry-on bags were physically searched.
I'm sure that's a figure provided by TSA. I'd wager it has no more basis in fact than TSA's insistence that back-scatter x-ray scanners are "perfectly safe."

PTravel Jul 15, 2012 6:52 pm


Originally Posted by goalie (Post 18935809)
My SOP when presented with this nonsense by a TSO is to simply ask the TSO if they are a BDO where I proceed to ask them questions like

Does the SPOT program work?

Have you caught someone other than one with a fake I/D or someone who has drugs on them?

Did you know that the Israeli BDO's receive upwards to a year to 18 months of training as compared to your two weeks?

Etc...

And usually after the second question, the TSO has presented the deer in the headlights look in perfect form and is so flummoxed that they either stop and/or move off to another location

I love it! That's what I'm going to do next time.

Flaflyer Jul 15, 2012 7:05 pm


Originally Posted by PTravel (Post 18935540)
What happens if I'm preoccupied or simply not interested in engaging in conversation with a TSO who, like you, I suspect is a BDO?

Except in some Southern states where TSO might speak Spanish, the TSA is essentially an English only outfit. If speaking with a BDO is a mandatory part of boarding a plane, then one of two conditions must be met.

One, since TSOs are English only, then speaking English must be made a condition for all pax who want to fly.

Or, two, TSA must make a reasonable effort to have speakers of all the languages they would reasonably expect to see daily at their checkpoint. Otherwise a terrorist just pretends not to speak English and avoids detection. For example, at the TBIT at LAX the TSA would need speakers of all the Asian languages at the checkpoint. I am sure every day elderly Asian who speak no English come to the US to visit their grandkids.

If speaking to a BDO is a preconditon to fly, it is up to the TSA to speak the pax's language, not the other way around. Otherwise, there can be no requirement for a pax to talk to them.

Caradoc Jul 15, 2012 9:08 pm


Originally Posted by Flaflyer (Post 18935883)
Except in some Southern states where TSO might speak Spanish, the TSA is essentially an English only outfit.

I have no idea what language they're usually bellowing at ATL, but it certainly isn't anything I'd call "English."

ATL-Bri Jul 15, 2012 9:17 pm


Originally Posted by FatherAbraham (Post 18935753)
google "tsa chatdowns"

"...another government invasion of fliers' privacy, a hassle for mostly law-abiding passengers or ineffectual.

Substitute "all" for "mostly law-abiding" and "and" for "or" and you pretty much have a working description of the TSA.

cbn42 Jul 16, 2012 3:02 am

I know it's sacrilegious to defend the TSA on here, but OP mentioned 3 things that the TSO in question was doing:

1. asking pax if they had any questions about the screening process

2. asking conversational questions like "are you going to Disneyland?"

3. talking about how his son was just finishing a posting to a USAF base.

Which one of these three is a violation of your rights, and how?

The TSA does plenty of things that legitimately deserve criticism, but sometimes I think that people on FT have an automatic reflex that immediately criticizes anything they do. I could post a message on here saying "Today I saw a TSO chewing gum" and immediately people would claim a violation of their constitutional rights and waste of taxpayer money.

BubbaLoop Jul 16, 2012 4:17 am


Originally Posted by TSORon (Post 18934163)
A guess only, but I get the feeling you had an encounter with a Behavior Detection Officer (BDO). Their job is in particular to observe passengers for behaviors that might signal a threat to an aircraft. Asking questions and providing advise enhances the officers ability to observe actions and reactions, and therefore assists them in their job. Being nice while doing so also helps them by not presenting a threatening presence when talking with the passengers.

Just a guess mind you, but it sounds about right to me.

The problem is that the most respected scientific journal in the World has not managed to uncover a single grain of scientific support for methods adopted by BDOs. This is a pure waste of time and resources.

jkhuggins Jul 16, 2012 4:26 am


Originally Posted by cbn42 (Post 18937513)
I know it's sacrilegious to defend the TSA on here, but OP mentioned 3 things that the TSO in question was doing:

1. asking pax if they had any questions about the screening process

2. asking conversational questions like "are you going to Disneyland?"

3. talking about how his son was just finishing a posting to a USAF base.

Which one of these three is a violation of your rights, and how?

The TSA does plenty of things that legitimately deserve criticism, but sometimes I think that people on FT have an automatic reflex that immediately criticizes anything they do. I could post a message on here saying "Today I saw a TSO chewing gum" and immediately people would claim a violation of their constitutional rights and waste of taxpayer money.

I understand your objection ... but I think there is a point to the objections.
Here's the problem, at least from my perspective. (Standard disclaimers apply: IANAL).

When you're interacting with a LEO, and you're a suspect in a criminal proceeding, the LEO has to inform you of that fact, and make your rights clear to you before proceeding with questioning. Thus, you're fully informed as to the intent of the questions being asked, and how your answers will be used. If you're uncertain as to how to proceed, you have every right to request legal counsel, and for the interaction to cease until that point without any consequence to you.

