JP Morgan Reserve Concierge: What have they done for you?
Jun 29, 2022, 11:40 am
#16
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
WEMC - World Elite Mastercard
https://worldeliteconcierge.mastercard.com/sign_in.aspx
https://worldeliteconcierge.mastercard.com/sign_in.aspx
Jun 29, 2022, 1:38 pm
#17
Join Date: Feb 2016
Posts: 22
Does make me curious (to prior questions) about whether Aspire has different sub-groups for different card types. One would think JPM would want the Reserve to pull a higher level
Jun 29, 2022, 5:47 pm
#18
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
Maybe that is true, but with staffing issues, I can't imagine there is a real difference in practice.
What you really want is a card that pays for access like Amex for Hamilton.. Some restaurants sell that too like French Laundry, but I don't have a way to know ahead easily.
What you really want is a card that pays for access like Amex for Hamilton.. Some restaurants sell that too like French Laundry, but I don't have a way to know ahead easily.
Nov 2, 2022, 4:56 am
#19
Join Date: Nov 2016
Posts: 123
Belatedly reporting back here: had a fairly complex 3 day odyssey across three European countries and asked them to basically sort it all out (plane, train, transfer, hotel, restaurants, attractions) for me. They did a very good job, especially because I had elements that had to be changed at the last moment. Was it as good as a full-fledged luxury agent? No. Was it a helpful, easy to use, and time saving service for me? Yes.
The only thing I had been hoping, without reason, was that if JPM made the booking the hotel might treat me special (more upgrades, customization, I dunno). Definitely was not the case and on a recent trip to The Plaza my platinum AmEx friend received a solid 2+(?) category upgrade while I received a very meager 1.
The only thing I had been hoping, without reason, was that if JPM made the booking the hotel might treat me special (more upgrades, customization, I dunno). Definitely was not the case and on a recent trip to The Plaza my platinum AmEx friend received a solid 2+(?) category upgrade while I received a very meager 1.
Last edited by Milwaukee; Nov 2, 2022 at 5:08 am
Nov 4, 2022, 2:30 am
#20
Join Date: Jul 2001
Location: New York
Programs: Bonvoy LifetimeTitanium, UA Plat 2MM, LHW LeadersClub, IHGPlat, HiltonDiamnd, ASMVPG100K, WyndDiamnd
Posts: 1,227
Is this available to holders of the Ritz-Carlton Card? Apparently that is the case. Just saw this listed under benefits on the Ritz-Carlton Card website. It says one of the benefits is J.P. Morgan Premier Concierge.
Last edited by Nevsky; Nov 4, 2022 at 5:32 pm Reason: Apparently Found the Answer
Nov 5, 2022, 5:39 pm
#21
Join Date: Apr 2022
Programs: Amex MR; Chase UR
Posts: 81
A question for the folks that have used the concierge/travel service for hotel bookings, and the Chase LHC benefits, versus Amex FHR:
What have your experience has been in terms of benefits/likelihood of upgrades when booking through one or the other? Any other general experiences with one or the other? I have used FHR multiple times. I have yet to use LHC. I reached out to the JPMR concierge service about booking a higher end resort somewhere and whether they had any particular discounted access to rates which are quite elevated for the holidays. They did not, and basically they just reiterated LHC benefits to me which I stated I already knew in the first email.
What have your experience has been in terms of benefits/likelihood of upgrades when booking through one or the other? Any other general experiences with one or the other? I have used FHR multiple times. I have yet to use LHC. I reached out to the JPMR concierge service about booking a higher end resort somewhere and whether they had any particular discounted access to rates which are quite elevated for the holidays. They did not, and basically they just reiterated LHC benefits to me which I stated I already knew in the first email.
Nov 5, 2022, 6:00 pm
#22
Original Poster
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,144
Got some help from Concierge
Reached out to the concierge to see if they could get Ms747FC and me into the Chase Lounge when we attend a Warriors basketball game at the Chase Center in San Francisco. I had tried to register for access for our game night, but the option was not yet showing.