When you're interacting with a TSO, having one of these conversations, the situation is far different. If the TSO is a BDO, the BDO does not have to identify him/herself to you as such. The TSO does not have to tell you that the answers to your questions are being used to determine your admissibility past the checkpoint, or to determine whether you should be subjected to additional screening. It is not clear at all what the consequences are for refusing to engage in such conversation; anecdotal information suggest that at least some TSOs use such refusal as a basis for retaliatory screening or denial of admissibility (D-Y-W-T-F-T). Of course, since TSA will not publicly discuss the standards for behavioral screening, citing "SSI", there's no way to know if such TSOs are acting within or outside the scope of their duties.

(To be fair: the consequences are very different in the two situations. The LEO can arrest you. The TSO can only deny you the opportunity to make your flight --- and in the case of larger airports, perhaps only temporarily.)

In short: when a TSO begins such a smalltalk conversation with a passenger, there's no way for the passenger to know whether the TSO is honestly trying to be friendly and helpful, or whether the TSO is engaging in a criminal interrogation of a suspected terrorist. And that's sad.

InkUnderNails Jul 16, 2012 4:34 am


Originally Posted by jkhuggins (Post 18937702)
In short: when a TSO begins such a smalltalk conversation with a passenger, there's no way for the passenger to know whether the TSO is honestly trying to be friendly and helpful, or whether the TSO is engaging in a criminal interrogation of a suspected terrorist. And that's sad.

IMO, no answer is better than a wrong one. I do not make small talk at the CP. From the TDC to final clearance, I consider it the same as a criminal investigation. They are not there to make me happy or make it easier. The are there to find reasons to impede my progress. I try to not give them any. Now some here will say staying silent is evidence that I may be suspect. Think about that. By not communicating one becomes a suspect. Not probable cause or suspicious action, but by what one chooses to not do.

To me, that is scary.

onlyairfare Jul 16, 2012 4:42 am

As a woman who often travels alone, I would rather not have a discussion with a stranger about where I am traveling and what I will be doing there. Others could overhear and use the information to my disadvantage - decreasing rather than increasing my security.

I don't necessarily want to listen to some stranger blather about his kids, especially when I wish to focus removing shoes/belt/laptop, and on avoiding irradiation.

If I have questions about the security process I might ask them, or I might not, since a TSO may give an inaccurate answer - such as an assurance that the backscatter is absolutely safe. If they are patrolling in uniform, those who have questions can ask, without being prodded "Do you have questions?"

Carl Johnson Jul 16, 2012 6:15 am


Originally Posted by cbn42 (Post 18937513)
I know it's sacrilegious to defend the TSA on here, but OP mentioned 3 things that the TSO in question was doing:

1. asking pax if they had any questions about the screening process

2. asking conversational questions like "are you going to Disneyland?"

3. talking about how his son was just finishing a posting to a USAF base.

Which one of these three is a violation of your rights, and how?

The TSA does plenty of things that legitimately deserve criticism, but sometimes I think that people on FT have an automatic reflex that immediately criticizes anything they do. I could post a message on here saying "Today I saw a TSO chewing gum" and immediately people would claim a violation of their constitutional rights and waste of taxpayer money.

Ron suggested that the guy was a BDscreening clerk. That whole process is violation of constitutional rights and a waste of taxpayer money. If he wasn't a screening clerk, it's a waste of taxpayer money.

It is not true that you could say that you saw a screening clerk chewing gum and people would claim a violation of their constitutional rights and a waste of taxpayer money. We criticize the TSA because of what it does, not because we have a reflexive hatred of it.

FliesWay2Much Jul 16, 2012 6:50 am


Originally Posted by jkhuggins (Post 18937702)
In short: when a TSO begins such a smalltalk conversation with a passenger, there's no way for the passenger to know whether the TSO is honestly trying to be friendly and helpful, or whether the TSO is engaging in a criminal interrogation of a suspected terrorist. And that's sad.

One has to assume that the motivation behind any conversation with anyone wearing a TSA badge is to interrogate you. I, too, wish is wasn't this way. But, the TSA did it to themselves, and it's up to us to remind the "nice people" that we are treating them this way because of their agency's policies and because of their choice of employer.

PTravel Jul 16, 2012 8:40 am


Originally Posted by cbn42 (Post 18937513)
I know it's sacrilegious to defend the TSA on here, but OP mentioned 3 things that the TSO in question was doing:

1. asking pax if they had any questions about the screening process

2. asking conversational questions like "are you going to Disneyland?"

3. talking about how his son was just finishing a posting to a USAF base.

Which one of these three is a violation of your rights, and how?

You miss the point. None are a violation of rights -- TSOs can ask anything they want. Demanding a response or, worse, penalizing you if you fail to respond by, for example, subjecting you to secondary screening is a violation of rights.

TSORon Jul 16, 2012 10:16 am


Originally Posted by PTravel (Post 18935540)
It sounds right to me, too.

Question: What happens if I'm preoccupied or simply not interested in engaging in conversation with a TSO who, like you, I suspect is a BDO? As we both have agreed, a TSO can ask anything he or she wants. However, I am not aware of any enforceable law that requires I respond. I don't know your opinion of the the BDO program, but mine is that it's utterly ridiculous -- I've explained why in other threads and won't go into it again here. My inclination when a state actor asks me something which he has no business either asking or knowing the answer to is to say, more or less politely (depending on the question, the context, and how it's asked), "None of your business."

What happens then?

Nothing, unless of course you exhibit the behaviors they are trained to look for. The BDO will still do their job.


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