While the concierge was unable to open up anything for us or add us to a list, she did inform me what date the access might open and told me I would need to check and self-register. She cautioned that the lounge is not open for all games.
So a win here for getting actionable information from the concierge. A bit of a fail for not being willing to followup, monitor the access availability, and register us is it opens up.
While the concierge was unable to open up anything for us or add us to a list, she did inform me what date the access might open and told me I would need to check and self-register. She cautioned that the lounge is not open for all games.
So a win here for getting actionable information from the concierge. A bit of a fail for not being willing to followup, monitor the access availability, and register us is it opens up.
Jan 20, 2023, 7:06 pm
#23
Join Date: Apr 2022
Programs: Amex MR; Chase UR
Posts: 81
I can only add some new limited DPs - reasonably good lists of recommendations for things requested (activities, restaurants) have been provided for visits to a few cities.
On the other hand, I also had no success (x2) in attempting to get a last-minute dinner reservation in a resort town setting through the concierge service after in-person attempts failed.
Curious if anybody has had any particularly good recent experiences like the Amex Concierge / Centurion concierge stories of yore.
On the other hand, I also had no success (x2) in attempting to get a last-minute dinner reservation in a resort town setting through the concierge service after in-person attempts failed.
Curious if anybody has had any particularly good recent experiences like the Amex Concierge / Centurion concierge stories of yore.
Apr 7, 2023, 8:55 pm
#24
Original Poster
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,144
AMEX vs. JPMR Concierge
Ms747FC and I are entering Incheon by cruise ship and I wanted to find a private guide who could pick us up at the cruise port and take us to the JSA area of the DMZ. I had read that the JSA may not be open at this time.
Stop one: AMEX Concierge, who said that they no longer provide assistance curating experiences at single stops. They would do this for a longer trip booked with them. She did provide me with a tour vendor's name, which I Googled. I asked for the phone number, which she said she did not have. I found their number with Google, and the CSR who answered said they could not provide a customized tour, and they did not have one listed on their web page. Strike 1
Stop two: JPMR Concierge. She took all my information down and said she would get back to me within a certain time. She kept her word, but later emailed that due to time differences, the night team would have to take over and would get back to me. The team did respond and said that they could not arrange a cruise port pickup with their vendor, but they could seek to arrange separate transportation to meet with the vendor. I asked for an itinerary and whether they were going to be able to have me visit JSA, which was an initial request. Back came the answer that JSA was not possible. They sent an itinerary and the name of the vendor. I Googled, and it was the exact same itinerary that they do on group tours.Strike 2.
I appreciated the JPMR Concierge's seeming attempts to help, which seemed better than the Amex response. But, the result was the same and I spent less time with Amex
I do think that the JPMR team should have immediately noted that the JSA was not available and that would have caused less time to be wasted.
Just an FYI and data point.
Edit: would it be too much to ask concierge services to have a list of high-end guides in major cities around the world?
Stop one: AMEX Concierge, who said that they no longer provide assistance curating experiences at single stops. They would do this for a longer trip booked with them. She did provide me with a tour vendor's name, which I Googled. I asked for the phone number, which she said she did not have. I found their number with Google, and the CSR who answered said they could not provide a customized tour, and they did not have one listed on their web page. Strike 1
Stop two: JPMR Concierge. She took all my information down and said she would get back to me within a certain time. She kept her word, but later emailed that due to time differences, the night team would have to take over and would get back to me. The team did respond and said that they could not arrange a cruise port pickup with their vendor, but they could seek to arrange separate transportation to meet with the vendor. I asked for an itinerary and whether they were going to be able to have me visit JSA, which was an initial request. Back came the answer that JSA was not possible. They sent an itinerary and the name of the vendor. I Googled, and it was the exact same itinerary that they do on group tours.Strike 2.
I appreciated the JPMR Concierge's seeming attempts to help, which seemed better than the Amex response. But, the result was the same and I spent less time with Amex
I do think that the JPMR team should have immediately noted that the JSA was not available and that would have caused less time to be wasted.Just an FYI and data point.
Edit: would it be too much to ask concierge services to have a list of high-end guides in major cities around the world?
Last edited by 747FC; Apr 7, 2023 at 10:45 pm
Apr 8, 2023, 12:33 am
#25
Join Date: Apr 2022
Programs: Amex MR; Chase UR
Posts: 81
Ms747FC and I are entering Incheon by cruise ship and I wanted to find a private guide who could pick us up at the cruise port and take us to the JSA area of the DMZ. I had read that the JSA may not be open at this time.
Stop one: AMEX Concierge, who said that they no longer provide assistance curating experiences at single stops. They would do this for a longer trip booked with them. She did provide me with a tour vendor's name, which I Googled. I asked for the phone number, which she said she did not have. I found their number with Google, and the CSR who answered said they could not provide a customized tour, and they did not have one listed on their web page. Strike 1
Stop two: JPMR Concierge. She took all my information down and said she would get back to me within a certain time. She kept her word, but later emailed that due to time differences, the night team would have to take over and would get back to me. The team did respond and said that they could not arrange a cruise port pickup with their vendor, but they could seek to arrange separate transportation to meet with the vendor. I asked for an itinerary and whether they were going to be able to have me visit JSA, which was an initial request. Back came the answer that JSA was not possible. They sent an itinerary and the name of the vendor. I Googled, and it was the exact same itinerary that they do on group tours.Strike 2.
I appreciated the JPMR Concierge's seeming attempts to help, which seemed better than the Amex response. But, the result was the same and I spent less time with Amex I do think that the JPMR team should have immediately noted that the JSA was not available and that would have caused less time to be wasted.
Just an FYI and data point.
Edit: would it be too much to ask concierge services to have a list of high-end guides in major cities around the world?
Stop one: AMEX Concierge, who said that they no longer provide assistance curating experiences at single stops. They would do this for a longer trip booked with them. She did provide me with a tour vendor's name, which I Googled. I asked for the phone number, which she said she did not have. I found their number with Google, and the CSR who answered said they could not provide a customized tour, and they did not have one listed on their web page. Strike 1
Stop two: JPMR Concierge. She took all my information down and said she would get back to me within a certain time. She kept her word, but later emailed that due to time differences, the night team would have to take over and would get back to me. The team did respond and said that they could not arrange a cruise port pickup with their vendor, but they could seek to arrange separate transportation to meet with the vendor. I asked for an itinerary and whether they were going to be able to have me visit JSA, which was an initial request. Back came the answer that JSA was not possible. They sent an itinerary and the name of the vendor. I Googled, and it was the exact same itinerary that they do on group tours.Strike 2.
I appreciated the JPMR Concierge's seeming attempts to help, which seemed better than the Amex response. But, the result was the same and I spent less time with Amex
I do think that the JPMR team should have immediately noted that the JSA was not available and that would have caused less time to be wasted.Just an FYI and data point.
Edit: would it be too much to ask concierge services to have a list of high-end guides in major cities around the world?
Apr 10, 2023, 6:04 pm
#26
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Jun 6, 2023, 1:04 am
#27
Original Poster
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,144
https://concierge.jpmorgan.com Seems like this is the case
Jun 6, 2023, 8:12 am
#28
Join Date: Apr 2022
Programs: Amex MR; Chase UR
Posts: 81
https://concierge.jpmorgan.com Seems like this is the case
Jun 6, 2023, 12:24 pm
#29
Original Poster
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,144
As a sidenote for anyone thinking similarly, this website was used for the Ritz-Carlton card as mentioned, but it formerly expressly did not allow registration for JPMR holders. I actually reached out to JPM about this and was told that we could not register (this being last year), and I instead was asked to use the email or phone services. It now does work for JPMR. Interesting.